Penny, I'll put a Service Status out once I get out of the meeting I'm in.
Wasn't hassling you

just struck me that if something/anything became allocated a P1 or P2 there might be some way of auto-ensuring it became visible on Service Status.
Service Status now out. Should have the stats back in around 8 hours. Looks like it could be the aftermath of one of the frontpage servers dying a couple of nights ago.
Have asked again about improving monitoring as you guys always pick this one up before we do

8 hours sounds good, thanks Bob.
Re the monitoring factor, might be a whole lot easier to identify Webstats issues if it had its own "box" or specific mention in (a) service status (b) the help assistant.
With the latter, "Webspace" on the front page separates off into * Webspace * CGI * MySQL * Frontpage. Clicking a second time on "Webspace" gets you * Webspace FAQ * Webspace and FTP Settings * Restore My Webspace * Customer Discussion Forums * Enable Raw Web Logs * Report a problem with our web servers.
As far as my limited understanding goes, you can FTP into CGI as well as the homepages server. So (from my perspective, anyway) it would be clearer if Webspace (the first one) on the Help Assistant, separated out into * Webspace * FTP * CGI * MySQL * Webstats [however things get further subdivided after that].
Would be good if (a) the Technical Support area on the Help Assistant matched up with the Service Status categories (b) if all/most of the webspace-related stuff has to be lumped into one, then the first column of service status could be made considerably wider to accommodate specific mention of Webstats somewhere. Just changed the display to 800x600 and there's still a huge blank margin on the right.
Would just like to see the range of categories for (a) raising a ticket (b) finding information on ongoing issues, more clearly identified, if that's possible.
If customers had a more direct way of reporting a Webstats problem, which might flag relevant tickets directly as Webstats at your end, it might save you guys needing to do additional monitoring (not that I'd wish to dissuade you from that

).
Regards,
Penny.