Plusnet Usergroup

All Users - The Open Forum => Plusnet Customer Service Issues => Topic started by: telfire on May 31, 2014, 06:23:29 pm



Title: Unsolicited calls
Post by: telfire on May 31, 2014, 06:23:29 pm
Since changing my broadband and phone to Plus Net I have been plagued with unsolicited calls.  The callers know my full name and ask for me personally.  I have been registered with the TPS for over 10 years and didn't have this problem when my phone was with BT.  Have Plus Net sold my details on the open market?


Title: Re: Unsolicited calls
Post by: NB on May 31, 2014, 08:58:13 pm
Were you ex directory with BT?


Title: Re: Unsolicited calls
Post by: nadger on June 01, 2014, 09:14:30 am
Have Plus Net sold my details on the open market?
Most unlikely - moved our line from BT to Plusnet 7 years ago and not had any similar problems.


Title: Re: Unsolicited calls
Post by: telfire on June 01, 2014, 11:13:53 am
Were you ex directory with BT?
Have always been ex-directory.  Just seems strange with a dozen or so unsolicited calls in the last month but none in the previous 15 years.


Title: Re: Unsolicited calls
Post by: NB on June 02, 2014, 12:16:49 am
Have you checked you are still ex directory?  It's possible that you've been added to the phone directory when you changed supplier.


Title: Re: Unsolicited calls
Post by: chrispurvey on June 02, 2014, 09:17:17 am
Hi Telfire,

We definitely don't pass your details on at all. I've checked your line and it is set to ex-directory.

Have you asked any of the callers where they have obtained your number from?


Title: Re: Unsolicited calls
Post by: telfire on June 05, 2014, 08:19:43 pm
Hi Telfire,

We definitely don't pass your details on at all. I've checked your line and it is set to ex-directory.

Have you asked any of the callers where they have obtained your number from?
Yes but as usual they evade the question and I hang up on them.  Thanks for your re-assurance obviously just been unlucky with current batch of cold callers targeting me.