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Plusnet Usergroup » All Users - The Open Forum » Plusnet Network and Technical Issues » Fibre and separate router
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Author Topic: Fibre and separate router  (Read 695 times)
Seasidepeter

Posts: 1

« on: November 12, 2016, 04:15:26 pm »

Does pn do an all in one fibre connector and router? I switched to fibre a year ago, and have two separate devices. Would be a lot neater in my sitting room to have just one.
spraxyt
Usergroup Member

Posts: 3000

« Reply #1 on: November 12, 2016, 07:19:37 pm »

Yes, new customers are supplied with a Plusnet Hub 1 which provides an integrated VDSL modem and router. The Hub 1 is a re-badged BT Hub 5A with customised software.

To get one of these (as an existing customer) you would need to call support on 0800 432 0200 and ask. It would be necessary to pay 6.99 P&P and I expect a contract extension would be needed.

Alternatively if your phone is also with Plusnet you could give the Customer Options Team a call via the above number or 0800 013 2632 (select the thinking of leaving option) and see if they can offer you anything in return for an extended contract.
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