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Plusnet Usergroup » All Users - The Open Forum » Announcements » Exclusive - PN to launch Geographic Support Number
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Author Topic: Exclusive - PN to launch Geographic Support Number  (Read 7143 times)

Posts: 1085

« on: April 05, 2007, 05:03:51 pm »

As posted on the PUG portal earlier -

The PlusNet Usergroup is pleased to announce that after many such requests over the past 3 years, and following the face-to-face discussions with customers at the open day held on the 30th March 2007, PlusNet plan to launch a geographic telephone support number.
The usergroup has long requested this facility as 0845 calls are usually not included in voice talk plans and often charged at a premium rate on mobile phone tariffs.

We are especially pleased that the Open Day discussions with customers and usergroup members have made such an immediate impact and look forward to seeing more such examples of PlusNet using such opportunities to capture and respond to customer demand.

At the moment, the precise launch date is not yet known, but it is hoped to go live during May.

Vince Marsters

Posts: 18

« Reply #1 on: September 06, 2007, 08:53:37 pm »

Sorry for the Very late response, an 0845 number costs me money.  Therefore there should be an 0845 as well as a national number so that we can choose according to our personal preferences.  National numbers are a part of my free billing package.

Posts: 2223

« Reply #2 on: September 06, 2007, 09:59:17 pm »

There has be a geographic (0114) number since the day of this announcement.


3rd Line Wintel Support
Virgin Media XXL Customer
Usergroup Member

Posts: 2073

« Reply #3 on: September 06, 2007, 10:49:13 pm »

On the bottom of the portal pages.

Customer Support: 0114 296 5198 |  0845 140 0200 | Broadband Faults Helpline: 0114 296 5188 |  0845 140 0080
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