I spent 1 HOUR 10 MINS waiting on the phone to the CSC last night to complain about this very issue. 3 weeks ago I started seeing random disconnections but they weren't too severe. I was online for up to 3 and a half days with the occasional 5 mins downtime. Recently it's been getting worse so now on average I get up to 4 and a half hours with 5 mins downtime. most of last night I was offline almost every hour so I dread to think what it's going to be like in a few days time. Usual scenario with constant sync to the exchange and good SNR margins.
Prior to this I had the infamous move to LLU unannounced followed by 5 days offline so I'm pretty much at the end of my tether with all this.
I already have a ticket in for the problem and had no response to some queries I made online so phoning was the only way sadly.
After talking to the CSC guy, reminding him how unreliable the connection is, how unacceptable the situation is etc. I was told they know where the problem lies and are working on it. They seem to be blaming router configuration but surely that shouldn't take over 3 weeks to solve. An experienced network guy should be able to sort that in no time.
Looking at the Tiscali FAQ, I notice a worrying piece of information that tallies mind:
"- An ongoing bug with our Juniper ERX's (L2tp Network Server) is causing random disconnections for some Tiscali LLU provisioned customers
A case is open with Juniper and we plan to perform upgrades shortly to resolve this issue."If this is the case, how come it's taking so darn long for Juniper to come up with a firmware fix?
That FAQ is dated 28th July 2006. That's OVER a month ago. A problem this far reaching known about back then should be solved by now. It's beyond belief that PlusNet KNEW about this problem and didn't even recognise it as being a priority until the notification appeared on service status on 28th August; a MONTH later. Isn't there a temporary fix they can put in place for affected customers? maybe routing through something without Juniper's name on it!
I would be curious to know why this wasn't an issue with BT connections.
I can't believe for a minute that it took a month to trace the fault and work out what needed to be done about it. I'm so close to demanding a move back to IPstream 2000 until this up to 8Mbit rubbish is sorted and all the bugs ironed out. It's difficult to know what to do right now.
