THE PlusNet USERGROUP: A LATERAL OVERVIEW

PUG is here to represent the interests of the whole PlusNet
vISP userbase, and to liaise with PlusNet on your behalf.

Below is a (very!) rough idea of the things we've collectively
been involved with since PUG came into being on 23.04.04.

***** talk to PUG via the UserGroup forums on line here *****
Any replies may well be a "consensus view" (rather than from any
specified individual) as a lot gets discussed behind the scenes here.

 

PUG - INTERACTION WITH CUSTOMERS - PORTAL FORUMS, NEWSGROUPS AND BEYOND PLUSNET
NON-PUG/PN FORUMS /
NEWSGROUPS

kitz (AG)
biondani (AG)
tboorman (AG)
mr_chris (AG)
csogilvie (AG)
pcsni (AG,
Plusnetters)
alex_heney (uk.
telecom.broadband)
petervaughan (AG)
eurotrain4 (ADSL Guide)

PUG PUBLIC FORUMS

kitz,
petervaughan,
csogilvie,
pcsni,
dhookham,
mr_chris,
eurotrain4,
biondani,
dgclynx,
tboorman,
alex_heney,
penny

VISP PORTAL FORUMS
Force9 portal -
pcsni, csogilvie
PlusNet portal -
tboorman, kitz, dgclynx,
csogilvie, eurotrain4,
petervaughan, pcsni
Free Online portal -
csogilvie, pcsni
MetroNet portal -
csogilvie, pcsni
PUG WEBSITE

news articles
service status links
estimated date for
DSLMax

gaming issues
Tiscali LLU FAQ
DSLMax FAQ
UserTools
BBC Multicast
The Kitz Report
PUG forums
phone PlusNet

VISP C-S NEWSGROUPS
Force9 c-s NG -
dhookham, csogilvie
PlusNet c-s NG -
dhookham, dgclynx,
csogilvie, alex_heney
Free Online c-s NG -
csogilvie, +++++
MetroNet c-s NG -
(not yet created)

WIDER KNOWLEDGE
[any level above mainstream]
internet
technologies
:
adsl/bb: kitz, biondani, tboorman, mr_chris, pcsni, petervaughan
dial-up: kitz, biondani, mr_chris, pcsni, petervaughan cable: +++++, +++++, +++++, +++++, +++++
satellite: +++++, +++++, +++++, +++++, +++++ wireless: biondani, petervaughan, +++++, +++++, +++++
computer
networking
:
home: biondani, tboorman, kitz, mr_chris, csogilvie, pcsni, alex_heney, petervaughan, eurotrain4
wireless: biondani, tboorman, kitz, mr_chris, pcsni, petervaughan corporate: biondani, mr_chris, csogilvie, pcsni, petervaughan
website
building
:
software: kitz, biondani, mr_chris, csogilvie, petervaughan
html: kitz, biondani, mr_chris, csogilvie, petervaughan, eurotrain4 graphics: kitz, +++++, +++++, +++++, +++++
flash: +++++, +++++, +++++, +++++, +++++ forums: biondani, csogilvie, kitz, mr_chris, petervaughan, eurotrain4
ftp: kitz, biondani, mr_chris, csogilvie, petervaughan, eurotrain4 cgi: biondani, petervaughan, +++++, +++++
php: biondani, mr_chris, csogilvie, petervaughan, eurotrain4 mysql: mr_chris, csogilvie, eurotrain4, +++++, +++++
programming
languages
:
biondani, dhookham, mr_chris, csogilvie, alex_heney, petervaughan, eurotrain4
operating
systems
:
biondani, tboorman, dhookham, kitz, mr_chris, csogilvie, pcsni, alex_heney, petervaughan, eurotrain4
computer
hardware
:
biondani, dhookham, kitz, mr_chris, pcsni, alex_heney, petervaughan
wp software:
see also here
biondani, dhookham, kitz, mr_chris, csogilvie, alex_heney, petervaughan
spreadsheet
software
:
biondani, dhookham, kitz, mr_chris, csogilvie, pcsni, alex_heney
internet-based
communications:
usenet: biondani, mr_chris, alex_heney, petervaughan, eurotrain4
e-mail: (inc. clients, spam, phishing, viruses, worms, etc.) biondani, tboorman, kitz, mr_chris, csogilvie, pcsni, petervaughan, eurotrain4
IRC: mr_chris, csogilvie, eurotrain4, +++++, +++++ VOIP: tboorman, +++++, +++++, +++++, +++++
WIDER KNOWLEDGE [WK]
MAINSTREAM
["average user" competence levels]
internet
technologies
:
adsl/bb: kitz, dhookham, mr_chris, csogilvie, alex_heney, eurotrain4
dial-up: kitz, mr_chris, csogilvie, dgclynx, alex_heney, eurotrain4 cable: biondani, mr_chris, petervaughan, eurotrain4
satellite: +++++, +++++, +++++, +++++, +++++ wireless: eurotrain4, +++++, +++++, +++++, +++++
computer
networking
:
home: dhookham, kitz, mr_chris, +++++
wireless: kitz, mr_chris, csogilvie, alex_heney, +++++ corporate: mr_chris, csogilvie, +++++, +++++, +++++
website
building
:
software: dhookham, kitz, mr_chris, csogilvie, penny
html: dhookham, kitz, mr_chris, dgclynx, penny graphics: eurotrain4, +++++, +++++, +++++, +++++
flash: kitz, +++++, +++++, +++++, +++++ forums: kitz, mr_chris, +++++, +++++, +++++
ftp: kitz, mr_chris, dgclynx, +++++, +++++ cgi: +++++, +++++, +++++, +++++, +++++
php: mr_chris, +++++, +++++, +++++, +++++ mysql: biondani, mr_chris, petervaughan, +++++
programming
languages
:
dhookham, kitz, mr_chris, csogilvie, +++++
operating
systems
:
tboorman, mr_chris, csogilvie, alex_heney
computer
hardware
:
kitz, mr_chris, csogilvie, alex_heney, eurotrain4
wp software:
see also here
mr_chris, dgclynx, pcsni, +++++, penny
spreadsheet
software
:
mr_chris, pcsni, petervaughan, penny
internet-based
communications:
usenet: kitz, mr_chris, csogilvie, dgclynx, dhookham
e-mail: (inc. clients, spam, phishing, viruses, worms, etc.) mr_chris, dgclynx, alex_heney, dhookham
IRC: kitz, biondani, mr_chris, +++++, +++++, +++++ VOIP: biondani, mr_chris, csogilvie, pcsni, eurotrain4
MAINSTREAM [MS]
BASIC LEVELS
[help with absolute basics]
internet
technologies
:
adsl/bb: kitz, mr_chris, +++++, +++++, +++++, +++++
dial-up: kitz, mr_chris, +++++, +++++, penny cable: mr_chris, +++++, +++++, +++++, +++++
satellite: eurotrain4, +++++, +++++, +++++, +++++ wireless: mr_chris, csogilvie, +++++, +++++, +++++
computer
networking
:
home: kitz, mr_chris, +++++, +++++, +++++
wireless: kitz, mr_chris, eurotrain4, +++++, +++++ corporate: tboorman, dhookham, kitz, mr_chris, alex_heney, eurotrain4
website
building
:
software: kitz, biondani, mr_chris, petervaughan, penny, see also here
html: kitz, mr_chris, alex_heney, penny graphics: biondani, petervaughan, penny, see also here
flash: eurotrain4, +++++, +++++, +++++, +++++ forums: kitz, mr_chris, +++++, +++++, +++++
ftp: dhookham, kitz, mr_chris, +++++, penny cgi: dhookham, kitz, eurotrain4, +++++, +++++
php: dhookham, kitz, mr_chris, +++++, +++++ mysql: dhookham, kitz, mr_chris, +++++
programming
languages
:
dhookham, kitz, mr_chris, alex_heney, eurotrain4
operating
systems
:
kitz, mr_chris, petervaughan, eurotrain4
computer
hardware
:
mr_chris, alex_heney, +++++, +++++
wp software:
see also here
dhookham, mr_chris, alex_heney, penny
spreadsheet
software
:
mr_chris, alex_heney, +++++, penny
internet-based
communications:
usenet: (basic stuff) mr_chris, +++++, +++++
e-mail: (set-ups, inbox rules, autorsp., prev. panes, etc.) mr_chris, penny, +++++, +++++, +++++, +++++
IRC: tboorman, mr_chris, petervaughan, dhookham VOIP: mr_chris, petervaughan, dhookham
BASIC LEVELS [BL]

PUG - INTERACTION WITH PLUSNET STAFF
NON-PUG/PN FORUMS /
NEWSGROUPS

kitz (AG)
biondani (AG)
tboorman (AG)
mr_chris (AG)
csogilvie (AG)
pcsni (AG,
Plusnetters)
alex_heney (uk.
telecom.broadband)
petervaughan (AG)
eurotrain4 (ADSL Guide)

IN-DEPTH LIAISON
SHEFFIELD MEETINGS

biondani, tboorman, kitz,
mr_chris, csogilvie,
pcsni, petervaughan
CONFERENCE CALLS

kitz, biondani,
tboorman, mr_chris,
csogilvie, pcsni
VISP PORTAL FORUMS
Force9 portal -
pcsni, csogilvie
PlusNet portal -
tboorman, kitz, dgclynx,
csogilvie, eurotrain4,
petervaughan, pcsni
Free Online portal -
csogilvie, pcsni
MetroNet portal -
csogilvie, pcsni
PUG PRIVATE FORUMS

kitz,
petervaughan,
csogilvie,
pcsni,
dhookham,
mr_chris,
eurotrain4,
biondani,
dgclynx,
tboorman,
alex_heney,
penny

VISP C-S NEWSGROUPS
Force9 c-s NG -
dhookham, csogilvie
PlusNet c-s NG -
dhookham, dgclynx,
csogilvie, alex_heney
Free Online c-s NG -
csogilvie, +++++
MetroNet c-s NG -
(not yet created)



kitz

PUG INTERACTION WITH CUSTOMERS:
PUG public forums
Non-PUG/PN forums - AG
vISP portal forums - Frequent the PN portal forums when I have chance.

KNOWLEDGE AREAS:
Internet Technologies - adsl [WK+MS+BL], dial-up [WK+MS+BL]
Networking - Home networking [WK+MS+BL]; Wireless networking [WK+MS+BL]; Corporate - know a lil bit (WAN/Networking Degree modules) but no real life experience [BL].
Website Building - (software) dreamweaver [WK+MS+BL], html [WK+MS+BL], graphics [WK], Flash/swish [MS], forums [WK+MS+BL], ftp [WK+MS+BL], cgi/php/sql - dabble but can't write from scratch [BL].
Programming - dabbled but now rusty in Java [MS+BL], VB/a [MS+BL], Pascal [MS+BL], lil bit of c# [BL]
Operating Systems - Windows [WK]; RH Linux - played with it a few years ago [BL].
Computer Hardware - happy to pull a PC to bits and build [WK/MS].
WP Software - Office Suite (Word, PP, Access) [WK].
Spreadsheet Software - Excel [WK].
Internet-based comms - usenet [MS]; email [WK]; IRC [MS]

PUG INTERACTION WITH PlusNet STAFF:
PUG private forums
Non-PUG/PN forums - AG
Sheffield Meetings
Conference Calls
vISP portal forums - PN portal forums (see above).

Access: Plusnet Premier 2Mb.


csogilvie

PUG INTERACTION WITH CUSTOMERS:
Non-PUG/PN Forums: AG
PUG public forums
vISP Portal Forums - Force9: sometimes; PlusNet: yes; FreeOnline: sometimes; MetroNet: occasionally.
vISP c-s Newsgroups - Force9, PlusNet, FreeOnline.

KNOWLEDGE AREAS:
Internet Technologies - ADSL/bb: MS (some bits maybe more, but nowhere near the level of Kitz and Chris); dial-up: MS; wireless: BL.
Computer Networking - home: WK; wireless: MS; corporate: MS/WK (again, I know enough to get by with my job, and a lot of the same concepts appear).
Website Building - software: Dreamweaver: MS, Frontpage: MS, Notepad: WK ;) ; html: WK; forums: WK; ftp: WK; php: WK; mysql: WK
Programming Languages - Java: WK; Perl: WK; Visual Basic: WK. Not technically programming languages, but I also do MS/WK at XML and XSLT if I need to. JavaScript: MS.
Operating Systems - Windows (Desktop Versions i.e. 98, ME, XP etc): WK; Windows (Server Versions): MS probably... I know enough to do what I need to do and no more. Kubuntu, Ubuntu: MS... sometimes more depending on what I'm doing and distro.
Computer Hardware - Mostly MS, a few bits I am probably WK, but I'll leave it at MS.
WP Software - Microsoft Word: WK; OpenOffice: WK.
Spreadsheet Software - Microsoft Excel: WK; OpenOffice: WK.
Internet-based Communications - usenet: Can't decide if its MS or WK... I use it, and I can 'speak it' if I need to. e-mail: WK; IRC: WK, I'd guess... ; VOIP: MS, although some bits are probably WK.

PUG INTERACTION WITH PlusNet STAFF:
Non-PUG/PN Forums: AG
Sheffield Meetings
Conference Calls
vISP Portal Forums - Force9, PlusNet, FreeOnline, MetroNet (see above).
PUG private forums
vISP c-s Newsgroups - Force9, PlusNet, FreeOnline.

Access:


petervaughan

PUG INTERACTION WITH CUSTOMERS:
Non-PUG/PN Forums: AG
PUG public forums
vISP portal forums - PlusNet.

KNOWLEDGE AREAS:
Internet Technologies - ADSL/bb: WK; dial-up: WK; cable: MS; wireless: WK.
Computer Networking - home: WK; wireless: WK; corporate: WK.
Website Building - (software): dreamweaver [WK], fireworks [BL], frontpage [BL], photoshop CS [BL]. html: WK; graphics: BL; forums: WK; ftp: WK; cgi: WK; php: WK; mysql: MS.
Programming Languages - I am a software engineer: C, C++, Algol, fortran, assembler + many other propriatory versions you may never have heard of. [WK]
Operating Systems - Windows 3.1/3.11/95/98/Me/2000/NT/XP [WK], Windows server 2000/2003 [BL], Unix (very many!) [WK], Linux (many but mostly RH based) [WK].
Computer Hardware - system build, maintain & repair [WK].
WP Software - Word [WK].
Spreadsheet Software - Excel [MS].
Internet-based Communications - usenet: WK; e-mail: WK; IRC: BL; VOIP: BL

PUG INTERACTION WITH PlusNet STAFF:
Non-PUG/PN Forums: AG
Sheffield Meetings
PUG private forums
vISP portal forums - PlusNet.

Access: Plusnet Broadband Premier up to 2Mbs.


pcsni

PUG INTERACTION WITH CUSTOMERS:
Non-PUG/PN Forums: AG, Plusnetters.
PUG public forums
vISP Portal Forums - Force9, PlusNet, FreeOnline, MetroNet.

KNOWLEDGE AREAS:
Internet Technologies - ADSL/bb: WK; dial-up: WK.
Computer Networking – home: WK; wireless: WK; corporate: WK.
Operating Systems - Windows 95. 98. 2000, XP SBS 2000 and 2003 WK.
Computer Hardware - WK (we build them and fix them for a living).
WP Software - Word: MS.
Spreadsheet Software - Excel: MS. Business Software - Sage Line 50 and Payroll (WK) Point of Sale and Inventory Management / Stock Control (Various) (WK).
Internet-based Communications - e-mail: WK; VOIP: MS.

PUG INTERACTION WITH PlusNet STAFF:
Non-PUG/PN Forums: AG, Plusnetters.
Sheffield Meetings
Conference Calls
vISP Portal Forums - Force9, PlusNet, FreeOnline, MetroNet.
PUG private forums

Access:


dhookham

PUG INTERACTION WITH CUSTOMERS:
PUG public forums - I have a hankering for poor old m2f, the lack of which limits my input sometimes (it's not always viable to browse websites on a time-monitored gsm connection. GPRS is better... but not always cost effective for some websites), but if I can add value to a thread (and sometimes when I can't, but am sufficiently riled over the topic :P), I try to.
non-PUG/PN forums - very rarely... I used to have an id on adslguide, but that was quite a long time ago. I do frequently post to Outpost Gallifrey, but I doubt that's relevant to Plusnet (though DaveT might know the place :P)
VISP portal forums - fairly rarely... The usual time issue, lack of offline readability and my general lack of keenness for forums.
VISP c-s newsgroups - regularly visit the Plusnet NGs, and keep popping into the f9 ones (although these tend to be quite low throughput, except the cs one when there's been a bit of a PN hiccup :P). I used to keep every vISP NG (with the exception of the linux, webdesign and gaming ones) in my newsreader, but traffic was very low for the majority of groups outside the Plusnet set.

KNOWLEDGE AREAS:
Internet Technologies - I'll leave this to the experts... But I'm good at moaning when it doesn't work :P I can certainly set up the various connections, and repair PEBCAK issues for people, so probably mainstream [MS].
Networking: home [MS] - I've got a combined wired/wireless LAN in here and have set up similar for other people. Dunno if I'd class my knowledge as advanced, but I understand IPs, etc and can get things going. corporate [BL] - I set up a Windows 2003 server as a trial on my LAN which currently acts as one of the file servers, and I guess I could handle a few other tasks, but most of my knowledge at this level is from being a corporate user (ie limited :P)
Website Building [MS] - I can use Frontpage (or is it Sharepoint Designer or something these days?) and can pull together a website. I'm currently working on building an online shop and trying various solutions such as Actinic, etc. On the to-do list are things like Dreamweaver, Flash, etc (though tbh, they've been there for a wee while now :P) ftp - I generally use SmartFTP :P cgi, php, mysql - only at the level of following instructions to install and maintain things like Gallery or Coppermine. (html [MS] ftp [BL]; cgi [BL], php [BL]; mysql [BL])
Programming Languages [WK/MS/BL] - I'm pretty good with VBA and variants, particularly within the Office suite. I know a fair few varieties of BASIC and have dabbled with the Visual type. I've written stuff in C, Delphi (and way back in Turbo Pascal :P). I am aware of some of the principles of OOP, and just wish I could get myself to stick to them, rather than take the quick-fix-bung-a-goto-in style due to a lack of time. I've done some time as a coder for a PG+ based talker (now defunct). Over the years I've dabbled with a lot of languages such as Lisp, BCPL, Logo, etc but only a small way past the "Hello World" stage.
Operating Systems [WK] - Windows junkie - currently XP, have used 2000, ME, 98, 95, 3.11, 3.1, 3.0, and have bad memories of earlier versions. Also 2003 server and NT4. DOS - MSDOS from the days of v3. Briefly left MS's tender arms for DRDOS 5 and toyed with DRDOS 6, but soon returned to the fold. Linux and variants - spawns of evil! VaxClusters running something pretty awful :P EPOC (and Nokia Series 60, etc) - Usage, rather than in-depth knowledge RiscOS - mostly transferring legacy knowledge of the Beeb platform.
Computer Hardware [WK] - Started with a Spectrum, moved through a Beeb before reaching the PC world. Have upgraded elements of machines and built complete systems from scratch.
WP Software - Word - used since the DOS version days [WK]. WordPerfect - last used around v5.1 a looong time ago [BL].
Spreadsheet Software - Excel - been using it for years on a daily basis, including VBA [WK] AsEasyAs - memories!
Internet-based Communications - usenet: Use daily. Prefer to forums because of the ease (and cost!) of using over gprs. [MS]   email: Use daily. What could be better than receiving a couple of hundred messages a day from perfect strangers offering you personal assistance products! [MS]   IRC: Can use... but can't honestly say I'm a fan. All those commands and things! That said, I have and do use talkers (as well as having coded for them in the past) which are a sort-of similar concept. [BL]   VOIP: Skype... but rarely use. [BL]

PUG INTERACTION WITH PlusNet STAFF:
PUG private forums; for forums, usenet, etc, see above. Meetings tend to clash with either workload or other plans, but you never know Conference calls tend to be at times when I'm either at work, or commuting, so I generally miss them. Also the need to sometimes call them at short notice can mean the first I hear of them are when I get round to skimming the PUG forum in the evening.

Access: PlusNet 2Mb.
Access History: Been with F9/Plusnet since May 1997, through the days of Silver accounts, 0800 weekends, Smurftime, Friaco into the golden age of today's ADSL.


mr_chris

PUG INTERACTION WITH CUSTOMERS:
PUG public forums - I like to try and keep customers updated with what we're trying to do and what we're achieving.
non-PUG/PN Forums: Regular poster on ADSLGuide, it keeps me informed with what's going on across the industry.
VISP Portal Forums: Unfortunately, time constraints (largely due to ADSLGuide!) keep me from doing more on the portal forums.

KNOWLEDGE AREAS:
Internet Technologies - ADSL/bb: Very well up on the subject and how it all works technically - WK [+MS+BL]; dial-up: Bit rusty now, thank god, but still WK [+MS+BL]; cable: Don't have cable obviously, but probably MS [+BL]; wireless: None really, although I kinda know the theories, and saw a local wireless company start up, then close down, unfortunately. BL, cuz I know the theory.
Computer Networking - home: WK [+MS+BL]; wireless: WK [+MS+BL]; corporate: (it is my job after all ) WK [+MS+BL].
Website Building - software: - Dreamweaver: WK [+MS+BL], Visual Studio .Net (used to develop ASP.Net applications): WK [+MS+BL]; html: WK [+MS+BL]; forums: WK [+MS+BL]; ftp: WK [+MS+BL]; php: WK [+MS+BL]; mysql: WK [+MS+BL].
Programming Languages - C#: WK [+MS+BL]; Visual Basic: WK [+MS+BL]; Delphi: WK [+MS+BL].
Operating Systems - Windows (Desktop Versions i.e. 98, ME, XP etc): WK [+MS+BL]; Windows (Server Versions): WK [+MS+BL]. [MCSA certified, so I guess I'd have to say WK ;) ]
Computer Hardware - Pretty much all aspects of PC hardware: WK [+MS+BL].
WP Software - Microsoft Word: WK [+MS+BL].
Spreadsheet Software - Microsoft Excel: WK [+MS+BL]. (Macros, automation, VBA etc: WK [+MS+BL] also.)
Internet-based Communications - usenet: Not an active participant in any groups, but know how to use it. MS / WK [+BL]; e-mail: WK [+MS+BL]; IRC: I know more than the average irc chatter, but not the intricacies of running a server etc.. MS / WK [+BL]; VOIP: Not enough experience of it, so: MS [+BL].

PUG INTERACTION WITH PlusNet STAFF:
non-PUG/PN Forums: AG (see above).
Sheffield Meetings: Yes.
Conference Calls: Not taken part in any, but may do in future.
VISP Portal Forums: see above.
PUG private forums

Access: Plusnet Premier Home.


eurotrain4

PUG INTERACTION WITH CUSTOMERS:
Non PUG/PN Forums - ADSL Guide
PUG public forums
VISP Portal Forums - PlusNet.

KNOWLEDGE AREAS:
Internet Technologies - ADSL/bb: MS; dial-up: MS; cable: MS; satellite: BL; wireless: MS.
Computer Networking - home: WK; wireless: MS; corporate: MS.
Website Building - html: WK; graphics: MS; flash: BL; forums: WK; ftp: WK; cgi: BL; php: WK; mysql: WK.
Programming Languages - PHP (WK), Java (BL).
Operating Systems - Windows (WK), Linux/Debian (BL).
Computer Hardware - General PC components (MS), SoHo networking (MS).
Internet-based Communications - usenet: WK; e-mail: WK; IRC: WK; VOIP: MS.

PUG INTERACTION WITH PlusNet STAFF:
Non PUG/PN Forums - ADSL Guide
PUG private forums
VISP Portal Forums - PlusNet.

Access: PlusNet (Broadband Premier up to 2Mb).


biondani

PUG INTERACTION WITH CUSTOMERS:
Non PUG/PN Forums - AG (a lot)
PUG public forums

KNOWLEDGE AREAS:
Internet Technologies - ADSL/bb: WK; dial-up: WK; cable: MS; wireless: WK.
Computer Networking - home: WK; wireless: WK; corporate: WK.
Website Building - software: - frontpage WK, photoshop CS [BL]; html: WK; graphics: BL; forums: WK; ftp: WK; cgi: WK; php: WK; mysql: MS.
Programming Languages - C, C++,C#, VBScript, assembler, ML [WK].
Operating Systems - Windows 3.1/3.11/95/98/Me/2000/NT/XP [WK], Windows server 2000/2003 [WK] (It's my job), Unix (very many!) [WK], Linux (many but mostly RH based) [WK].
Computer Hardware - system build, maintain & repair [WK].
WP Software - Microsoft Word [WK].
Spreadsheet Software - Microsoft Excel [WK].
Internet-based Communications - usenet: WK; e-mail: WK; IRC: MS; VOIP: MS.

PUG INTERACTION WITH PlusNet STAFF:
Non-PUG/PN forums - AG
Sheffield Meetings
Conference Calls
PUG private forums

Access: Plusnet Broadband Premier up to 2Mbs.


tboorman

PUG INTERACTION WITH CUSTOMERS:
PUG public forums,
Non PUG/PN Forums - AG
VISP Portal Forums - PlusNet portal


KNOWLEDGE AREAS:

Wider Knowledge:
Internet Technologies - ADSL;
Computer Networking - Home, Wireless
Operating Systems - Solaris, HP-UX
Internet-based Communications - e-mail, VOIP

Mainstream:
Operating Systems - Windows XP, Windows 2000, Windows Server 2003, Linux, FreeBSD

Basic Levels:
Computer Networking - Corporate
Internet-based Communications - IRC

PUG INTERACTION WITH PlusNet STAFF:
PUG private forums
Non PUG/PN Forums - AG
Sheffield Meetings
Conference Calls
VISP Portal Forums - PlusNet portal

Access: PlusNet Broadband Premier


alex_heney

PUG INTERACTION WITH CUSTOMERS:
Non PUG/PN Newsgroups - I regularly read and post not only in the PN groups but also in uk.telecom.broadband.
PUG public forums
vISP c-s Newsgroups - PlusNet

KNOWLEDGE AREAS:
Internet Technologies: ADSL/bb: MS; dial-up: MS
Computer Networking - home: WK; wireless: MS; corporate: BL
Website Building - software: none significant; html: BL.
Programming Languages - SQL: WK; Oracle PL/SQL: WK; VB: BL.
Operating Systems - Windows (Home versions): WK; Windows (Professional versions): MS; Linux (Suse, Mandriva particularly): WK.
Computer Hardware - PC's generally MS bordering on WK. (By the standards of this group, probably BL, but I'm happy to take them apart, fit new hardware, find drivers, etc.)
WP Software - MS WORD: WK; OpenOffice (writer) BL
Spreadsheet Software - MS Excel: WK; OpenOffice (calc): BL.
Internet-based Communications - usenet: WK; e-mail: MS.

PUG INTERACTION WITH PlusNet STAFF:
Non PUG/PN Newsgroups - uk.telecom.broadband.
PUG private forums
vISP c-s Newsgroups - PlusNet

Access:


dgclynx

PUG INTERACTION WITH CUSTOMERS:
PUG public forums
vISP Portal Forums - PlusNet   (including Plusnetters)
vISP c-s Newsgroups - PlusNet

KNOWLEDGE AREAS:
Internet Technologies - dial-up: MS
Website Building - html: MS; ftp: MS
Programming Languages - now long forgotten
Operating Systems - now long forgotten
WP Software - MS - LaTeX
Internet-based Communications - usenet: MS; e-mail: MS

PUG INTERACTION WITH PlusNet STAFF:
PUG private forums
vISP Portal Forums - PlusNet
vISP c-s Newsgroups - PlusNet

Access:


penny

PUG INTERACTION WITH CUSTOMERS:
PUG public forums

KNOWLEDGE AREAS:
Internet technologies - dial-up [BL]
Website Building [MS+BL] (creating pages, meta-tags, simple html, building html tables, background colours, adding graphics, modifying graphics); ftp [BL].
Pagebuilding software used - Arachnophilia (free);
WP Software - MS Word [MS/BL], MS Works 2000 [MS/BL], Publisher [MS/BL], WordPerfect [MS/BL]
Spreadsheet software - Excel [MS/BL]
Internet-based Communications - e-mail [BL].

PUG INTERACTION WITH PlusNet STAFF:
PUG private forums

Access: Force 9 Netstart Business, PlusNet Connect Lite

Article last edited on Friday, 19-Mar-2010 05:10 AM