As mentioned in later posts in that thread a problem with reverse DNS lookups on the Plusnet DNS servers was probably causing this. That issue is now fixed and the checker is behaving again.

http://community.plus.net/forum/index.php/topic,115044.0.html

You need to open a Command Prompt - found under Accessories in the start menu - then type ipconfig /all in there

A few things worth checking:
Go into the network and sharing centre and see what it's connected to - is it the router, or has it managed to pick up some other rogue connection?
Fire up a command prompt and use ipconfig to see what settings the wireless is picking up; in particular the gateway and dns entries - the gateway should be your router's IP.
In the command prompt, try a tracert to a known good site (eg bbc.co.uk or Google) - if it times out part way, it may indicate the location of a problem.
What firewall software do you have on the laptop? Most should work fine with wifi but it's always a possibility some setting is blocking it.
Has your router any security facility turned on to limit connections to specific MAC addresses or similar - is the laptop being excluded due to something like that?

ipconfig doesn't work as when I click on the link, the window pops up and disappears immediately.
Windows Firewall is not an issue as I turned it off and the issue is still there.
I have done nothing to the router apart from installing it.

Hi pommiecouple,

Sorry to hear of the above. If you could paste a ticket number into this thread I'll be able to find your account for you and look into this - we'd like to get it sorted for you and find out why things have happened like this in order to improve.

Hi

I have been with plusnet for 4 years and before my 18 month contract i was on a rolling monthly system.Worked great until i decided that the 0.3 MB download speed on my standard broadband was driving me crazy and agreed to a 18 moth contract for fibre optic .MISTAKE.

The fibre is ace and has changed my world but the CS has disappeared and being replaced with generic emails and lack of action ,it started when I requested a change to unlimited intenet and daytime calls ,simple request ,NO this ended up with my discount being stripped and no upgrade for three month which in the meantime as I expected my daytime calls to be covered I have been charged over £40 for plus the discount removal.
I explained this and all I get there is no record ,no record ,if that the case why was my discount removed in Feb 2013 ?
All I wanted was a unlimited service with my agreed discount of £8.24 and all I get is "no record" except when they eventually upgrade my internet only (no call plan) they started a new contract <i didn't want a new contract .

I have now requested a cancellation ,but there calculation is from April ,not Oct 2012 - why is it so hard to get a simple action ?

All I get is system says this ,cant do that as its the system ,Im a system engineer and all the data is managed by HUMANS as it should be ,and cant be change as easy as typing this .

Please just help instead of quoting

I use a wired connection to the router.

How do you connect to the router, wired or wireless?

The problems are causing both general Internet and VPN access to become unavailable. During some periods of traffic loss I can't get to any websites and/or connections just 'hang'. I've 2 PCs attached to the router, 1 connected via a VPN to my company's network and the other just for plain web access - both PCs exhibit this issue.

Not sure how you can say it shows very little loss as sometimes even a 'simple' ping is failing and, whilst it may be low priority, we are only talking about a few bytes of data...

The fault has been reported but I cannot raise directly as the account is owned and managed by the Company and not myself. As far as I know, it has been raised as a broadband issue every time.

I'm not clear exactly what your intermittent problems are from the description you give?  The PinG / Pathping details show very little apart from the occasional loss of low priority Ping traffic.

You say you have reported via your Corporate Helpdesk, but have you raised the problems directly with Plusnet via a fault report?

Unless of course the account is owned and managed by the Corporate and not yourself.  Even so I'd suggest raising it as Broadband problem and not as BT line problem.

Can you describe the problems you are seeing please

Maurice