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Plusnet Usergroup » All Users - The Open Forum » Plusnet Customer Service Issues » BT vs plusnet
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Author Topic: BT vs plusnet  (Read 10035 times)

Posts: 4

« on: July 15, 2013, 10:20:46 am »

It seems to me that BT and plusnet are still acting like separate companies. Several changes to my service have had to be corrected as first implementation was discovered to be not as specified. More frustrating is the poor liaison between BT and plusnet over fault fixing: it is as if they are in competition, each having their own agenda and priorities divorced from putting the customer first.

Posts: 1016

« Reply #1 on: July 15, 2013, 10:29:14 am »

They are separate companies - see my reply to your other post
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