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Plusnet Usergroup » All Users - The Open Forum » Plusnet Customer Service Issues » Webstats late?
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Author Topic: Webstats late?  (Read 153372 times)
dgdclynx
Guest
« Reply #105 on: May 11, 2007, 07:53:48 am »

Well they havent turned up so lets see if this script works!
dgdclynx
Guest
« Reply #106 on: May 11, 2007, 08:25:17 am »

They havent turned up yet and now I am away for over an hour so I hope something happens.
lmartin

Posts: 1404


Comms Team

« Reply #107 on: May 11, 2007, 09:15:03 am »

Yups...  Webstats will be later than usual today, unfortunately.

http://usertools.plus.net/status/archive/1178869497.htm

Liam Martin
PlusNet Comms Team
Penny

Posts: 1781


WWW
« Reply #108 on: May 11, 2007, 09:41:01 am »

(briefly ...) from today:
Yups...  Webstats will be later than usual today, unfortunately.
http://usertools.plus.net/status/archive/1178869497.htm

... and from two days ago:
http://usertools.plus.net/status/archive/1178700215.htm

Both days I assume the new perl script had picked up that the Webstats run had failed, hence the service status posts and the later Webstats runs.

As far as I recall ours on the 9th (for the 8th) came in just after mid-day.

Somewhat reassured that the perl script is picking up on the initial non-generation, and prompting a re-run, but has the cause of the initial non-run for both days (9th and 11th, for the stats of 8th and 10th) been identified?

Regards,

Penny.

Penny Rollo       Force 9 from 17/02/98       PlusNet from 2000 onwards     
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages http://www.happychild.org.uk
personal site www.pennymidasrollo.plus.com
jelv1

Posts: 2130

« Reply #109 on: May 11, 2007, 09:54:21 am »

Both days I assume the new perl script had picked up that the Webstats run had failed, hence the service status posts and the later Webstats runs.

That's a huge assumption given that on both occasions the service status posts were made after posts on here.

I suggest that next time they are late (which I think is inevitable), nobody makes a post on here until after 10am to see whether it is being picked up automatically.

jelv
lmartin

Posts: 1404


Comms Team

« Reply #110 on: May 11, 2007, 09:59:56 am »

Actually, our new script *is* flagging that Webstats have failed.  However, with you guys being so on the ball and checking very early morning, we get in the office and pick it up at around the same time.

Bob hadn't actually checked any of the forums prior to making the post this morning.  Hence I replied when I got in the office.

Liam Martin
PlusNet Comms Team
Penny

Posts: 1781


WWW
« Reply #111 on: May 11, 2007, 12:51:57 pm »

Actually, our new script *is* flagging that Webstats have failed.

Figured it probably was.  However would appreciate an answer to the question asked, if poss -

Quote
... but has the cause of the initial non-run for both days (9th and 11th, for the stats of 8th and 10th) been identified?

The major problem of the stats being (re)generated seems to be being addressed promptly, but it's a continuing concern that the stats aren't generating on schedule at the usual early-morning stage.

Are there any ideas your end as to the probable cause, Liam?

Regards,

Penny.

Penny Rollo       Force 9 from 17/02/98       PlusNet from 2000 onwards     
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages http://www.happychild.org.uk
personal site www.pennymidasrollo.plus.com
Penny

Posts: 1781


WWW
« Reply #112 on: May 12, 2007, 06:50:10 am »

Just checked out Webstats and discovered that they output today at 00:37 (but only for 10th May).  ie no stats yet for 11th May.

Found a post on service status from 17:58 y/day saying:
Quote
Missing Webstats (42767) - UPDATE
...Our network engineers have encountered a problem with the script used to generate customers' webstats. This is believed to have been caused by the emergency core database maintenance that was scheduled for last night.
Unfortunately this has led to further delays in the arrival of customers' webstats. We are currently working to resolve these issues and hope to make customers' webstats available later this evening. A further update will be provided tomorrow.

At least this clarifies the cause of yesterday's script not having run on schedule, and yesterday's stats (for the 10th) are there now.  However today's (12th) for yesterday's (11th) aren't so I'm flagging this up just in case the perl script would register a run already having happened today (which, technically, it has), even though the stats generated today were due yesterday.

From the s/s posting "emergency core database maintenance" sounds a bit worrying Sad

Regards,

Penny.

Penny Rollo       Force 9 from 17/02/98       PlusNet from 2000 onwards     
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages http://www.happychild.org.uk
personal site www.pennymidasrollo.plus.com
dgdclynx
Guest
« Reply #113 on: May 12, 2007, 07:11:19 am »

I was lucky yesterday. My stats arrived at 1633. I hope the script problem has been fixed ok so that todays run can go ahead.
dgdclynx
Guest
« Reply #114 on: May 12, 2007, 10:55:16 am »

I am worried that there is no indication from PN that the Webstats run has been started.
mbeckett

Posts: 388

« Reply #115 on: May 12, 2007, 11:11:29 am »

Hi there,

Webstats for today are still processing, as they started late. Also there was a problem with ccgi02 last night so these logs may be missing.

I'm about to update SS to this effect.

Kind Regards
Mand

Mand Beckett
Plusnet Comms Team
Service Status :: RSS :: Email
mbeckett

Posts: 388

« Reply #116 on: May 12, 2007, 01:59:11 pm »

The webstats run has now completed.

Kind Regards
Mand

Mand Beckett
Plusnet Comms Team
Service Status :: RSS :: Email
Penny

Posts: 1781


WWW
« Reply #117 on: May 12, 2007, 04:07:20 pm »

The webstats run has now completed.

Thanks Mand Smiley

Penny Rollo       Force 9 from 17/02/98       PlusNet from 2000 onwards     
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages http://www.happychild.org.uk
personal site www.pennymidasrollo.plus.com
mbeckett

Posts: 388

« Reply #118 on: May 12, 2007, 07:15:53 pm »

No worries. Smiley

Kind Regards
Mand

Mand Beckett
Plusnet Comms Team
Service Status :: RSS :: Email
Penny

Posts: 1781


WWW
« Reply #119 on: June 08, 2007, 12:21:31 pm »

... they havent turned up so lets see if this script works!

Good to see the script has kicked in this morning (service status post 07.46).

Webstats have been pretty reliable the last four weeks (taken as a given that the blank pages / 404s weren't at all related to actual stats generation) and the stats themselves are intermittently as accurate as they used to be which presumably means the feeds are working more consistently.

Thanks go to whoever's looking after things behind the scenes Smiley  any idea what caused the stats not to run, this morning?

Regards,

Penny.

Penny Rollo       Force 9 from 17/02/98       PlusNet from 2000 onwards     
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages http://www.happychild.org.uk
personal site www.pennymidasrollo.plus.com
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