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Plusnet Usergroup » Recent Posts
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 on: January 26, 2021, 05:08:06 pm 
Started by tomspcs - Last post by KellyD
Welcome back Smiley

(at least someone saw it? Smiley )

 on: January 08, 2020, 08:32:49 pm 
Started by tomspcs - Last post by tomspcs
Pretty much as the subject line says. I know its been a decade or over for me, but I did say I would be back one day Wink

 on: March 21, 2018, 10:49:40 pm 
Started by br1anstorm - Last post by br1anstorm
I have been a Plusnet subscriber for over a decade. Obviously I signed up as a subscriber in the usual way, and I log in regularly to the main Member Centre to check account details and usage.

I also registered on the official Community Forums website - using a different personal 'username' and password from my main Plusnet subscriber identity, and giving my alternative or backup contact email address which is not with Plusnet..

I have successfully signed in and posted on those official Community forums, although not for a year or more.  My older posts are however still there in the forums.

Just recently I had a problem over my Plusnet email account Inbox being full (I have posted separately about this:   my emails were archived and rendered inaccessible without much warning).  So I thought I would browse the official Community Forums to see whether others had had similar experiences.

I found that I could not sign in to the forums.  I know I entered the correct username.  I know I entered the correct password (I have a note of it).  But the Community Forums webpage would not log me in.

After several unsuccessful attempts I opted to take up the offer of help with a forgotten password.  The theory is that you put in the email address used when you originally registered, and Plusnet sends an email with a link that enables you to reset your password......

Well, that's the theory.  A popup appeared saying an email had been sent which would enable a password reset.

No email arrived.  I tried again - twice - to request a password reset.  Twice a popup advised that a 'reset' email had been sent.  Nothing.

The problem is not with my own email accounts.  When I registered on the Plusnet Community Forums site I deliberately chose a different username, and used my alternative, non-Plusnet email address which I know is functioning normally.   Just in case, I have also sought a password reset and provided my Plusnet email address.  Nothing there either (although my Plusnet inbox, with all the old messages archived, now has ample space and is working normally).

All of which seems to suggest that (a) there is a problem over signing in to the Community Forums, AND (b) a serious issue over the way Plusnet sends out their emails to the "alternative" contact email address.  The system ain't working as it should.  Can anyone offer any insight into this, or any advice?

 on: March 21, 2018, 10:25:39 pm 
Started by br1anstorm - Last post by br1anstorm
I was surprised to get an "auto email" from Plusnet on 15 March notifying me that my email Inbox was too full and that my emails had been archived, were inaccessible and would be deleted within 30 days unless I contacted Plusnet to request the emails to be "un-archived" so that I could sort through them.

What surprised me was that the email said that Plusnet had already sent me several previous such warnings.  I had received none.....

Since then almost all my attempts to resolve the situation have been frustrated or thwarted:

- I could not reply by email as the warning message was from an automatic system which didn't accept replies;
- I found that in fact there is now no way of emailing PlusNet at all.  The only Help & Support options offered via the Plusnet member centre website are "Chat" or phone;
- but "Chat" was unavailable (!!);
- and the phone helpline offered an automated message that wait-times were over 30 minutes (!!).

I did however persist..... and wait.... and wait...and eventually I did speak to a human being.

That has resulted in a 'ticket' being raised which repeats (or relays) my request to have my own emails unarchived so that I can sort and delete them.  Whether it will explain why I did not get the earlier warning emails remains to be seen.  The help person claimed that their system showed I had been sent two previous warning emails about my Inbox on 1 and 8 March.  I have checked:  neither reached me, and neither was intercpted or blocked as spam.

I then thought I would seek information, advice and help from the Plusnet Community.  Ran into problems with that too - but that's a separate subject deserving of its own thread.

 on: January 03, 2018, 02:08:05 pm 
Started by Oldjim - Last post by spraxyt
We'll have to see. Santa will be here in another 11 months.  angel

 on: January 03, 2018, 11:53:43 am 
Started by Oldjim - Last post by Oldjim
I appreciate that but my question is whether it is worth PUG maintaining this feature given the fact that Plusnet seem to be ignoring it as a communication tool

 on: January 03, 2018, 10:47:53 am 
Started by Oldjim - Last post by spraxyt
Though updates on the portal are limited these days the feed would record any that are made.

 on: January 03, 2018, 09:31:16 am 
Started by Oldjim - Last post by Oldjim
Given the paucity of Service Status Announcements from Plusnet is there any reason why you should bother maintaining this

 on: April 02, 2017, 11:59:15 pm 
Started by LF - Last post by NB
I've left this a while partly to see if anything came in to me and partly because I don't check in on the forums here as often as I used to so only noticed this a couple of weeks ago.  I've had no spam to my usergroup specific e-mail address recently, but did get one a year ago.  I don't suppose either of you clicked the report a post button in the past did you?

If you report a post an e-mail goes out to the team and it contains a reply e-mail address for the person reporting the post.  So if any of the e-mail accounts belonging to those people who get notified was compromised then e-mail addresses could be harvested from them.  That could be either their pc or their e-mail provider that was compromised.

 on: March 23, 2017, 08:49:14 pm 
Started by LF - Last post by 4Candles

is anyone else seeing shiny new e-mail abuse ?

You are not alone mikeb.

I created an alias PN address purely for PUG in 2008. It has never been used to send, and has received nothing. Its format makes it virtually unguessable.

Since last Thursday 16th until today I've had six emails: three pharmacy spam, two 'Fedex' phishing, and one which seemed to have no purpose at all.

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