Home   Help Search Groups Login Register  
You are not logged in. To get the full experience of these forums, we recommend you log in or register
Plusnet Usergroup » All Users - The Open Forum » Plusnet Customer Service Issues » Webstats late?
Pages: 1 ... 14 15 [16] 17 18 19
  Print  
Author Topic: Webstats late?  (Read 153378 times)
Midnight Caller

Posts: 60


WWW
« Reply #225 on: January 31, 2008, 08:00:07 pm »

Hi Penny

You forgot to put in your URL on the end.

https://portal.plus.net/stats-f9/www.happychild.org.uk/

Hope this works.


Force9
Force9 Since 3 July 1998
           
PlusNet
PlusNet Since 6 Febuary 2001
Penny

Posts: 1781


WWW
« Reply #226 on: January 31, 2008, 11:32:58 pm »

Hi Penny
You forgot to put in your URL on the end.
https://portal.plus.net/stats-f9/www.happychild.org.uk/
Hope this works.

LOL

So I did.  Works fine now.

Thank you Gary Smiley

Penny Rollo       Force 9 from 17/02/98       PlusNet from 2000 onwards     
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages http://www.happychild.org.uk
personal site www.pennymidasrollo.plus.com
dgdclynx
Guest
« Reply #227 on: February 03, 2008, 07:45:34 am »

I am getting worried at 7:48.
dgdclynx
Guest
« Reply #228 on: February 03, 2008, 08:05:42 am »

I am getting worried at 7:48.


Ticket raised at 8:00. Where is Bob?
dgdclynx
Guest
« Reply #229 on: February 03, 2008, 08:23:39 am »

Ticket 24068587 raised and I am not the only one. See the thread on the Community Site.

Why didnt notification take place automatically that webstats had failed?
chrisparr
Plusnet Staff

Posts: 586


« Reply #230 on: February 03, 2008, 04:40:21 pm »

I can't say anything about notifications yet because I'm not in work today. However I have asked the guys in the CSC to make a networks callout so this can get sorted.

Chris Parr
Plusnet Customer Relations Team
Service Status :: RSS :: Email
chrisparr
Plusnet Staff

Posts: 586


« Reply #231 on: February 03, 2008, 04:53:03 pm »

However I have asked the guys in the CSC to make a networks callout so this can get sorted.

They had already made a callout, you can see the problem here:-
http://www.plus.net/support/service/problems/problem.php?intProblemId=49864


Chris Parr
Plusnet Customer Relations Team
Service Status :: RSS :: Email
dgdclynx
Guest
« Reply #232 on: February 03, 2008, 05:11:33 pm »

Thanks Chris.
Penny

Posts: 1781


WWW
« Reply #233 on: February 03, 2008, 05:24:33 pm »

Thanks Chris.


Likewise.

Penny Rollo       Force 9 from 17/02/98       PlusNet from 2000 onwards     
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages http://www.happychild.org.uk
personal site www.pennymidasrollo.plus.com
dgdclynx
Guest
« Reply #234 on: February 03, 2008, 10:15:23 pm »

Why wasnt the manual run started before Chris Parr saw what was happening. Four hours delay it seems. Black marks PN.
bpullen
Plusnet Staff

Posts: 1980


WWW
« Reply #235 on: February 04, 2008, 08:26:13 am »

Hi Doug,

See here. Looks like there was a problem with the first attempt at re-running the scripts.

Are your stats all OK now?

dgdclynx
Guest
« Reply #236 on: February 04, 2008, 09:42:39 am »

Thanks Bob. This morning's run went fine. The question is why the early warning system didnt work to bring the problem to PNs attention. Hopefully it was a one-off. Cheers.
Matt_2k34

Posts: 387

« Reply #237 on: February 11, 2008, 11:45:52 pm »

Quote
Hopefully it was a one-off. Cheers.

Lets take a look:

OK so were nearly 12 months on from the original report from penny,

How come this is still happening Huh sad

asif it happening once isnt embarassing enough, surely it going on for nearly 12 months is a joke?

whats next, outsourcing webhosting to another company?

really people shouldnt be asking Bob to continue looking into this, surely if people are asking for one member of staff, that shows that nothing happens *unless* its Bob.

Complete respect to you to getting it sorted each time around, but surely the system should of been sorted so you dont have to waste your time on matters like this, and can do more important things within PlusNet.

Or is it just me on this?

Cheers

Matt
« Last Edit: February 11, 2008, 11:51:04 pm by Matt_2k34 »

-----------
=)
jelv1

Posts: 2130

« Reply #238 on: February 12, 2008, 07:51:44 am »

No it's not just you. From 20th January:

I suspect this will be another case where nothing happens until Bob comes along. sad

jelv
MauriceB
Administrator

Posts: 4356

« Reply #239 on: February 12, 2008, 09:31:47 am »

PUG continues to push this problem along with the rest of the known Web Hosting and CCGI problems.  No resolution yet though Lips Sealed
Pages: 1 ... 14 15 [16] 17 18 19
  Print  
 
Jump to: