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 on: March 21, 2018, 10:49:40 pm 
Started by br1anstorm - Last post by br1anstorm
I have been a Plusnet subscriber for over a decade. Obviously I signed up as a subscriber in the usual way, and I log in regularly to the main Member Centre to check account details and usage.

I also registered on the official Community Forums website - using a different personal 'username' and password from my main Plusnet subscriber identity, and giving my alternative or backup contact email address which is not with Plusnet..

I have successfully signed in and posted on those official Community forums, although not for a year or more.  My older posts are however still there in the forums.

Just recently I had a problem over my Plusnet email account Inbox being full (I have posted separately about this:   my emails were archived and rendered inaccessible without much warning).  So I thought I would browse the official Community Forums to see whether others had had similar experiences.

I found that I could not sign in to the forums.  I know I entered the correct username.  I know I entered the correct password (I have a note of it).  But the Community Forums webpage would not log me in.

After several unsuccessful attempts I opted to take up the offer of help with a forgotten password.  The theory is that you put in the email address used when you originally registered, and Plusnet sends an email with a link that enables you to reset your password......

Well, that's the theory.  A popup appeared saying an email had been sent which would enable a password reset.

No email arrived.  I tried again - twice - to request a password reset.  Twice a popup advised that a 'reset' email had been sent.  Nothing.

The problem is not with my own email accounts.  When I registered on the Plusnet Community Forums site I deliberately chose a different username, and used my alternative, non-Plusnet email address which I know is functioning normally.   Just in case, I have also sought a password reset and provided my Plusnet email address.  Nothing there either (although my Plusnet inbox, with all the old messages archived, now has ample space and is working normally).

All of which seems to suggest that (a) there is a problem over signing in to the Community Forums, AND (b) a serious issue over the way Plusnet sends out their emails to the "alternative" contact email address.  The system ain't working as it should.  Can anyone offer any insight into this, or any advice?

 on: March 21, 2018, 10:25:39 pm 
Started by br1anstorm - Last post by br1anstorm
I was surprised to get an "auto email" from Plusnet on 15 March notifying me that my email Inbox was too full and that my emails had been archived, were inaccessible and would be deleted within 30 days unless I contacted Plusnet to request the emails to be "un-archived" so that I could sort through them.

What surprised me was that the email said that Plusnet had already sent me several previous such warnings.  I had received none.....

Since then almost all my attempts to resolve the situation have been frustrated or thwarted:

- I could not reply by email as the warning message was from an automatic system which didn't accept replies;
- I found that in fact there is now no way of emailing PlusNet at all.  The only Help & Support options offered via the Plusnet member centre website are "Chat" or phone;
- but "Chat" was unavailable (!!);
- and the phone helpline offered an automated message that wait-times were over 30 minutes (!!).

I did however persist..... and wait.... and wait...and eventually I did speak to a human being.

That has resulted in a 'ticket' being raised which repeats (or relays) my request to have my own emails unarchived so that I can sort and delete them.  Whether it will explain why I did not get the earlier warning emails remains to be seen.  The help person claimed that their system showed I had been sent two previous warning emails about my Inbox on 1 and 8 March.  I have checked:  neither reached me, and neither was intercpted or blocked as spam.

I then thought I would seek information, advice and help from the Plusnet Community.  Ran into problems with that too - but that's a separate subject deserving of its own thread.

 on: January 03, 2018, 02:08:05 pm 
Started by Oldjim - Last post by spraxyt
We'll have to see. Santa will be here in another 11 months.  angel

 on: January 03, 2018, 11:53:43 am 
Started by Oldjim - Last post by Oldjim
I appreciate that but my question is whether it is worth PUG maintaining this feature given the fact that Plusnet seem to be ignoring it as a communication tool

 on: January 03, 2018, 10:47:53 am 
Started by Oldjim - Last post by spraxyt
Though updates on the portal are limited these days the feed would record any that are made.

 on: January 03, 2018, 09:31:16 am 
Started by Oldjim - Last post by Oldjim
Given the paucity of Service Status Announcements from Plusnet is there any reason why you should bother maintaining this

 on: April 02, 2017, 11:59:15 pm 
Started by LF - Last post by NB
I've left this a while partly to see if anything came in to me and partly because I don't check in on the forums here as often as I used to so only noticed this a couple of weeks ago.  I've had no spam to my usergroup specific e-mail address recently, but did get one a year ago.  I don't suppose either of you clicked the report a post button in the past did you?

If you report a post an e-mail goes out to the team and it contains a reply e-mail address for the person reporting the post.  So if any of the e-mail accounts belonging to those people who get notified was compromised then e-mail addresses could be harvested from them.  That could be either their pc or their e-mail provider that was compromised.

 on: March 23, 2017, 08:49:14 pm 
Started by LF - Last post by 4Candles

is anyone else seeing shiny new e-mail abuse ?

You are not alone mikeb.

I created an alias PN address purely for PUG in 2008. It has never been used to send, and has received nothing. Its format makes it virtually unguessable.

Since last Thursday 16th until today I've had six emails: three pharmacy spam, two 'Fedex' phishing, and one which seemed to have no purpose at all.

 on: February 20, 2017, 11:25:49 am 
Started by LF - Last post by mikeb
Sorry for resurrecting Ye Olde Thread mostly just to add ...

[aol]Me too[/aol] Sad        and check out the         Tongue

but a specific e-mail address which is used SOLELY for this site/forum on a PN account that didn't even exist at the time of the primary PN e-mail hack has today received spam for the very first time.

The (now apparently compromised) PN A/C was set up some time after PN managed to release email details for all of my F9 and PN A/Cs to one or more 3rd parties in 2007.  As far as I'm concerned, this data can only have been obtained via PN/PUG because I just can't see how there can be any other plausible source. It quite simply doesn't exist anywhere else and hasn't seen any spam to date despite further alleged PN data breaches subsequent to the well known about event in 2007.

Although PN wrecked all of my long-standing A/Cs by releasing data and they continue to get regularly spammed to death, the spam received is still being fully monitored. I am well aware of the alleged breach in Nov 2014 as it was immediately obvious from my monitoring that additional specific data had been compromised despite all the PN denials various. However, this specific PUG e-mail address and/or this specific PN A/C wasn't affected then and hasn't been affected at any time to date either. It seems that this shiny new spam is not being seen on any other e-mail address on any other PN/F9 A/C whether previously compromised or otherwise ... just the one specific address on the one specific PN A/C that has only ever been used here.

Delayed reaction to one or more of the previous PN hacks or is anyone else seeing shiny new e-mail abuse ?

EDIT: More info and an example

pug@My_PN_Account2.plus.com didn't exist until December 2007 (A/C My_PN_Account2.plus.com was registered around June 2007) and the address was only really in occasional use during 2008 in any case. Primarily thread reply notifications early/mid 2008 plus just a few random PMs late 2008.  There have only ever been 132 PUG messages received with the very last genuine message being in January 2009.  

Now spam:

Received: from spooler by mail.My_PN_Account.plus.com (Mercury/32 v4.72); 20 Feb 2017 08:07:46 -0000
X-Envelope-To: mbtw2pn
Received: from POP3D by mail.My_PN_Account.plus.com with MercuryD (v4.72); 20 Feb 2017 08:07:39 -0000
Return-path: <mansour-amine.akbi@lapste.net>
Envelope-to: pug@My_PN_Account2.plus.com
Delivery-date: Mon, 20 Feb 2017 08:05:43 +0000
Received: from [] (helo=avasin06.plus.net)
 by inmx18.plus.net with esmtp (PlusNet MXCore v2.00) id 1cfiyd-000549-9d
 for pug@My_PN_Account2.plus.com; Mon, 20 Feb 2017 08:05:43 +0000
Received: from [] ([])
by avasin06.plus.net with Plusnet Cloudmark Gateway
id mw5f1u0084K1Gds01w5iAL; Mon, 20 Feb 2017 08:05:43 +0000
X-BV-Spam-Flag: Yes
X-IPAS: Level1
X-CM-Score: 100.00
X-CNFS-Analysis: v=2.2 cv=Bb2o6vl2 c=1 sm=1 tr=0
 p=RTk0eHZ2DrJlZPA3llzyDg==:17 p=a-0_99mXpksmAfr0s-EA:9 p=y3TWnlBEAAAA:8
 p=zLQcBLSSKIrqbsZe:21 a=RTk0eHZ2DrJlZPA3llzyDg==:117 a=r77TgQKjGQsHNAKrUKIA:9
 a=tfwewdB7HFUA:10 a=QPd-B6XI0CwA:10 a=_W_S_7VecoQA:10
Message-ID: <C6830F46E94ACAA0E569208F2CACC683@BXUPM24PY>
From: <mansour-amine.akbi@lapste.net>
To: <pug@My_PN_Account2.plus.com>
Date: 20 Feb 2017 15:22:25 +0300
MIME-Version: 1.0
Content-Type: multipart/alternative;
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Windows Live Mail 15.4.3508.1109
X-MimeOLE: Produced By Microsoft MimeOLE V15.4.3508.1109
X-pn-pstn: Spam 1
X-PN-Spam-Filtered: by PlusNet MXCore (v5.00)
Subject: From International Company
X-Agent-Received: from Mercury POP (PN/My_PN_Account2) (pop.My_PN_Account.plus.com); Mon, 20 Feb 2017 10:24:19 +0000
X-Agent-Junk-Probability: 0

Dear pug,

We are looking for employees working remotely.

My name is Mercedes, I am the personnel manager of a large International company.
Most of the work you can do from home, that is, at a distance.

Salary is $2100-$5600.

If you are interested in this offer, please visit
Our Site

d_healthHave a nice day!

The A/C has a catch-all mbox so it would be fairly obvious if this was a result of a dictionary attack or something similar. It isn't. There is absolutely no evidence of any other spam being received at any time.

 on: November 12, 2016, 07:19:37 pm 
Started by Seasidepeter - Last post by spraxyt
Yes, new customers are supplied with a Plusnet Hub 1 which provides an integrated VDSL modem and router. The Hub 1 is a re-badged BT Hub 5A with customised software.

To get one of these (as an existing customer) you would need to call support on 0800 432 0200 and ask. It would be necessary to pay 6.99 P&P and I expect a contract extension would be needed.

Alternatively if your phone is also with Plusnet you could give the Customer Options Team a call via the above number or 0800 013 2632 (select the thinking of leaving option) and see if they can offer you anything in return for an extended contract.

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