Common Sense Rules Again - Telephone Numbers make a welcome return!

Article posted on Friday, 01-Sep-2006 14:42 PM

The new trend of applying common sense within the business is spreading even further at PlusNet Towers. After announcing a return to "Tickets" instead of "Questions", and listening to customers over the "Voice of the Customer" name - PlusNet have now announced the launch of specific telephone numbers for Faults, and the return of the telephone numbers on the footer of each portal page!

When PlusNet removed the details of the support phone number from the footer of their website, there was an outcry amongst customers. Todays announcement shows that, once again, the pressure of customers is not being ignored.

These changes have now rolled out live - but only apply to PlusNet, F9 and Free-Online customers. MetroNet users should continue to use the existing support number.

For reference the new numbers are as follows:
PlusNet Residential 0845 140 0200
PlusNet Business 0845 002 0170
PlusNet Faults 0845 140 0080

F9 Residential 0845 140 0250
F9 Business 0845 002 0171
F9 Faults 0845 140 0082

Free-Online Residential 0845 140 0030
Free-Online Business 0845 002 0172
Free-Online Faults 0845 140 0085