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Plusnet Usergroup » All Users - The Open Forum » Plusnet Customer Service Issues » Say No to 0845 numbers. Yes to Geographical Telephone number
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Author Topic: Say No to 0845 numbers. Yes to Geographical Telephone number  (Read 151400 times)
Theo

Posts: 65

« Reply #30 on: October 06, 2006, 11:10:55 am »

Just had a look at the current "Customer Service" page  which says
Quote
BY PHONE

We'd prefer you to use the Help Assistant rather than call us, and it will be cheaper and easier for you. However, there are times when you may have to call us, for example, if you have no connection. Please choose your product from the drop-down list to find out which number you should call.

My highlight on the bit about it being cheaper not to use the phone.  Clearly there has been a decision to keep a financial obstacle in the way of phone support.
Andy

Posts: 22

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« Reply #31 on: October 06, 2006, 11:53:22 am »

One factor here is that our telephone system is based in London and managed by BT.  Internal DDI numbers to staff members here are all 0870 numbers.  We don't have 0114 number ranges to point at it.

I'm sorry but I have to disagree with you there Liam!

I have several direct line numbers to various senior members of staff at PN and they are all 0114 numbers!
« Last Edit: October 06, 2006, 02:35:05 pm by Andy »

Colin
Usergroup Member

Posts: 6339


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« Reply #32 on: October 06, 2006, 12:20:42 pm »

I have several Direct Line numbers to various senior members of staff and they are all 0114 numbers!

Yes, which means Direct Line have a block of 0114 numbers that they use for their external numbers. I think the point Liam was making is that PlusNet don't.

Colin Ogilvie
Plusnet Usergroup Member
Using: Plusnet Extra
tboorman

Posts: 974

« Reply #33 on: October 06, 2006, 12:32:32 pm »

I think Andy meant DDI numbers to PlusNet staff, rather than the insurance company.

Tim
Colin
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« Reply #34 on: October 06, 2006, 12:45:26 pm »

Ah yes, maybe it was me that was misreading things embarassed

If they still work then the excuse Liam gave doesn't work.

Colin Ogilvie
Plusnet Usergroup Member
Using: Plusnet Extra
Andy

Posts: 22

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« Reply #35 on: October 06, 2006, 12:57:07 pm »

Apologies for any confusion yes I meant PN staff and I have updated my post to reflect that!

The number 0114 220 0000 is a number that puts you straight through to the standard system that you get onto when you call the 0845 number!
« Last Edit: October 06, 2006, 01:04:55 pm by Andy »

Theo

Posts: 65

« Reply #36 on: October 06, 2006, 01:37:38 pm »

The number 0114 220 0000 is a number that puts you straight through to the standard system that you get onto when you call the 0845 number!

That's the cat out of the bag then!

Do you have a geographical number for the free-online support number: 0845 140 0030
jelv1

Posts: 2109


« Reply #37 on: October 06, 2006, 01:54:54 pm »

Apologies for any confusion yes I meant PN staff and I have updated my post to reflect that!

I suspect the capitals on Direct Line may in part be a cause of the confusion.

jelv
Colin
Usergroup Member

Posts: 6339


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« Reply #38 on: October 06, 2006, 02:03:52 pm »

* Colin expects it to break come Saturday lunchtime...

Colin Ogilvie
Plusnet Usergroup Member
Using: Plusnet Extra
Andy

Posts: 22

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« Reply #39 on: October 06, 2006, 03:16:08 pm »

The number 0114 220 0000 is a number that puts you straight through to the standard system that you get onto when you call the 0845 number!

That's the cat out of the bag then!

Do you have a geographical number for the free-online support number: 0845 140 0030

Unfortunatly I only had the number for Plusnets support number, if I do get my hands on it I will let you know!

tboorman

Posts: 974

« Reply #40 on: October 06, 2006, 08:28:04 pm »

The number 0114 220 0000 is a number that puts you straight through to the standard system that you get onto when you call the 0845 number!

Thanks Andy.

It looks like we've been told a load of crap by PlusNet in this thread Sad.

Tim
Andy

Posts: 22

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« Reply #41 on: October 06, 2006, 09:31:48 pm »

I am very surprised at PN, looking at the 2 posts from staff members either it was an intentional cover-up or Liam genuinely did not know that PN utilise 0114 numbers.

The reason behind me saying the latter is because the 0114 number I posted is available publicly in the BT Phone Book under Plusnet head office, there is also an entry for customer support which has the 0845 number!
« Last Edit: October 06, 2006, 09:37:54 pm by Andy »

NB
Usergroup Member

Posts: 2042

« Reply #42 on: October 06, 2006, 10:07:53 pm »

IIRC Liam started working in Plusnet only recently, long after the new phone system was put in place so may have misunderstood information he picked up on the workings of the phone system since joining the Comms team.
Ultra

Posts: 777

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« Reply #43 on: November 16, 2006, 04:20:51 pm »

Yet 0845 cost me 10p per minute and geographical numbers are free.
Who charges you 10p a minute for 0845 (so we can avoid them!)
dhookham
Administrator

Posts: 3243


« Reply #44 on: November 16, 2006, 05:10:04 pm »

Yet 0845 cost me 10p per minute and geographical numbers are free.
Who charges you 10p a minute for 0845 (so we can avoid them!)

Most mobile operators on most tariffs these days. It's one of the few remaining areas they can charge for out of inclusive minutes without Ofcom getting their knickers in a twist.

It's the PlusNet Way
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