PUG News

Because the home page only has so much room on it, here are all the news items posted on the Plusnet UserGroup Site.

We've given a brief snippet of the last 5 articles, followed by a list of the last 100 news items from this year (when we hit that many!). Previous years' news is available from the menu to the left, sorted by year.

When the Plusnet UserGroup was formed in 2004 Plusnet was a much smaller ISP with each of its brands or virtual ISPs (vISPs), Plusnet, Force9, Free online and Metronet operating independent websites, registrations and forums. The UserGroup forums provided means for these vISP members to interact and share experience.

Over the years Plusnet has grown extensively, closing its secondary vISPs and focusing on its Plusnet brand with Community providing news and common forums for all members. Inevitably this has reduced usage of the UserGroup's public site and forums though the tools on its sister UserTools site are actively used.

The UserGroup now announces that it has opened discussions with Plusnet on the future of its website and benefits from moving the tools to an alternative location.

For the present new member registration on the forums has been disabled, but current members remain able to post.

Posted by spraxyt on Monday, 09-Nov-2015 14:26 PM

Well four weeks on and things appear to be settling.   Sterling efforts by SPRAXYT to sort out a number of problems caused by the  PHP upgrade and a move to 64 bit architecture which affected the RSS Service Status feeds and reports.

One new problem today 26 Oct caused by the change from BST which needs to be resolved.
Minor change cleared 27 Oct.

PUGIT has been left limping along in a temporary state whilst we sort out the priority issues with Service Status, then we need to modify the AJAX code to work with PHP 5.3

Posted by mauriceb on Sunday, 26-Oct-2014 19:53 PM

The good news

After a bit of speedy action by Bob and the Network Engineers late yesterday to port a couple of missing configuration files the change over went as planned.

This item is being served by the new Server.

The less good news

An unexpected PHP error in the PUGIT code has meant that the PUGIT facility has had to be temporarily suspended.  The problem is being worked on with a view to restoring service ASAP

Limited service resumed 27/09/2014.   Work continues on resolving the original problem.

Posted by mauriceb on Thursday, 25-Sep-2014 18:38 PM
Plusnet have announced that the final stages of migrating the UserGroup (http://usergroup.plus.net) and UserTools (http://usertools.plus.net) websites to a new environment will be completed early tomorrow morning (25/09/2014). Their Service Status announcement can be found here. These stages involve copying the current databases and switching DNS to the new IP address.

Server files are already in place in the new environment, however the chat facility, UserTools IRC and some outdated tutorial content has been removed/retired. DNS changes can take up to 24 hours to fully propagate; during this time some visitors to the sites will be taken to the old server whilst others will see the new one. To protect database integrity visitors to the old site will find the UserGroup forums are in maintenance mode and the UserTools Service Status Email sign-up facility is disabled. Forcing a browser refresh (Ctrl+F5 on PCs, CMD+R on Macs) might help visitors to get content from the new site.

If you experience any problems following the migration then please let us know by posting over on the Community discussion forums here.

Posted by spraxyt on Wednesday, 24-Sep-2014 16:41 PM

After an absence of some 3 years Unlimited returned to the Plusnet stable in this morning's (19/12/2012) long awaited product refresh. However unlike its previous incarnation, which could perhaps have been better described as unmetered, the new product is truly unlimited - no protocols are rate limited at any time, and there is no FUP or AUP (Fair or Acceptable Use Policy). The new product does have traffic prioritisation, but this is for Quality of Service reasons and does not impose rate limits within the Plusnet network.

Complementing Unlimited is a new Essentials product, which is identical to Value though 50p cheaper in Market 2 and 3 areas for those willing to commit to a 12 month contract.

Both the Unlimited and Essentials families include ADSL and fibre variants with contract and non-contract options available for the ADSL version. However non-contract will cost more.

With the launch of Unlimited and Essentials the Extra and Value products have been withdrawn from sale; customers currently on these products can stay on them with unchanged prices and service if they wish. Plusnet will not be making changes to anyone's current product - if customers wish to change to a new product they will have to specifically request it with, as usual, the change taking place on their next billing date.

Pricing for the new products is as follows:

  Market 2 & 3 Market 1
Contract Non-contract Contract Non-contract
Essentials £ 5.99 £ 8.49 £12.99 £15.49
Unlimited £ 9.99 £12.49 £16.99 £19.49
Essentials Fibre £15.99    - £22.99    -
Unlimited Fibre £19.99    - £26.99    -

ADSL contracts are 12 months whilst fibre packages are contracted at 18 months.

See Plusnet's website (www.plus.net) for full details of the new products including attractive half price offers for new customers taking Plusnet's Home Phone service.

See also Community blog Unlimited broadband is here and FAQ.

Posted by spraxyt on Wednesday, 19-Dec-2012 14:54 PM

The UserGroup advises that two evenings of site maintenance are planned for Tuesday and Wednesday evenings this week - 13th and 14th November 2012 - to update the server software. The work will be carried out between 8pm and midnight each evening.

During the maintenance periods both the UserGroup (http://usergroup.plus.net) and UserTools (http://usertools.plus.net) websites will not be available and attempts to access them will time out. A side effect will be that any RSS feed and email notifications of service status updates raised during the maintenance period will be delayed; these should be delivered when the sites return.

Posted by spraxyt on Tuesday, 13-Nov-2012 13:54 PM

Previous News Articles

Article last edited on Tuesday, 09-Mar-2010 12:59 PM