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All Users - The Open Forum => Plusnet Customer Service Issues => Topic started by: Penny on February 27, 2007, 08:06:32 am



Title: Webstats late?
Post by: Penny on February 27, 2007, 08:06:32 am
Today's webstats haven't appeared - anyone else seeing this?

Webstats yesterday (26/02) came in at 05:08 GMT - they usually appear at around that time so just flagging this up early so it doesn't get missed, if it's more widespread.

Did look on service status but couldn't find anything.

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on February 27, 2007, 09:25:59 am
Penny. I just put in a ticket. Please do as well. They are over four hours late.


Title: Re: Webstats late?
Post by: Penny on February 27, 2007, 09:50:32 am
Penny. I just put in a ticket. Please do as well. They are over four hours late.

Cheers Douglas - done :)

Actually I've added to the existing ticket [ID: 21008012] (which would otherwise have lapsed) which started re the non-appearance of Webstats on 4th Jan.

I'd asked about the visits/sites ratio being skewed, and fewer pages than actually recorded, and Ben Brown was kind enough to investigate what was causing the problem (I'll quote part of his reply below given that this issue was discussed at length in long-gone previous threads here):

Quote
It seems that cron had stopped running on one of the homepages servers, so it hadn't copied it's log files across. I have now restarted this and am looking at setting this up in Nagios so we are alerted if this happens again.

So all to the good, and I have to say that Webstats in recent days (the last week or so) had looked much healthier with a good sites/visits ratio even if pages recorded were still some way below the on-site counters here.

The non-appearance of Webstats so far today is a bit worrying, particularly as things had looked to be improving, but hopefully someone from PN will see this thread and start the Webstats run manually, if that hasn't happened already.

Regards,

Penny.


Title: Re: Webstats late?
Post by: JBailey on February 27, 2007, 10:25:18 am
Hi Guys,

I've raised a P2 on Webstats this morning.


Title: Re: Webstats late?
Post by: Penny on February 27, 2007, 11:17:20 am
Hi Guys,
I've raised a P2 on Webstats this morning.

Thank you James :)

Just out of interest, do P2's (and P1's, come to that) automatically flag up somewhere in Service Status, so that other customers know a ticket on the related subject does not need to be raised?

Regards,

Penny.


Title: Re: Webstats late?
Post by: bpullen on February 27, 2007, 11:32:22 am
Penny, I'll put a Service Status out once I get out of the meeting I'm in.

Rgds,


Title: Re: Webstats late?
Post by: bpullen on February 27, 2007, 12:03:38 pm
Service Status now out. Should have the stats back in around 8 hours. Looks like it could be the aftermath of one of the frontpage servers dying a couple of nights ago.

Have asked again about improving monitoring as you guys always pick this one up before we do  :wink:

Kind Rgds,


Title: Re: Webstats late?
Post by: Penny on February 27, 2007, 03:41:23 pm
Penny, I'll put a Service Status out once I get out of the meeting I'm in.

Wasn't hassling you :)  just struck me that if something/anything became allocated a P1 or P2 there might be some way of auto-ensuring it became visible on Service Status.

Service Status now out. Should have the stats back in around 8 hours. Looks like it could be the aftermath of one of the frontpage servers dying a couple of nights ago.
Have asked again about improving monitoring as you guys always pick this one up before we do  :wink:

8 hours sounds good, thanks Bob.

Re the monitoring factor, might be a whole lot easier to identify Webstats issues if it had its own "box" or specific mention in (a) service status (b) the help assistant. 
With the latter, "Webspace" on the front page separates off into * Webspace * CGI * MySQL * Frontpage. Clicking a second time on "Webspace" gets you * Webspace FAQ * Webspace and FTP Settings * Restore My Webspace * Customer Discussion Forums * Enable Raw Web Logs * Report a problem with our web servers.

As far as my limited understanding goes, you can FTP into CGI as well as the homepages server.  So (from my perspective, anyway) it would be clearer if Webspace (the first one) on the Help Assistant, separated out into * Webspace * FTP * CGI * MySQL * Webstats  [however things get further subdivided after that].

Would be good if (a) the Technical Support area on the Help Assistant matched up with the Service Status categories (b) if all/most of the webspace-related stuff has to be lumped into one, then the first column of service status could be made considerably wider to accommodate specific mention of Webstats somewhere.  Just changed the display to 800x600 and there's still a huge blank margin on the right.

Would just like to see the range of categories for (a) raising a ticket (b) finding information on ongoing issues, more clearly identified, if that's possible.

If customers had a more direct way of reporting a Webstats problem, which might flag relevant tickets directly as Webstats at your end, it might save you guys needing to do additional monitoring (not that I'd wish to dissuade you from that :) ).

Regards,

Penny.


Title: Re: Webstats late?
Post by: bpullen on February 27, 2007, 05:02:20 pm
Penny,

IMO the revamping of the Service Status tool (categories included) is long overdue. It causes me no end of grief (and unnecessary work come to think of it) :(

Anyway, you're stats should be back now so if you and Doug are happy then I'll clear the current Status announcement?

Kind Rgds,


Title: Re: Webstats late?
Post by: Penny on February 27, 2007, 05:15:19 pm
Anyway, you're stats should be back now so if you and Doug are happy then I'll clear the current Status announcement?
Kind Rgds,

Yes, they're back, and thank you :)  had noticed the new stats a few minutes back but at that point was in the midst of something else.  So yes, fine from here on zapping Service Status.

Penny,
IMO the revamping of the Service Status tool (categories included) is long overdue. It causes me no end of grief (and unnecessary work come to think of it) :(

Glad it's not just me that finds it non-logical, then :)  I just struggle with the presently-defined pathways and the seeming lack of overall cohesion.

Perhaps when someone finally has the time to reinstate "Tickets" they could look at overhauling (and integrating) the category structure for both tickets and service status?

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on March 25, 2007, 08:51:00 am
Portal webstats havent arrived yet. If it has fallen over it will have to be restarted fairly soon. Must be BST.


Title: Re: Webstats late?
Post by: Penny on March 25, 2007, 10:12:18 am
Portal webstats havent arrived yet. If it has fallen over it will have to be restarted fairly soon. Must be BST.

No webstats here either.  You might be right about the BST factor, Douglas :/

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on March 25, 2007, 10:24:15 am
I have just put in a ticket. Five hours wait time. I suggest you do the same to back me up so they can be saved.


Title: Re: Webstats late?
Post by: Penny on March 25, 2007, 10:30:42 am
I have just put in a ticket. Five hours wait time. I suggest you do the same to back me up so they can be saved.

Had just done that :)  Ticket No. 21590830.
Quote
Morning Support,
No Webstats today - not just here as dgdclynx has also flagged this up in PUG.
Possibly/probably related to the GMT/BST changeover which has caused problems in the past.
Any chance of someone starting the Webstats run manually?
Thanks, Penny.

I hope they can indeed be saved. Had thought Webstats was pretty much fixed, lately.


Title: Re: Webstats late?
Post by: jelv1 on March 25, 2007, 11:09:36 am
The webstats go wrong nearly every time the clocks change. Given that the internet is international it defeats me why the clock change should be taken in to account. They should just run on Universal (GMT) permanently which would take the clock change out of the equation.


Title: Re: Webstats late?
Post by: Penny on March 25, 2007, 11:47:19 am
They should just run on Universal (GMT) permanently which would take the clock change out of the equation.

Yes, I'd agree with that, wholeheartedly.  It would also take the "missing hour" (ie incomplete figures) out of the equation for six months of the year, meaning that the previous day's stats would be correct when they first appear, rather than having to wait an extra 24 hours for the last hour to be added in.

The only problem I can foresee, is that the "BST" figures are (currently, in the way the set-up has been done) the full-day ones, whereas the GMT stats always have only 23 hours showing for the latest stats-day.  Whether this could be "fixed" easily is something I have no knowledge of.

Regards,

Penny.


Title: Re: Webstats late?
Post by: dtomlinson on March 25, 2007, 09:47:03 pm
Stats should all be available, don't know if it was the BST change, but would be very likely if it was. But sure if we can change it to permanent GMT but will ask.


Title: Re: Webstats late?
Post by: Penny on March 25, 2007, 10:44:37 pm
Stats should all be available, don't know if it was the BST change, but would be very likely if it was. But sure if we can change it to permanent GMT but will ask.

Yes, stats there, thank you Dave.  Realistically, provided whatever caused the "blip" has been dealt with, the stats should be accurate (all 24 hours) on BST till October.  If perhaps the work could be scheduled in some time over that period to switch to permanent-GMT with all 24 hours visible next day, that would allow six months for manoeuvre at your end as well as avoiding potential future upsets every April + October.

Regards,

Penny.


Title: Re: Webstats late?
Post by: jelv1 on March 25, 2007, 11:00:56 pm
Come on Penny you should know better than that, it's a very long standing Plusnet tradition that the webstats go wrong every clock change. I made the suggestion of permanent GMT more in hope than expectation!


Title: Re: Webstats late?
Post by: Penny on March 25, 2007, 11:31:32 pm
Come on Penny you should know better than that ...

LOL

Worth an ask though.  You never know ....


Title: Re: Webstats late?
Post by: dtomlinson on March 26, 2007, 12:00:44 am
Will ask the question and see what I can find out.


Title: Re: Webstats late?
Post by: dgdclynx on April 20, 2007, 07:47:22 am
They arent here at 0745. Most unusual. Nowadays mine are generated around 0500. Anybody else? A ticket will need to be raised circa 0900.


Title: Re: Webstats late?
Post by: Penny on April 20, 2007, 08:16:56 am
They arent here at 0745. Most unusual. Nowadays mine are generated around 0500. Anybody else? A ticket will need to be raised circa 0900.

Not here either, Douglas, and nothing on Service Status.  Ticket raised (21742718) with a request for someone to start the run manually, so the stats don't get lost.

Regards,

Penny.




Title: Re: Webstats late?
Post by: Penny on April 20, 2007, 08:18:18 am
Will ask the question and see what I can find out.

Any news on this one, Dave?

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on April 20, 2007, 10:19:41 am
Penny. I have been away doing things. I will go raise a ticket to support you. They havent arrived yet.


Title: Re: Webstats late?
Post by: mikeb on April 20, 2007, 11:12:17 am
Same problem here but I posted something in Tech Issues before reading this.  Ooops, sorry  :oops:  As there is no comment so far from the PN guys I guess it's ticket time.


Title: Re: Webstats late?
Post by: bpullen on April 20, 2007, 11:42:26 am
I'm onto this now.


Title: Re: Webstats late?
Post by: bpullen on April 20, 2007, 12:15:45 pm
Copying across and re-running the scripts. Should take about 5 hours or so.


Title: Re: Webstats late?
Post by: MauriceB on April 20, 2007, 01:02:06 pm
Bob,

Going back through this thread (and memory of past posts) this problem seems to be occurring once a month. PUGIT Issue 284 was raised to highlight the issue and suggests a bit of automation into this process. Any chance of 'bumping' the priority on this?


Title: Re: Webstats late?
Post by: Penny on April 20, 2007, 01:57:31 pm
Copying across and re-running the scripts. Should take about 5 hours or so.

Thanks Bob :)

Going back through this thread (and memory of past posts) this problem seems to be occurring once a month. PUGIT Issue 284 was raised to highlight the issue and suggests a bit of automation into this process. Any chance of 'bumping' the priority on this?

Good to see the PUGIT updates entered so promptly, Maurice :)  It occurs to me to wonder if a couple of other (related) factors could also be added into PUGIT - firstly the request for PN to look at making the stats in GMT all-year-round, if the missing-hour factor can be sorted out (eg as per post here (http://usergroup.plus.net/forum/index.php/topic,4424.msg59004.html#msg59004)), to avoid the stats falling over at clock changes in April and October; secondly, with reference to the fact that the stats are not consistent in terms of quality (they're incomplete more often than not) there was a comment from Ben on a ticket recently:
Quote
It seems that cron had stopped running on one of the homepages servers, so it hadn't copied it's log files across. I have now restarted this and am looking at setting this up in Nagios so we are alerted if this happens again.


As a totally irrelevant aside, I might comment here that I just had to open-to-view (and then close) around 40 ticket numbers to locate that quote (from January 07).  Everything seems to rank as a "question" be it a mail-redirect or something more substantial.  Is there no way of incorporating a "subject" factor into a ticket set-up, for the customer to allocate, which would then display on a list of closed tickets?  Always assuming someone gets round to changing the name to tickets at all, that is  :roll:  just looked back and this was agreed as long ago as some time before September 2006 - PUG article here (http://usergroup.plus.net/news_060901_returnofthephone.php).

Sorry to include a number of issues together, just short on time as usual :/

Regards,

Penny.


Title: Re: Webstats late?
Post by: bpullen on April 20, 2007, 02:04:57 pm
Hi,

Homepages 6 was down overnight so I'm pointing the finger at that for the time being. I have made a note that I need to chase up the lack of monitoring for problems like this and I'll query the time zone thing too.

Thanks as always for swiftly bringing this to our attention.


Title: Re: Webstats late?
Post by: bpullen on April 20, 2007, 05:32:30 pm
The culprit was CCGI02 and all stats should now have arrived.


Title: Re: Webstats late?
Post by: Penny on April 20, 2007, 07:52:52 pm
Homepages 6 was down overnight so I'm pointing the finger at that for the time being.
The culprit was CCGI02 and all stats should now have arrived.

Stats in, thank you Bob, but could you clarify the relevance of the CCGI02 bit?  As far as I understand there are six servers that feed the stats, but (a) what is CCGI02 and (b) how does that affect the feeds?  Also (being particularly dense here, probably) why/how would that stop the Webstats run from taking place?

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on April 22, 2007, 08:43:17 am
Webstats havent turned up again. I am off to raise a ticket. Please raise a ticket as well if it is affecting you to get them manually started.



Title: Re: Webstats late?
Post by: dgdclynx on April 22, 2007, 10:01:20 am
CSC just gave the dumbest reply. They have 'reconfigured' my website which should 'fix' it. I have howled but it looks like today's webstats will be lost. Bloody CSC.
 


Title: Re: Webstats late?
Post by: Penny on April 22, 2007, 10:25:13 am
CSC just gave the dumbest reply. They have 'reconfigured' my website which should 'fix' it. I have howled but it looks like today's webstats will be lost. Bloody CSC.

 :-o

Lost for words.  Does/n't unconfiguring then reconfiguring for Webstats mean that all previous records get removed?  Hopefully not - perhaps Support have a way to reconfigure without unconfiguring first. Just checked back on the Webstats configure/unconfigure page on the portal and it says:
Quote
You can turn off your Webstats at any time by clicking the button again and changing the state back to "unconfigured". Webstats data will no longer be generated for your site and daily log files will not be added to your webspace.

However the cgi configure/unconfigure option says:
Quote
You can turn off your CGI / Shell Server account at any time by clicking the button again and changing the state back to "unconfigured". You will of course lose all of your data and scripts if this is done.

I trust whatever's been done isn't likely to have wiped all your Webstats data, Douglas.  Could you maybe check the Webstats history and logs are all still there, at least?

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on April 22, 2007, 10:55:17 am
CSC blew my fuse. Here is their reply to my original ticket...

 Dear Mr Clark,
Thank you for you question.  I have configured and refreshed your webstats component and this should resolve your issue.

Please check the Webstats support section for help and information about the Webstats facility. Visit http://www.[VISP]/support/webspace/tips_and_info/webstats_faq.shtml

......

Penny: I think my existing webstats are safe but I will go and check. I print off a copy every month.


Title: Re: Webstats late?
Post by: dgdclynx on April 22, 2007, 10:58:46 am
My only missing Webstats are todays. Is anybody else missing them? You didnt say Penny.


Title: Re: Webstats late?
Post by: Penny on April 22, 2007, 11:04:58 am
My only missing Webstats are todays.

Phew :D  Assume that means Support just have some means of "refreshing" without any data getting lost, then.  Might mean your today's stats for 21/04 will not be lost either, Douglas, whenever they're eventually generated.

Is anybody else missing them? You didnt say Penny.

Yes, they're not here either (yet).  In view of your experiences though I might wait to see if Support pick up the issue from here, rather than raising a ticket  :roll:

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on April 22, 2007, 12:04:17 pm
Penny. CSC clearly havent picked this up presumably because nobody else put in a ticket so I guess that today's webstats are lost for everybody now. A pity the CSC agent was so ignorant and didnt understand what I was talking about. So much for Carol's 'improvements'.


Title: Re: Webstats late?
Post by: Penny on April 22, 2007, 12:22:44 pm
Penny. CSC clearly havent picked this up presumably because nobody else put in a ticket so I guess that today's webstats are lost for everybody now. A pity the CSC agent was so ignorant and didnt understand what I was talking about. So much for Carol's 'improvements'.

Well I figured that to progress this, without raising a ticket, I'd phone Support and explain the nature of the problem (with a request to not touch the configuration of the stats).

Having gone through the endless "choose from the following" options on the support phoneline, I finally reached (wording not exact but this is approximately what was said by the automated lady):

Quote
'faults regarding webspace ... should be reported on the portal.  Please check there for further assistance or press 9 to return to the main menu.'

Seemingly a return to 'the endless loop'.  I thought this had been disposed of, and that all calls would actually (eventually) be answered?

Or maybe such messages play only on Saturdays and/or Sundays.  Is F9/PN still actually offering full 24-hour 7-days-a-week support?


Title: Re: Webstats late?
Post by: dgdclynx on April 22, 2007, 12:38:07 pm
Penny. If nobody else has raised a ticket and mine has been ignored nothing is going to be done. You must raise a ticket. I am off to the pub for a few hours but now I never expect to see today's Webstats.


Title: Re: Webstats late?
Post by: Penny on April 22, 2007, 12:42:33 pm
Penny. If nobody else has raised a ticket and mine has been ignored nothing is going to be done. You must raise a ticket. I am off to the pub for a few hours but now I never expect to see today's Webstats.

Still wary of the ticket route, all things considered :/  however just saw a name-in-blue on the Community forum and have PM'd to request the Webstats issue be flagged up.

Fingers crossed.


Title: Re: Webstats late?
Post by: dgdclynx on April 22, 2007, 12:44:17 pm
My ticket number is 21752425 if you want to quote it.


Title: Re: Webstats late?
Post by: Penny on April 22, 2007, 12:46:41 pm
My ticket number is 21752425 if you want to quote it.

Thanks Douglas.  Don't know though, if there would be anyone working today who is actually authorised to restart the Webstats run manually.


Title: Re: Webstats late?
Post by: chrisparr on April 22, 2007, 12:49:05 pm
I'll try to get this looked at asap for you. I've passed one ticket on to networks and asked them to see why it has happened 2 times in 3 days.


Title: Re: Webstats late?
Post by: Penny on April 22, 2007, 12:50:25 pm
I'll try to get this looked at asap for you. I've passed one ticket on to networks and asked them to see why it has happened 2 times in 3 days.

*thank* you Chris.  Your help is much appreciated - the stats need to be run manually before midnight today or else the figures for 21st April will be lost permanently.

Regards,

Penny.


Title: Re: Webstats late?
Post by: dontflag on April 22, 2007, 01:05:47 pm
My webstats are also missing (the most recent log is the one generated yesterday containing data up to and including the 20th).

I had not closed my ticket for the problem with the webstats on 20th so I added an update to it.


Title: Re: Webstats late?
Post by: ccotterill on April 22, 2007, 01:42:31 pm
Were chasing this with the networks guys as the moment to make sure that the stats don't get lost. We'll keep you posted..


Title: Re: Webstats late?
Post by: bpullen on April 22, 2007, 02:13:42 pm
Hi guys,

Just spoke to Chris and Patryk will be copying the logs across and running the scripts again shortly. Service Status should be out in a short while and we'll have a quiet word with the CSC operatives who answered your tickets ;)


Title: Re: Webstats late?
Post by: dgdclynx on April 22, 2007, 02:56:07 pm
Many thanks Bob and Chris.


Title: Re: Webstats late?
Post by: ccotterill on April 22, 2007, 03:01:37 pm
The problem should be fixed now guys and the stats are now being generated. One of the servers failed to propagate the log files but this has now been resolved.


Title: Re: Webstats late?
Post by: Penny on April 22, 2007, 04:11:09 pm
The problem should be fixed now guys and the stats are now being generated. One of the servers failed to propagate the log files but this has now been resolved.

Thanks guys for everyone's prompt action on this.

It occurs to me to wonder if it would be possible for us to be allocated a "direct (e-mail?) address" to flag this up to Networks, whenever Webstats fail to generate? Not to entirely replace use of tickets, or posts in PUG, but given that a non-run *always* requires a manual run the same day, might speed up the process a little if the info could be directly flagged up actually within Networks.

Non-runs almost always get noted within PUG fairly early in the day, and it might save work for everyone if we could let Networks know at the same time.

Just an idea :)

Penny.


Title: Re: Webstats late?
Post by: MauriceB on April 22, 2007, 04:22:58 pm

It occurs to me to wonder if it would be possible for us to be allocated a "direct (e-mail?) address" to flag this up to Networks, whenever Webstats fail to generate? Not to entirely replace use of tickets, or posts in PUG, but given that a non-run *always* requires a manual run the same day, might speed up the process a little if the info could be directly flagged up actually within Networks.

Non-runs almost always get noted within PUG fairly early in the day, and it might save work for everyone if we could let Networks know at the same time.

Better still would be an enhancement of the internal service monitoring package to Flag the problem directly to networks and an 'opt in' email service to send an e-mail to affected users?

M


Title: Re: Webstats late?
Post by: chrisparr on April 22, 2007, 04:29:10 pm

Better still would be an enhancement of the internal service monitoring package to Flag the problem directly to networks and an 'opt in' email service to send an e-mail to affected users?

M

This has been raised internally by Bob to get some better monitoring of the webstats


Title: Re: Webstats late?
Post by: Penny on April 22, 2007, 06:36:03 pm
The problem should be fixed now guys and the stats are now being generated.

Received here 18.09, thanks :)  did you get yours okay, Douglas (and dontflag?)

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on April 22, 2007, 10:44:22 pm
Arrived 1752. Thanks.


Title: Re: Webstats late?
Post by: dontflag on April 22, 2007, 11:09:16 pm
My log file was timestamped 18:26


Title: Re: Webstats late?
Post by: Penny on April 22, 2007, 11:25:36 pm
Arrived 1752. Thanks.
My log file was timestamped 18:26

Pretty good outcome, then, all things considered :)  assuming everyone else got theirs also.

Maybe whatever has been causing the Webstats non-runs will be identified soon-ish and fixed.  I trust so, anyway - likely to be busy elsewhere much of the next five weeks, so would appreciate it if you could keep an eye on Webstats whilst I'm not about much, Douglas.

Regards,

Penny.


Title: Re: Webstats late?
Post by: Penny on April 24, 2007, 07:47:30 am
...

has anyone here seen any Webstats this morning?


Title: Re: Webstats late?
Post by: dgdclynx on April 24, 2007, 07:52:23 am
Looks like they are not arriving. Give it another hour then start howling by raising tickets.


Title: Re: Webstats late?
Post by: Penny on April 24, 2007, 08:02:45 am
Looks like they are not arriving. Give it another hour then start howling by raising tickets.

:)  no time, heavy schedule today.  Webstats are usually in by 5am so I figure they're more than likely not en route.

Ticket 21742718 (still open from the original batch on 20th April) updated.  For reference there was a support note - ++Internal++ID 42166 - used last time on the ticket, so added here for whatever it's worth.

Webstats seem to have been pretty stuffed since the last clock change, don't they  :roll:


Title: Re: Webstats late?
Post by: mbeckett on April 24, 2007, 08:21:29 am
Hi guys,

I'm sorting this now. Will keep you posted.


Title: Re: Webstats late?
Post by: Penny on April 24, 2007, 08:23:47 am
Hi guys,
I'm sorting this now. Will keep you posted.

Thanks Mand.


Title: Re: Webstats late?
Post by: MauriceB on April 24, 2007, 12:39:17 pm
PUGIT Issue 284 updated and category changed from 'Idea' to business 'Risk'

PUGIT Issue 284 currently has two threads - Mea culpa :oops: - so I propose to split them into two separately progressable issues


Title: Re: Webstats late?
Post by: wildmind on April 24, 2007, 01:14:45 pm
Wouldn't describe late/missing webstats as a business risk for PlusNet???

I always thought that category was for urgent matters that did pose an immediate business risk to PN themselves?


Title: Re: Webstats late?
Post by: Penny on April 24, 2007, 01:29:12 pm
Wouldn't describe late/missing webstats as a business risk for PlusNet???

ROFL

Do tend to think "Annoyance" might be a better category, much as the brief escalation of significance was appreciated :)

Webstats probs do cause a fair amount of time and aggravation but probably not *quite* enough to make people leave.  Would be good to see them working like they used to, though :/



Title: Re: Webstats late?
Post by: MauriceB on April 24, 2007, 01:33:42 pm
Wouldn't describe late/missing webstats as a business risk for PlusNet???

I always thought that category was for urgent matters that did pose an immediate business risk to PN themselves?

I see 'Risk' as not neccessarily being short term and urgent?  In this case PlusNet is gradually moving back to being perceived as a steady and reliable ISP.  Several of the services being perceived as sub-optimal pose a risk to the planned business growth. 

IMHO the issue has moved on from being just an 'Idea' , so what category should it be?

M


Title: Re: Webstats late?
Post by: jelv1 on April 24, 2007, 02:53:47 pm
Several years of recurring problems on what should by now be a totally reliable part of the service does not reflect well.


Title: Re: Webstats late?
Post by: bpullen on April 24, 2007, 05:36:16 pm
Do people have their stats for yesterday now?


Title: Re: Webstats late?
Post by: dgdclynx on April 24, 2007, 06:23:26 pm
Mine have arrived. Thanks Bob.


Title: Re: Webstats late?
Post by: ianwild on April 24, 2007, 07:40:13 pm
I believe the current recurring issue with webstats is a risk personally, and I'll made sure this has a high profile internally until we are all confortable that the correct monitoring is in place and the platform is rreliable generally.

Ian


Title: Re: Webstats late?
Post by: Penny on April 24, 2007, 07:46:50 pm
Do people have their stats for yesterday now?

Yes they're here thanks Bob :)  only just got back and seen your post.

I'm somewhat hesitant to mention the stats are approx 20% less than site page views recorded locally, yesterday :/  I know there's an ongoing issue with not all the feeds working at any given time.  [I am however very grateful that the stats have been generated, because an incomplete set of stats is infinitely better than no stats at all.]

I picture the Webstats coordinating bit sort of like a distributor cap with plug leads going off to the six homepages servers, and sometimes the leads fall out, so not all the info gets to the central bit.  What I don't know (quite) though is (a) why the leads fall out (or whatever the technological equivalent of that is) and (b) why sometimes the Webstats run doesn't start, in the early hours, as it should.  Is it that a particular server plug lead (whichever one) prompts the stats generation, so if that one happens to be disconnected, no Webstats are generated?

Can't remember how far back, maybe a year ago, probably more, we had about 18 months prior to that of almost faultless webstats.  Could somebody (attempt to) make me understand what's changed, and why it's such a lot of work for Networks (or whoever) to keep Webstats running smoothly and automatically from all the homepage server feeds?

I know when I've asked questions like this before, there have been replies about "platforms" or some such (largely incomprehensible tbh, hence the distributor cap analogy to give you some clue how I would picture how things work). 

Webalizer is (from my perspective) a really good program :)  really don't want to lose that, but I just have no grasp of what makes it so difficult to keep it on track when it used to work (almost) flawlessly.

Regards,

Penny.

[size=0]Just seen Ian's post - thank you Ian :)  wasn't expecting Webstats to get such a high profile and it would be good to have it all running like it used to.  I'd still appreciate some sort of explanation of what's causing the current problems, though, if someone could be patient enough to spell it out :/[/size]


Title: Re: Webstats late?
Post by: kitz on April 25, 2007, 12:40:52 pm
Webalizer stats are based on raw data from the servers.  IMHO I dont think the problem is with webalizer - more to do with the raw data that is input (or rather output).

I moved my domain out a few months back and immediately saw an increase in my stats and a more obvious daily trend.
I think you and me have mentioned several times in the past that not all the servers seemed to be generating data correctly and often fell short.
I could sometimes see missing periods of times in the raw logs when data wasnt being recorded.

IMHO when they fix this problem there may be a couple of sites that suddenly are pretty near (or go over) the PN limits.



Title: Re: Webstats late?
Post by: Penny on April 25, 2007, 01:42:19 pm
Webalizer stats are based on raw data from the servers.  IMHO I dont think the problem is with webalizer - more to do with the raw data that is input (or rather output).

I moved my domain out a few months back and immediately saw an increase in my stats and a more obvious daily trend.
I think you and me have mentioned several times in the past that not all the servers seemed to be generating data correctly and often fell short.

Sorry to hear you've moved your domain away :(  though ISTR you had a few problems with the CGI factor.  I don't use any "dynamic" pages for the site itself here so that didn't affect the site I build, in the same way.

And yes, there were not-a-few mentions of Webstats in my PUG days :)

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on April 27, 2007, 07:53:21 am
Webstats havent arrived again. This is getting ridiculous.


Title: Re: Webstats late?
Post by: dgdclynx on April 27, 2007, 08:27:17 am
Webstats havent arrived again. This is getting ridiculous.


I will be away for an hour or so. If PN havent picked this up by then I will raise a ticket. Not just now cos CSC wont believe me.


Title: Re: Webstats late?
Post by: jelv1 on April 27, 2007, 08:33:04 am

Webstats havent arrived again. This is getting ridiculous.


Wrong tense surely!


Title: Re: Webstats late?
Post by: bpullen on April 27, 2007, 10:13:06 am
*Tears hair out* :x

On to this now guys.


Title: Re: Webstats late?
Post by: dgdclynx on April 27, 2007, 10:16:46 am
Thanks Bob. I was just on my way to raise a ticket.


Title: Re: Webstats late?
Post by: dontflag on April 27, 2007, 10:17:37 am
I was about to close my "webstats" ticket this morning but then I found that the webstats had once again failed to appear. There was nothing about this latest failure on the Service Status page when I last checked.

Wonder what the excuse will be this time?


Title: Re: Webstats late?
Post by: James on April 27, 2007, 11:42:50 am
How can problems keep cropping up with this?

Is it always the same reason for the failure?

Is it *really* so complicated that an effective stable resolution cannot be found?


Title: Re: Webstats late?
Post by: bpullen on April 27, 2007, 04:55:34 pm
Of the 4 problems over the last three days there have been 3 different causes:-

1. CCGI02 was dead so didn't push logs to the webstats servers
2. CCGI02 was live put failed to push logs to the webstats servers
3. CCGI02 was live, successfully pushed logs to the webstats servers but an unstable mount on webstats03 caused the process to hang.

We need to look into potential longer term solutions but a complete overhaul of the platform is unlikely as there are more pressing areas of the platform that require stabilisation first.



Title: Re: Webstats late?
Post by: scarymonkey on April 27, 2007, 05:15:08 pm
3 different causes but 1 common denominator....CCGI02. This is where I would start looking as it appears something is wrong there.


Title: Re: Webstats late?
Post by: MauriceB on April 27, 2007, 05:32:41 pm
And at first glance, all monitorable events? 


Title: Re: Webstats late?
Post by: kitz on April 27, 2007, 06:28:38 pm
:rolls eyes:

It was ccgi02 causing site slowness problems on the ccgi platform since last year.
If I hit any other server it was ok.. but ccgi02 was a nightmare.


Title: Re: Webstats late?
Post by: biondani on April 27, 2007, 06:29:40 pm
ccgi02 is owned by Satan.

Ian


Title: Re: Webstats late?
Post by: NB on April 27, 2007, 08:17:27 pm
I think Bob would feel better if he borrowed Mand's "educator" and performed some percussive maintenance on ccgi02. :-D


Title: Re: Webstats late?
Post by: mikeb on April 27, 2007, 11:53:05 pm
Well .... CCGI02 coming to a skip near PN Towers real soon I guess :-D

Thanks to those peeps who have been shouting about the missing stats as I've not been DLing mine until around this time of night recently so all has been sorted by the time I get ...

(http://www.twowheels.force9.co.uk/STUFF/roundtuit.jpg)

Ehrm, I see we're into duplicate/triplicate entries again for yesterday BTW :roll: but at least duplicated old data from previous days stats that had been present for the past few days seems to have disappeared now.


Title: Re: Webstats late?
Post by: dgdclynx on April 28, 2007, 08:03:41 am
No Webstats yet this morning. Here we go again, or do we?


Title: Re: Webstats late?
Post by: dgdclynx on April 28, 2007, 08:28:31 am
No Webstats yet this morning. Here we go again, or do we?

They arrived at 0803. Panic over. The late arrival was presumably due to the delay in running yesterday's.


Title: Re: Webstats late?
Post by: bpullen on May 01, 2007, 11:47:20 am
Hi guys,

Just to let you know that we've now reinstated monitoring on the webstats platform thanks to a bit of Perl wizardry from Mike and Si. It'll get flagged to the business if the status of the run is anything other than finished for more than 2 hours. It'll flag as critical if this gets to 4 hours.


Title: Re: Webstats late?
Post by: Penny on May 01, 2007, 11:58:57 am
Hi guys,
Just to let you know that we've now reinstated monitoring on the webstats platform thanks to a bit of Perl wizardry from Mike and Si. It'll get flagged to the business if the status of the run is anything other than finished for more than 2 hours. It'll flag as critical if this gets to 4 hours.

Wonderful news :)  Thanks Bob - and Mike, and Si.  I'm really heavily committed elsewhere right now, so it's very reassuring to know that Webstats are being well-looked-after.  They might seem in the grand scheme of things a relatively-minimal issue, but they make a whole load of difference to gaining an accurate daily overview of the site progs especially when time available to keep an eye on what's happening with the site is fleeting, at best.

Much appreciated.

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on May 01, 2007, 04:46:06 pm
Very good news. Now I dont need to get neurotic in the morning.


Title: Re: Webstats late?
Post by: NB on May 01, 2007, 11:56:21 pm
Ah but what if the perl code fails?  Then if the webstats get sick nobody will be alerted.  Better have someone run up a bit of python code to check the perl code is working. :-P

Quis custodiet ipsos custodes? (http://en.wikipedia.org/wiki/Quis_custodiet_ipsos_custodes%3F)


Title: Re: Webstats late?
Post by: Matt_2k34 on May 02, 2007, 06:45:37 pm
Ah but what if the perl code fails?

Oh come on - dont think negative - just got some good news about it !  :mrgreen:

hehe, scripts *shouldnt* fail on a stable platform, get that right and there *shouldnt* be an issue :roll:


Title: Re: Webstats late?
Post by: portmoak on May 08, 2007, 12:12:40 am
No Webstats for me today. Anyone else affected? What happened to the magic Perl script?


Title: Re: Webstats late?
Post by: Penny on May 08, 2007, 12:52:06 am
No Webstats for me today. Anyone else affected? What happened to the magic Perl script?

Not quite sure which day you're referring to .... however Webstats came in fine here yesterday (7th May) for the 6th, and not expecting today's stats (8th May) for the 7th until 5-6am (ish) - due to be leaving around then so might not get back here to say whether they arrived or not :)

Regards,

Penny.


Title: Re: Webstats late?
Post by: Penny on May 08, 2007, 06:05:23 am
Just to say Webstats for today (8th) ie yesterday's stats (7th) arrived fine, 04.57 BST.

Comment [later] looks like there were feeds unplugged (yellow bar's well down) but the stats are there.


Title: Re: Webstats late?
Post by: portmoak on May 08, 2007, 11:52:28 am
Yep!! Mine too.

Just returned from holiday and hadn't figured the date/time correctly - duh!!

 :oops:


Title: Re: Webstats late?
Post by: dgdclynx on May 09, 2007, 07:41:40 am
They havent arrived at 0740 today presumably due to the work on the portal. It is going to be interesting to see if PNs emergency script works.


Title: Re: Webstats late?
Post by: cogilvie on May 09, 2007, 08:25:19 am
Just read a post made internally by one of the Network Engineers that today's stats will be delayed until about 4PM.


Title: Re: Webstats late?
Post by: lmartin on May 09, 2007, 12:24:50 pm
Yep.  http://usertools.plus.net/status/archive/1178700215.htm


Title: Re: Webstats late?
Post by: MauriceB on May 09, 2007, 12:43:30 pm
Did the sticking plaster come off the new PERL script?

 8-)


Title: Re: Webstats late?
Post by: James on May 10, 2007, 08:31:33 am
Nah, the guy it emailed was on a late shift this week  :-D


Title: Re: Webstats late?
Post by: dgdclynx on May 11, 2007, 07:53:48 am
Well they havent turned up so lets see if this script works!


Title: Re: Webstats late?
Post by: dgdclynx on May 11, 2007, 08:25:17 am
They havent turned up yet and now I am away for over an hour so I hope something happens.


Title: Re: Webstats late?
Post by: lmartin on May 11, 2007, 09:15:03 am
Yups...  Webstats will be later than usual today, unfortunately.

http://usertools.plus.net/status/archive/1178869497.htm


Title: Re: Webstats late?
Post by: Penny on May 11, 2007, 09:41:01 am
(briefly ...) from today:
Yups...  Webstats will be later than usual today, unfortunately.
http://usertools.plus.net/status/archive/1178869497.htm

... and from two days ago:
http://usertools.plus.net/status/archive/1178700215.htm

Both days I assume the new perl script had picked up that the Webstats run had failed, hence the service status posts and the later Webstats runs.

As far as I recall ours on the 9th (for the 8th) came in just after mid-day.

Somewhat reassured that the perl script is picking up on the initial non-generation, and prompting a re-run, but has the cause of the initial non-run for both days (9th and 11th, for the stats of 8th and 10th) been identified?

Regards,

Penny.


Title: Re: Webstats late?
Post by: jelv1 on May 11, 2007, 09:54:21 am
Both days I assume the new perl script had picked up that the Webstats run had failed, hence the service status posts and the later Webstats runs.

That's a huge assumption given that on both occasions the service status posts were made after posts on here.

I suggest that next time they are late (which I think is inevitable), nobody makes a post on here until after 10am to see whether it is being picked up automatically.


Title: Re: Webstats late?
Post by: lmartin on May 11, 2007, 09:59:56 am
Actually, our new script *is* flagging that Webstats have failed.  However, with you guys being so on the ball and checking very early morning, we get in the office and pick it up at around the same time.

Bob hadn't actually checked any of the forums prior to making the post this morning.  Hence I replied when I got in the office.


Title: Re: Webstats late?
Post by: Penny on May 11, 2007, 12:51:57 pm
Actually, our new script *is* flagging that Webstats have failed.

Figured it probably was.  However would appreciate an answer to the question asked, if poss -

Quote
... but has the cause of the initial non-run for both days (9th and 11th, for the stats of 8th and 10th) been identified?

The major problem of the stats being (re)generated seems to be being addressed promptly, but it's a continuing concern that the stats aren't generating on schedule at the usual early-morning stage.

Are there any ideas your end as to the probable cause, Liam?

Regards,

Penny.


Title: Re: Webstats late?
Post by: Penny on May 12, 2007, 06:50:10 am
Just checked out Webstats and discovered that they output today at 00:37 (but only for 10th May).  ie no stats yet for 11th May.

Found a post on service status from 17:58 y/day saying:
Quote
Missing Webstats (42767) - UPDATE
...Our network engineers have encountered a problem with the script used to generate customers' webstats. This is believed to have been caused by the emergency core database maintenance that was scheduled for last night.
Unfortunately this has led to further delays in the arrival of customers' webstats. We are currently working to resolve these issues and hope to make customers' webstats available later this evening. A further update will be provided tomorrow.

At least this clarifies the cause of yesterday's script not having run on schedule, and yesterday's stats (for the 10th) are there now.  However today's (12th) for yesterday's (11th) aren't so I'm flagging this up just in case the perl script would register a run already having happened today (which, technically, it has), even though the stats generated today were due yesterday.

From the s/s posting "emergency core database maintenance" sounds a bit worrying :(

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on May 12, 2007, 07:11:19 am
I was lucky yesterday. My stats arrived at 1633. I hope the script problem has been fixed ok so that todays run can go ahead.


Title: Re: Webstats late?
Post by: dgdclynx on May 12, 2007, 10:55:16 am
I am worried that there is no indication from PN that the Webstats run has been started.


Title: Re: Webstats late?
Post by: mbeckett on May 12, 2007, 11:11:29 am
Hi there,

Webstats for today are still processing, as they started late. Also there was a problem with ccgi02 last night so these logs may be missing.

I'm about to update SS to this effect.


Title: Re: Webstats late?
Post by: mbeckett on May 12, 2007, 01:59:11 pm
The webstats run has now completed.


Title: Re: Webstats late?
Post by: Penny on May 12, 2007, 04:07:20 pm
The webstats run has now completed.

Thanks Mand :)


Title: Re: Webstats late?
Post by: mbeckett on May 12, 2007, 07:15:53 pm
No worries. :)


Title: Re: Webstats late?
Post by: Penny on June 08, 2007, 12:21:31 pm
... they havent turned up so lets see if this script works!

Good to see the script has kicked in this morning (service status post 07.46).

Webstats have been pretty reliable the last four weeks (taken as a given that the blank pages / 404s weren't at all related to actual stats generation) and the stats themselves are intermittently as accurate as they used to be which presumably means the feeds are working more consistently.

Thanks go to whoever's looking after things behind the scenes :)  any idea what caused the stats not to run, this morning?

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on June 08, 2007, 01:10:49 pm
Thomas Kuglin's thread in the Discussion Forums is worrying. But I was pleased to see the Service Status this morning.

Thomas....
 http://portal.plus.net/central/forums/viewtopic.php?t=55954




Title: Re: Webstats late?
Post by: dgdclynx on June 17, 2007, 07:32:31 am
No webstats at 7.30.   Umm.


Title: Re: Webstats late?
Post by: Penny on June 17, 2007, 07:54:27 am
No webstats at 7.30.   Umm.

Yes, I'd noticed that also.  Didn't quite like to mention it .... and last time the script seemed to have flagged it up fairly promptly.

Nothing visible on service status, however, though maybe the network maintenance yesterday ("customer websites hosted on our homepages platform may also be inaccessible for a short period of time") might have some bearing on webstats being a bit delayed, perhaps.

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on June 17, 2007, 11:02:12 am
CSC have replied to my ticket and webstats are already being generated. Should be here this afternoon.


Title: Re: Webstats late?
Post by: Penny on June 17, 2007, 02:29:44 pm
CSC have replied to my ticket and webstats are already being generated. Should be here this afternoon.

Cheers Douglas.  Webstats arrived here about an hour back.

Regards,

Penny.


Title: Re: Webstats late?
Post by: dtomlinson on June 17, 2007, 10:48:32 pm
Forgot to reply here earlier, the network guys spotted something this morning (not sure if it was the maintenance as I didn't get chance to ask) that's caused the stats to be late, should all be there now though.


Title: Re: Webstats late?
Post by: mikeb on July 03, 2007, 08:43:21 am
Well, it seems like service.status got in first this morning  :-D

There is one other thing re: stats that I think I've found recently.  I have reason to believe (and could most likely prove it if necessary) that there are occasions when some accesses to webspace do not appear in the logs.

Over the last few days I have had a very carefully managed number of people DLing a large(ish) file from my webspace.  I'm almost 100% certain that I would have heard by now if any of them hadn't got the file for any reason before I blocked each of them individually from accessing it after a reasonable period of time.  However, some of these DLs don't appear in the logfiles.  Are there are any known issues with random missing data at the mo ?


Title: Re: Webstats late?
Post by: Penny on July 03, 2007, 01:16:09 pm
... I have reason to believe (and could most likely prove it if necessary) that there are occasions when some accesses to webspace do not appear in the logs.

AFAIK this has been an ongoing issue for a long time, Mike.  As far as I understand it, there are "feeds" from the six (?) homepages servers to the webstats, and for whatever reason/s, data from all six doesn't always get incorporated into the daily stats (and presumably logs).

In the last couple of years it's been rare to get a long run of consistently-accurate / complete webstats, but the last half of June was notably better than for some time, so I assume someone in Networks has been working towards improving things :)

Regards,

Penny.


Title: Re: Webstats late?
Post by: MauriceB on July 03, 2007, 01:43:37 pm
I do keep 'bumping' PUGIT Issue 284 whenever it looks like being closed :-D

See Ian's latest response this morning.  Things just might happen. 8-)


Title: Re: Webstats late?
Post by: Penny on July 03, 2007, 02:02:16 pm
I do keep 'bumping' PUGIT Issue 284 whenever it looks like being closed :-D

Cheers Maurice.  The PERL script has made a lot of difference in safeguarding continuity of the webstats being generated, but would be good if the other issues could be dealt with in due course.

I'd (somehow) missed your PUGIT post on 4th May -

Quote
any worthwhile OSS system would have little problem in co-ordinating the output from such a small group of servers?

Put like that it does seem strange that the outputs from all six homepages servers don't consistently materialise in the stats/logs, but ISTR from threads a long way back, that there's some fairly complex system for coordinating outputs from the homepages servers between three (?) Webstats servers any of which can be the "master server" at any given time (I think).  All a bit over my head, really, both then and now  :roll:

Would be good though if the technical aspects can be sorted so everything works reliably :)

Regards,

Penny.


Title: Re: Webstats late?
Post by: bpullen on July 03, 2007, 02:40:52 pm
Hi Penny,

The problem on this occasion occurred after Ben cut the ccgi vservers across from the old platform yesterday.

This morning ccgi01 didn't send logs to the Webstats server. This will have been due to the fact that sending of logs will have been enabled on both ccgi01 (new) and ptn-ccgi01 (old) and the FTP server will only have allowed one connection.

Ben's disabled sending of the logs from the old server so this should be OK now.

BTW, stats should be available now.

Edit: Scrap that last comment. Doesn't look like they've arrived yet.


Title: Re: Webstats late?
Post by: Penny on July 03, 2007, 04:08:33 pm
Hi Penny,
The problem on this occasion occurred after Ben cut the ccgi vservers across from the old platform yesterday.
...

Appreciate the explanation, Bob.  I have the impression that Webstats content is affected by all sorts of different things at various times, whether routine maintenance or something more major, but overall things do seem to be progressively / intermittently, improving.

The primary factor (for me, anyway) is that the stats are now generated consistently (sometimes later in the day but there, regardless).  End result is that the cumulative figures are beginning to show a more complete picture again.  On balance it's probably only average 70-80% of actual usage, overall, but regardless it's a more consistent picture which is easier to work with than one where there are whole-day-stats periodically missing.

100% would be good :)  but I understand that's possibly not achievable given the knock-on effect on Webstats of anything else that happens across the network as a whole.

Regards,

Penny.


Title: Re: Webstats late?
Post by: mikeb on July 03, 2007, 07:27:46 pm

AFAIK this has been an ongoing issue for a long time, Mike.  As far as I understand it, there are "feeds" from the six (?) homepages servers to the webstats, and for whatever reason/s, data from all six doesn't always get incorporated into the daily stats (and presumably logs).

Thanks for that. I knew that there had been problems in the dim and distant past as I'd noticed specific DLs missing from logs before but I thought it had been sorted ages ago TBH. Obviously not.

I guess Sod's Law says that if I assume an 80% logging rate and allow an increase in DLs accordingly, an excess BW snot-a-gram will be winging it's way to an inbox near me real soon so probably best left as it is !  Now, if only I could find a way to direct all connections to the non-reporting server(s), I most certainly wouldn't have to manage and manually load-balance my DLers anything like so carefully as I'm currently having to :-P 

Logfiles turned up just before 1700 btw :)


Title: Re: Webstats late?
Post by: dgdclynx on July 04, 2007, 07:36:22 am
Not turned up yet today.


Title: Re: Webstats late?
Post by: bpullen on July 04, 2007, 09:25:35 am
Damn, you beat me by 7 minutes  :wink:


Title: Re: Webstats late?
Post by: Penny on July 06, 2007, 08:57:55 am
I note the Service Status post on line bright and early this morning :)

Not why I'm posting here, however - was a little surprised to go straight into Webstats this morning (no username/password request from the system).

I'd used the http: //portal.f9.net.uk/stats/(etc.) address as it's swifter than the portal route.

Went and checked on the portal afterwards (got asked for username and password to log in, and then again, afterwards, to get to the Webstats page).

I also tried another set-of-stats I know the address of (not via the portal) to see if I could replicate what had happened, but that asked for a username and password also.

Just puzzled as to how I got straight to the Webstats page, initially today - hadn't accessed the stats since some time yesterday (probably mid-afternoon, the last time), PC has been off overnight, and don't have auto-login enabled.

Only mentioning it in case there's a tiny hole in some aspect of portal security, somewhere - I don't recall ever not being asked for a username and password to view the webstats before, even via the direct address.

Regards,

Penny.


Title: Re: Webstats late?
Post by: mikeb on July 06, 2007, 11:20:31 am
I appreciate that the problem has been spotted and is being dealt with, thanks :) ... but isn't it becoming just a bit embarrassingly stupid now ?  Embarrassingly stupid enough to fix whatever is causing all the various problems that seem to turn up on a fairly regular basis once and for all perhaps ?

[cliche]
Webstats problems are bit like busses ... you don't see one for ages then suddenly a whole bunch come along at once (http://www.twowheels.force9.co.uk/STUFF/SMILIES/whistling.gif)
[/cliche]


Title: Re: Webstats late?
Post by: KellyD on July 06, 2007, 12:13:10 pm
but isn't it becoming just a bit embarrassingly stupid now ? 

Yes.   :x


Title: Re: Webstats late?
Post by: dgdclynx on July 11, 2007, 08:05:37 am
As might be expected they are not there.


Title: Re: Webstats late?
Post by: pjmarsh on July 11, 2007, 08:48:56 am
As pre warned in the Service Status (http://usertools.plus.net/status/archive/1184080545.htm) yesterday, due to maintenance?

Phil


Title: Re: Webstats late?
Post by: dgdclynx on July 11, 2007, 09:16:26 am
Phil
 When the holding page was removed at 8 this morning I expected Webstats cos they are generated around 5 in the morning. Perhaps I was wrong about them but I am very suspicious. I wont put a ticket in yet.


Title: Re: Webstats late?
Post by: pjmarsh on July 11, 2007, 09:37:10 am
Quote
...customer webstats may not be available at the usual time (these will be published later in the day)...
Sometime later on I'd guess.

Phil


Title: Re: Webstats late?
Post by: petervaughan on July 11, 2007, 09:57:35 am
They are being generated now - linky (http://usertools.plus.net/status/archive/1184142861.htm)


Title: Re: Webstats late?
Post by: dontflag on July 20, 2007, 09:00:04 am
No webstats yet and no service status announcement either.

Anyone else missing their log files?


Title: Re: Webstats late?
Post by: chrisparr on July 20, 2007, 09:49:10 am
I've got my webstats so doesn't appear to be an overall trend. However I'd certainly like to know if anyone else is missing theirs and I'll have a look into why yours aren't currently available.


Title: Re: Webstats late?
Post by: chrisparr on July 20, 2007, 09:52:41 am
Rightyo, I've just had a look and can see webstats for you on the 19th, are these appearing on your side?


Title: Re: Webstats late?
Post by: dgdclynx on July 20, 2007, 09:55:26 am
My webstats arrived at 8.37


Title: Re: Webstats late?
Post by: mikeb on July 20, 2007, 11:33:53 am
Mine appeared around 0800 a couple of hours or so later than usual - which given the problem with homepages last night and/or at stupid o'clock this morning is a whole lot earlier than I was expecting them to arrive ! Thanks for that :)

They do seem rather light on data after around 2200 yesterday although that's no real surprise either of course.


Title: Re: Webstats late?
Post by: dontflag on July 20, 2007, 12:06:10 pm
Rightyo, I've just had a look and can see webstats for you on the 19th, are these appearing on your side?


I've just had another look and can now see the log file containing the data for yesterday (the 19th). From the timestamp it looks like they appeared a few minutes after I posted my message (i.e. about 3 hours later than normal).


Title: Re: Webstats late?
Post by: chrisparr on July 20, 2007, 12:13:49 pm
 :mrgreen:

Thanks for letting us know, this was probably due to the work/problem overnight.


Title: Re: Webstats late?
Post by: dgdclynx on August 02, 2007, 08:52:30 am
No Service Status yet.


Title: Re: Webstats late?
Post by: mikeb on August 02, 2007, 09:08:47 am
:( ... again.


Title: Re: Webstats late?
Post by: dontflag on August 02, 2007, 10:02:40 am
Still no Service Status. Looks like that wonderful script which was supposed to detect this problem has also failed.


Title: Re: Webstats late?
Post by: Penny on August 02, 2007, 10:05:30 am
No Service Status yet.

Assume the work referred to by the "announcement" late yesterday -
Quote
Planned Portal Maintenance - Thursday 2nd August 01:00 - 08:00am
Maintenance Window:-
Thursday 2nd August 01:00 - 08:00am
Service Affected:-
Portal and Websites
... Detailed description of work to be performed:-
We are performing a failover of our backend databases

- might have had something to do with the delay, given not scheduled to finish till 8am today. Late-generation-of-Webstats not yet being flagged up today, might well be down to the same root cause, perhaps, as the portal guys probably have their hands full.

Regards,

Penny.


Title: Re: Webstats late?
Post by: Mark Kelly on August 02, 2007, 10:30:32 am
Hi all.

Apologies for this once again.

Chris is working with Networks right now to get this resolved and we'll update SSA asap.

Thanks for raising it.


Title: Re: Webstats late?
Post by: chrisparr on August 02, 2007, 10:45:29 am
Problem raised :-

http://portal.plus.net/support/service/problems/problem.php?intProblemId=45303


Service Status updated :-

http://usertools.plus.net/status/archive/1186047388.htm


Now to find out why the monitoring didn't alert correctly...


Title: Re: Webstats late?
Post by: dgdclynx on August 10, 2007, 07:49:12 am
Nothing yet this morning. No Service Status either.


Title: Re: Webstats late?
Post by: mikeb on August 10, 2007, 08:13:45 am
Oh dear .... :( ... again.


Title: Re: Webstats late?
Post by: mbeckett on August 10, 2007, 08:44:36 am
Hi guys,

Webstats is still running so will be a little late. The networks guys are looking into it as I type and a Service Status will be going out shortly.


Title: Re: Webstats late?
Post by: dgdclynx on August 10, 2007, 09:53:35 am
Thanks Mand.


Title: Re: Webstats late?
Post by: mbeckett on August 10, 2007, 01:55:15 pm
Hi

The networks guys found a problem on ccgi03, and resolved it. As a result they have had to restart the webstats process. We're expecting it to complete around 5:30pm.

Sorry for the hassle here. :(


Title: Re: Webstats late?
Post by: dgdclynx on August 16, 2007, 07:42:00 am
Umm. No Service Status yet.


Title: Re: Webstats late?
Post by: dgdclynx on August 16, 2007, 07:43:28 am
Umm. No Service Status yet.


Bob got there at 7.39! Service Status lives.


Title: Re: Webstats late?
Post by: bpullen on August 16, 2007, 10:02:38 am
Now being copied across. Should be available this afternoon. There was a DNS issue with CGI02 that resulted in this. I haven't looked into the issue in too much detail but it might have been something to do with the ongoing CGI work Ben's been doing.


Title: Re: Webstats late?
Post by: Penny on August 31, 2007, 10:35:42 pm
... later

It occurs to me that Maurice kindly opened PUGIT Issue 362 to deal with this issue.  Would it be possible (please) for some passing mod to shunt Mand's reply and mikeb's and mine, to the thread at http://usergroup.plus.net/forum/index.php/topic,5252.0.html ?

tia :)

Penny.


Title: Re: Webstats late?
Post by: MauriceB on September 01, 2007, 12:37:49 am
OK.  I'll do it tomorrow Penny.

MauriceB

Later:  Done.


Title: Re: Webstats late?
Post by: mbeckett on September 03, 2007, 04:30:06 pm
Hi guys,

Just a warning that webstats may be late tomorrow, as referenced in the Service Status here (http://usertools.plus.net/status/archive/1188832982.htm).


Title: Re: Webstats late?
Post by: Penny on September 03, 2007, 04:32:30 pm
Just a warning that webstats may be late tomorrow, as referenced in the Service Status here (http://usertools.plus.net/status/archive/1188832982.htm).

Thank you Mand :)


Title: Re: Webstats late?
Post by: mbeckett on September 04, 2007, 10:41:29 am
Hi guys,

Quick update for you, Webstats didn't run overnight, which we knew was a possibility.

There's a SS out to cover it, and the process was restarted first thing. We expect webstats to be available this afternoon.

I'm asking Ben to take a look at the issues raised in the other thread and should have an update for you soon.


Title: Re: Webstats late?
Post by: Penny on September 04, 2007, 04:50:08 pm
We expect webstats to be available this afternoon.

Received here at 1.47pm, thanks, Mand - however getting a 404 on the usual page I access them on (to avoid going the lengthy portal route).

Address is at http://portal.f9.net.uk/stats/www.xxx.org.uk/ - has the direct-access facility been disabled because of the recent portal changes, and if so, is it likely to become re-enabled?

Regards,

Penny.


Title: Re: Webstats late?
Post by: cogilvie on September 04, 2007, 05:46:59 pm
https://portal.plus.net/stats-f9/www.domain.org.uk/ should work....


Title: Re: Webstats late?
Post by: Penny on September 04, 2007, 07:14:08 pm
https://portal.plus.net/stats-f9/www.domain.org.uk/ should work....

Thanks for the URL, Colin :)  and yes, it does.

One (not very small) problem - I have a Force 9 a/c I use, and a specific PN one I use approximately equally.  Firefox just offered me my PN password for my F9 a/c.

Suddenly amalagamation seems not-so-very-wonderful.  Is there any way of separating things out at your end, to any appreciable degree?  Otherwise every single time I use the portal for the "other" account I am going to have to re-key-in my username and password ...



Penny.


Title: Re: Webstats late?
Post by: jelv1 on September 04, 2007, 09:08:34 pm
I'd be tempted to use two different browsers.


Title: Re: Webstats late?
Post by: chrisparr on September 05, 2007, 11:06:36 am
Taking this a bit more OT :D

I use firefox with the IE tab add-on, then if I want to log in to my PN account I use firefox, if I want to log in to my F9 account I switch to the IE tab


Title: Re: Webstats late?
Post by: cogilvie on September 05, 2007, 02:08:54 pm
I'd go for the multiple browsers route as well :-)

Wonder if it would be possible to find an extension to Firefox that lets you have more than one username/password combo stored for a particular domain/realm.


Title: Re: Webstats late?
Post by: jelv1 on September 05, 2007, 02:26:12 pm
It sort of does that anyway. In the login box you get a drop down of the names you have used and it will then pull back the associated password (if you let it remember it in the first place). It doesn't get over the inability to use auto login so that you don't have to log in. For that you need two browsers.


Title: Re: Webstats late?
Post by: mikeb on September 05, 2007, 02:30:11 pm
It's OK if the user names are different but not when the same user name exists with .plus.com and .force9.co.uk etc. of course regardless of whether the auto_login option is used or not !  I don't use auto_login just the nicety of being able to pick from the drop-down list rather than type everything each time.  Only on my own 'puter tho.

Fortunately, I don't login to the portal for any of my A/Cs that often and when I do, it's generally for only one of several however, what a right old PITA this will be if/when I need to check/update all A/Cs. I'm bound to forget why I keep getting user_name/passwd failures and end up poncing around for ages before the penny finally drops !

... wanders off fighting the temptation to make the obvious change to A/C settings that will resolve the problem totally ;) Hmmm, come to think about it, I've been more than a bit naughty/silly on some anyway so I rather suspect that's going to be the answer.  Yeah, I know, don't even think it let alone say it :roll:


Title: Re: Webstats late?
Post by: Penny on September 07, 2007, 10:32:06 am
In the login box you get a drop down of the names you have used and it will then pull back the associated password (if you let it remember it in the first place).

Well it didn't (then) but it does now - selecting the vISP in the central box and then keying in the first letter of the username in the left-hand box will now generate an auto-infill of the rest of the information.

Just successfully switched from an F9 account to a PN account and back again.  This is *so* much easier now it's all in one place :)

Must say I have been extremely saddened by the prospective 'loss' of Force 9 - because that for me was a landmark coinciding with the beginning of a lot of other things becoming possible -  but I guess realistically it's been thoroughly integrated into the "new set up" and everything now seems to be working seamlessly.  Congrats to the portal guys :)

Yes okay Force 9 is no longer open to new people - but effectively that means those of us that are in it have been rendered members of a rather exclusive club.  Just hope PN hang on to the existing subsidiaries - Force 9 particularly is part of the fabric, somehow.

Regards,

Penny.


Title: Re: Webstats late?
Post by: Penny on October 23, 2007, 07:00:16 pm
Couldn't access webstats this morning (6.30-ish) - nor, for that matter, homepages or even the portal.  Just put it down to computer problems (not altogether unusual at times).

However everything seems accessible this evening - except the webstats.  Can't see anything on service status, and no-one has flagged up Webstats here in PUG, so is no-one else missing today's stats?

Last run seems to have been 04.54 on 22nd October (stats of 21st October).  Any chance of today's stats (those for 22nd October) being rescued before the midnight hour wipes them forever?

Regards,

Penny.


Title: Re: Webstats late?
Post by: dontflag on October 23, 2007, 07:57:45 pm
Same here. No webstats since the set generated yesterday morning (22nd). No news on Service Status either, but that is hardly surprising (webstats don't seem to be important enough to be mentioned there).


Title: Re: Webstats late?
Post by: dtomlinson on October 23, 2007, 08:59:47 pm
I'll flag it up that the stats are missing, it's probably because of this:

http://usertools.plus.net/status/archive/1193126871.htm

As far as I know the stats can still be regenerated up to a week afterwards, so long as it's everyone's that's missing.


Title: Re: Webstats late?
Post by: Penny on October 23, 2007, 09:28:54 pm
I'll flag it up that the stats are missing, it's probably because of this:
Quote
... unexpected service outage affecting FTP, access to the Homepages servers, Email, Portal Services, Frontpage and access to the Community Site and Usergroup portals

well that explains the other issues this morning, thought it was just here :D

As far as I know the stats can still be regenerated up to a week afterwards, so long as it's everyone's that's missing.

That would be good, Dave, if it's feasible. I guess we all take the appearance of the webstats for granted these days, since the perl script was created.  Glad there was a logical explanation and that it's sort-able - the Webstats haven't been brilliant these last couple of months, in terms of accuracy, but they're fairly consistently skewed which is better than none at all I guess ;/

Regards,

Penny.


Title: Re: Webstats late?
Post by: mikeb on October 24, 2007, 01:01:26 am
How strange ... I got mine at around the usual time this morning, they were only a hour or two later than 'usual' and as I was more than a bit late on parade myself this morning, I hadn't even spotted they were late !

... wanders off expecting to get duplicates tomorrow  :-P


Title: Re: Webstats late?
Post by: dgdclynx on October 24, 2007, 07:47:18 am
My webstats have been clockwork all month, including today. I am puzzled that some people are missing days.


Title: Re: Webstats late?
Post by: chrisparr on October 24, 2007, 03:06:01 pm
I've asked someone to have a look into this, their first reaction was that it's unlikely to be possible to restore the days missing stats if they have had hits on subsequent days. This is due to the way webaliser handles requests IIRC. I'll try to get some more information and get it out to the you all shortly.


Title: Re: Webstats late?
Post by: chrisparr on October 24, 2007, 03:25:41 pm
Hi again,

I've just posted a Service Status about this. Not good news I'm afraid

Quote
Advanced Webstats for the 22nd October

Unfortunately due to the problems encountered on the morning of the 23rd October some customers Advanced Webstats haven't been updated on the portal. This is not affecting all customers and we apologise to those who are affected by this problem.

We regret to inform you that we are not able to populate the figures for this day for those customers who are missing them. This is due to there being statistics generated since then which means that we cannot back fill the missing days statistics.

As eluded to earlier in my post this was caused by the Sheffield service outage yesterday morning. You can find details of this post here:-
http://usertools.plus.net/status/archive/1193126871.htm

Once again please accept our apologies for any inconvenience caused by these missing stats.

Kind Regards,

Chris Parr
Customer Support


Title: Re: Webstats late?
Post by: MauriceB on October 24, 2007, 03:46:22 pm
Why does this scenario keep re-occurring?  Isn't it about time that something got sorted to effect a cure for this problem?

Surely the data is archived each time, and not just discarded after the stats have run.  I wonder if the same principles on data security are applied to usage and Invoice data :angel:


Title: Re: Webstats late?
Post by: Matt_2k34 on October 24, 2007, 06:00:22 pm
surely the removal of stats for persons who the script ran for, would be of benefit after everyone then gets the benefit of stats.

I still cant think why plusnets having this problem so many months down the line, this should have been fixed a while back, and the "wonder cure" script seems to have done nothing...


is webstats still high priority ? - or is the bodgit fix going to last until it becomes more of an issue ?


Title: Re: Webstats late?
Post by: Penny on October 24, 2007, 07:48:45 pm
I've just posted a Service Status about this. Not good news I'm afraid

Quote
We regret to inform you that we are not able to populate the figures for this day for those customers who are missing them.

No Chris, not good news :(

I know there are (always) other priorities in the workstack, but Webstats figures have been consistently incomplete since mid-August and a zeroed day makes the cumulative month/year figures even further out.

If someone could make some time to attend to Webstats and the ongoing feeds issues, I for one would appreciate this greatly.

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on November 16, 2007, 07:53:50 am
Nothing yet this morning. Should I be worried?


Title: Re: Webstats late?
Post by: dgdclynx on November 16, 2007, 08:11:45 am
Nothing yet this morning. Should I be worried?


OK. They arrived at 8:01


Title: Re: Webstats late?
Post by: mikeb on November 16, 2007, 10:34:51 am
Yup, much later than usual ... and in triplicate again.


Title: Re: Webstats late?
Post by: jelv1 on November 16, 2007, 10:57:02 am
They've obviously taken notice of Penny's complaint that the stats are down and decided to triplicate the stats to get them back to where they were! :wink:


Title: Re: Webstats late?
Post by: Matt_2k34 on November 16, 2007, 12:04:48 pm
is this to make up for the other zeroed days ?

come on PN :( this really isnt good enough... Maybe this merger with Madasafish means that BT will give you guys some nice new servers ? :O

if only.. still.. could be worse... you could actually be paying seperately for this service and still not get it.


Title: Re: Webstats late?
Post by: Penny on November 16, 2007, 10:26:41 pm
They've obviously taken notice of Penny's complaint that the stats are down and decided to triplicate the stats to get them back to where they were! :wink:

LOL

I suspect we aren't due for a return to the halcyon days of accurate stats but who knows.


Title: Re: Webstats late?
Post by: dgdclynx on December 13, 2007, 07:58:49 pm
Why havent the webstats appeared yet? PN said in their SS that they would be late but I am getting worried that a day is going to get lost. On Community John Elvin says that Bob is having the day off so it seems no other PN employee is competent enough to handle the matter. Or is it underway? I hope so.


Title: Re: Webstats late?
Post by: jelv1 on December 13, 2007, 08:37:43 pm
Looks like you might not get stats till Monday.

From a recent post by Bob on Community:
Quote
May be next week as I'm out of the office until then,


Title: Re: Webstats late?
Post by: Penny on December 13, 2007, 10:30:37 pm
Why havent the webstats appeared yet? PN said in their SS that they would be late but I am getting worried that a day is going to get lost.

Quote
2007-12-12 17:09:06 Customer Webstats will be later than usual tomorrow morning, as the process will need to be restarted after our database maintenance. In addition new customers signing up after approximately 8pm tonight will not have active mailboxes or webspace until the maintenance is completed tomorrow morning.
Kind Regards
Mand Beckett

No sign here - 22.22 which is still showing those of 'Generated 12-Dec-2007 05:09 GMT'.  So yes I guess that means they're lost, Douglas.

The curious thing is that obviously someone had the intention of running the stats, regardless - can only assume that there were problems ensuing from one or other of the various aspects of maintenance scheduled for this morning.

Pity but tbh the stats are so deficient these days in terms of overall accuracy (ongoing feed-related issues) that I don't know it makes a whole load of difference  :roll:  Hopefully webstats will rise a bit further up the 'action' list one of these days :/

Regards,

Penny.


Title: Re: Webstats late?
Post by: mikeb on December 13, 2007, 10:36:15 pm
Well, unless someone has had the sense to backup the data and stop the automatic generation of stats starting after midnight, they're going to be lost :(  However, if they have and it *IS* going to be "sometime next week" before it's addressed then we're not going to see any stats at all until ye olde stats have been processed/delivered and things have caught up again so that they can restart automatic generation. Will have to wait and see what (if anything) happens tomorrow morning I guess.

Anyone running a book ? 

... wanders off trying to decide whether to put his 50p on "The Eventual Apology" or "Delays and Triplicates" :-P


Title: Re: Webstats late?
Post by: jelv1 on December 13, 2007, 11:04:16 pm

The curious thing is that obviously someone had the intention of running the stats, regardless - can only assume that there were problems ensuing from one or other of the various aspects of maintenance scheduled for this morning.


My guess is that the check list for the maintenance did not include a requirement to kick off the webstats run (or possibly an item to check they ran correctly, but I favour the former). In view of the fact that a warning was included in the service status, whoever signed off the maintenance schedule deserves a big kick up the bum!


Title: Re: Webstats late?
Post by: dgdclynx on December 14, 2007, 07:02:58 am
My webstats turned up at a minute past midnight so good work PN to save them.


Title: Re: Webstats late?
Post by: chrisparr on December 14, 2007, 10:07:59 am
I was in a bit of a rush last night so didn't have chance to post in here to let you know that I'd asked the CSC to call the networks engineer. He started the run off and it looks as though stats were generated correctly. I'm going to get them run for today and then put back into CRON afterwards.


Title: Re: Webstats late?
Post by: chrisparr on December 14, 2007, 11:11:01 am
Todays webstats run is currently going through and it's been added back to CRON so it goes through automatically again. This also turns the reporting back on for us so we can see if there are any problems.


Title: Re: Webstats late?
Post by: mikeb on December 14, 2007, 10:11:29 pm
Both days logfiles received, thanks :) ... and no dups/trips either so well impressed, even if it means the bookies make another 50p off me !


Title: Re: Webstats late?
Post by: mikeb on December 19, 2007, 08:44:54 am
Oh dear ...  logfiles are a bit conspicuous by their absence this morning chaps :(  Going to be late for some reason or another problem ?

Oooops, cancel that question, just read pn.s.s more carefully !

... wanders off to write "I Will read all posts in PN.S.S. fully before posting in future even if the subject doesn't seem that relevant to me at a quicky look" 100 times  :oops:


Title: Re: Webstats late?
Post by: chrisparr on December 19, 2007, 09:09:03 am
They are running at the moment so they should arrive in the next few hours.


Title: Re: Webstats late?
Post by: mikeb on December 19, 2007, 11:22:46 am
Logfiles just turned up, mucho thanks :) Sod's Law that they're going to be late the first time in absolutely ages you need to check them in detail to ensure changes made are working correctly before too many problems result from the merest hint of finger trouble !


Title: Re: Webstats late?
Post by: mikeb on January 17, 2008, 03:31:29 pm
Just a quick note in case anyone here has been affected by the homepages problem(s) and hasn't seen my post on the PN forum.

It would appear that whilst the problem is now sorted (at least it is for the webspace on all my A/Cs) I have noted that data was restored from 14th January. This means missing logfiles for yesterday in particular (or more if you don't DL daily) and no comment so far as to whether they are likely to be regenerated sometime soon(ish) or have been lost.


Title: Re: Webstats late?
Post by: dontflag on January 17, 2008, 04:53:22 pm
As far as I know my website was not one of the unlucky ones that had to be restored. However the most recent raw webstats log file is the one generated on the 15th (containing the data for the 14th).

No log file generated on the 16th or, so far, on 17th.

Have I missed the service status announcement about a webstats problem?


Title: Re: Webstats late?
Post by: mikeb on January 17, 2008, 10:28:31 pm
Sounds like you (and me) are lucky, there is apparently the customary "small number of customers" who didn't get their data restored at all and they're not going to be happy bunnies :(

Regarding logfiles, I've had all mine up to and including 16th Jan (i.e. containing data for 15th Jan) it's only today's logfile containing data for yesterday, or at least the part of yesterday before homepages went all t*tsup, that is missing. There is (as usual) no mention of stats in the service.status but I shall be pretty unimpressed if they don't turn up because PN had plenty of notice of impending doom and could easily have prevented any problem.  Here's hoping they have :)


Title: Re: Webstats late?
Post by: chrisparr on January 18, 2008, 11:30:10 am
I'm gathering information on this, it looks like advanced webstats via the portal are ok. We are investigating the weblogs issue.


Title: Re: Webstats late?
Post by: mikeb on January 19, 2008, 09:45:29 pm
Oh dear ... it looks like I'm unimpressed then doesn't it :(

Not only was logfile data lost for the day of the homepages disaster and the following day (service.status says data lost) but there are still no logfiles being generated even today.  Add to that my data was restored once quite nicely (thank you very much) on Thursday from 15th January but then effectively duplicated today by backing up (renaming) the existing modified htdocs and putting in a new htdocs from god knows when but the directory is dated 29/07/07.

Talk about snatching defeat from the jaws of victory !  I was quite pleased with the result on Thursday but suffice it say that it's all gone a bit pear shaped since then.

Why are logfiles still not being generated ?


Title: Re: Webstats late?
Post by: mikeb on January 20, 2008, 12:14:31 pm
Oh dear .... still no logfiles on either A/C and support are in denial:

Quote
Response to Ticket 23918661

I can confirm the log files for the time when the service was down cannot be retrieved, but i can confirm since then the log files are now generating again.

If you do have any further questions please do not hesitate to get back in touch.

Needless to say, I did get back to him and point out that the last update was 15th on the problem A/C and 17th on the other A/C and today appears to be 20th !  Also, no response to what to do about the massive duplication of data.  I have 2 full copies of everything on my webspace and cannot delete the rogue directory due to permission issues. CHMODing 777 doesn't help in the slightest, still permission denied. Anyone have suggestions ?


... or are support trying to suggest that logfiles are still being regenerated and will be turning up sometime soon(ish) ?  Maybe but I rather suspect not somehow.


Title: Re: Webstats late?
Post by: dontflag on January 20, 2008, 01:04:08 pm
My most recent log file is the one generated at 06:15 on 15 January.

How long will we have to wait to find out what has gone wrong this time?

No doubt it will turn out to be yet another case of an unfortunate combination of events which result in the data being completely lost.


Title: Re: Webstats late?
Post by: jelv1 on January 20, 2008, 01:10:33 pm
I suspect this will be another case where nothing happens until Bob comes along. :-(


Title: Re: Webstats late?
Post by: mikeb on January 20, 2008, 01:25:05 pm
Indeed
(http://www.twowheels.force9.co.uk/STUFF/bob%20the%20builder.jpg)
Can you fix it ?

All together now ... Yes We Can !! (http://www.twowheels.force9.co.uk/STUFF/SMILIES/whistling.gif)

However, I do rather suspect that nothing will happen until Mon/Tue as I doubt anyone is around in PN Towers to do anything and I'm already kinda expecting the usual "sorry ... but ... unfortunate circumstances ... small number of customers ... regrettably ... but ... now fixed ... steps taken to prevent a recurrence ... but ... but ... but ... data is now lost and cannot be recovered" coming tho :(


Title: Re: Webstats late?
Post by: chrisparr on January 25, 2008, 09:14:11 am
Sorry all, I'm sure I'd replied to this thread when I raised the problem(s) on weblogs. Obviously not  :oops:

I raised 2 problem on weblogs, the first was raised on the 18th and was caused by the transfer to new storage. Basically the webstats servers weren't mounting the new storage and therefore no weblogs. This was fixed the same day but unfortunately I didn't have chance to check if the logs were created over the weekend of the 19/20th.

When I came in on the Monday morning and saw this thread saying that logs were still not created I raised another problem referencing the first. Although the webstats servers could now mount the NetApp storage, the permissions on the storage were incorrect so it could not be written to.

I referenced weblogs at the end of this service status post:-
http://usertools.plus.net/status/archive/1200914101.htm

Unfortunately as that post suggests we can't recover any logs that weren't generated.


Title: Re: Webstats late?
Post by: Penny on January 30, 2008, 06:48:30 am
Webstats not yet visible today - can't see anything on service status.

The ccgi stats are there, just not the homepages ones.  You got yours, Douglas?

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on January 30, 2008, 08:26:16 am
Mine came at 6:33


Title: Re: Webstats late?
Post by: Penny on January 30, 2008, 08:44:27 am
Mine came at 6:33

Thanks Douglas.  Just checked back and mine were in at 07.08.

Whilst I'm here, does anyone have the direct address for Webstats, to hand?  Firefox has wiped my bookmarks (again).

Regards,

Penny.


Title: Re: Webstats late?
Post by: Midnight Caller on January 31, 2008, 12:52:42 am
Webstats for:

Force9
https://portal.plus.net/stats-f9/

PlusNet
https://portal.plus.net/stats-pn/



Title: Re: Webstats late?
Post by: Oldjim on January 31, 2008, 10:46:09 am
Mine came at 6:33

Thanks Douglas.  Just checked back and mine were in at 07.08.

Whilst I'm here, does anyone have the direct address for Webstats, to hand?  Firefox has wiped my bookmarks (again).

Regards,

Penny.
Penny,
Firefox automatically backs up your bookmarks. Assuming you are not on Vista it is under Documents and Settings, User, Applications, Mozilla, Firefox, Profiles


Title: Re: Webstats late?
Post by: Penny on January 31, 2008, 03:12:11 pm
Webstats for:
Force9
https://portal.plus.net/stats-f9/
PlusNet
https://portal.plus.net/stats-pn/

Appreciate the addresses.  However the top one (for our main F9 a/c) just generates:
Quote
Webstats are currently unavailable for your domain
We're sorry, there are currently no Webstats available for your domain. Some possible reasons for this are:
* If you have recently activated your Webstats
Webstats for your domain are updated overnight, on a nightly basis. This means if you have recently activated Webstats on your account, your website statistics will be available within 24 hours. ...(etc.)

I don't know why that address doesn't work here but does anyone have any alternatives?

Firefox automatically backs up your bookmarks. Assuming you are not on Vista it is under Documents and Settings, User, Applications, Mozilla, Firefox, Profiles

So it does :) Never knew that (nor would have found it in a million years without the directions).  However - it only has toolbar bookmarks for the last five days.

I should maybe explain here that Firefox seemingly makes my PC unstable - every few days I have to do a fat32 disk check, and almost invariably it kicks off any changes firefox has made.  Then the PC works better for a day or two, sometimes 3-5, but usually, gradually, things stop working until I do another fat32.

Discovered however I did have some IE6 'favourites' history in that area of the drive (and, on checking, my IE6 bookmarks are still there, on the browser) but both times I get
Quote
Please visit www.plus.net for quality business broadband
- Up to 8Mb download speeds
- Static IPs
- Broadband Firewall and email anti-virus/anti-spam
- Dedicated business support team
- Webspace and email addresses included

Do you usually manage your account at www.plus.net.uk?
You should now use the main PlusNet website at www.plus.net - you'll find you can
manage your account there and enjoy extra features. Visit www.plus.net and log in by
entering your username and password and choosing Force9 as your provider.

so the F9 website changes must have occurred after the bookmark was made.  Does anyone know of another direct address that might work, for F9 webstats?

Regards,

Penny.


Title: Re: Webstats late?
Post by: Oldjim on January 31, 2008, 03:25:35 pm
Penny - why don't you create a backup yourself when most of them are on again. Then you could reinstall as you need.
Open bookmarks, organise bookmarks  then click on file export


Title: Re: Webstats late?
Post by: Penny on January 31, 2008, 03:28:45 pm
Penny - why don't you create a backup yourself when most of them are on again. Then you could reinstall as you need.
Open bookmarks, organise bookmarks  then click on file export

:D  probably a good idea.

So, does anyone have any clues as to a direct Force9 address that might work (here) for Webstats?

Regards,

Penny.


Title: Re: Webstats late?
Post by: Midnight Caller on January 31, 2008, 08:00:07 pm
Hi Penny

You forgot to put in your URL on the end.

https://portal.plus.net/stats-f9/www.happychild.org.uk/

Hope this works.


Title: Re: Webstats late?
Post by: Penny on January 31, 2008, 11:32:58 pm
Hi Penny
You forgot to put in your URL on the end.
https://portal.plus.net/stats-f9/www.happychild.org.uk/
Hope this works.

LOL

So I did.  Works fine now.

Thank you Gary :)


Title: Re: Webstats late?
Post by: dgdclynx on February 03, 2008, 07:45:34 am
I am getting worried at 7:48.


Title: Re: Webstats late?
Post by: dgdclynx on February 03, 2008, 08:05:42 am
I am getting worried at 7:48.


Ticket raised at 8:00. Where is Bob?


Title: Re: Webstats late?
Post by: dgdclynx on February 03, 2008, 08:23:39 am
Ticket 24068587 raised and I am not the only one. See the thread on the Community Site.

Why didnt notification take place automatically that webstats had failed?


Title: Re: Webstats late?
Post by: chrisparr on February 03, 2008, 04:40:21 pm
I can't say anything about notifications yet because I'm not in work today. However I have asked the guys in the CSC to make a networks callout so this can get sorted.


Title: Re: Webstats late?
Post by: chrisparr on February 03, 2008, 04:53:03 pm
However I have asked the guys in the CSC to make a networks callout so this can get sorted.

They had already made a callout, you can see the problem here:-
http://www.plus.net/support/service/problems/problem.php?intProblemId=49864



Title: Re: Webstats late?
Post by: dgdclynx on February 03, 2008, 05:11:33 pm
Thanks Chris.


Title: Re: Webstats late?
Post by: Penny on February 03, 2008, 05:24:33 pm
Thanks Chris.


Likewise.


Title: Re: Webstats late?
Post by: dgdclynx on February 03, 2008, 10:15:23 pm
Why wasnt the manual run started before Chris Parr saw what was happening. Four hours delay it seems. Black marks PN.


Title: Re: Webstats late?
Post by: bpullen on February 04, 2008, 08:26:13 am
Hi Doug,

See here (http://community.plus.net/forum/index.php/topic,60361.msg490941.html#msg490941). Looks like there was a problem with the first attempt at re-running the scripts.

Are your stats all OK now?


Title: Re: Webstats late?
Post by: dgdclynx on February 04, 2008, 09:42:39 am
Thanks Bob. This morning's run went fine. The question is why the early warning system didnt work to bring the problem to PNs attention. Hopefully it was a one-off. Cheers.


Title: Re: Webstats late?
Post by: Matt_2k34 on February 11, 2008, 11:45:52 pm
Quote
Hopefully it was a one-off. Cheers.

Lets take a look:

OK so were nearly 12 months on from the original report from penny,

How come this is still happening ??? :-(

asif it happening once isnt embarassing enough, surely it going on for nearly 12 months is a joke?

whats next, outsourcing webhosting to another company?

really people shouldnt be asking Bob to continue looking into this, surely if people are asking for one member of staff, that shows that nothing happens *unless* its Bob.

Complete respect to you to getting it sorted each time around, but surely the system should of been sorted so you dont have to waste your time on matters like this, and can do more important things within PlusNet.

Or is it just me on this?

Cheers

Matt


Title: Re: Webstats late?
Post by: jelv1 on February 12, 2008, 07:51:44 am
No it's not just you. From 20th January:

I suspect this will be another case where nothing happens until Bob comes along. :-(


Title: Re: Webstats late?
Post by: MauriceB on February 12, 2008, 09:31:47 am
PUG continues to push this problem along with the rest of the known Web Hosting and CCGI problems.  No resolution yet though :-X


Title: Re: Webstats late?
Post by: mikeb on February 12, 2008, 11:24:04 am
... whats next, outsourcing webhosting to another company?

Many a true word spoken in jest and all that  :wink:

Anyone running a book ?
If so then my 50p is on yes and probably not that far down the line.


Title: Re: Webstats late?
Post by: Penny on February 12, 2008, 10:34:05 pm
... whats next, outsourcing webhosting

Well I really hope they don't.  The quality of the webhosting (on the homepages servers) is first class, or that's been my experience of it, for some years now.

Providing webpages (some or many) is an intrinsic part of many customers' total packages, and I wouldn't like to see that aspect de-stabilised.  At the moment it works (very) well.  Outsource it and who knows?  If it's problematic and customers have to take their webpages elsewhere, connection-accounts are likely to follow.

Out-of-house webhosting may work well - or it may not.  Having seen the fiasco after connections were outsourced to Tiscali, and the resulting massive drain of customers, I hope PN might be wary of changing an aspect of their set up that works very well as part of the total package.

Regards,

Penny.


Title: Re: Webstats late?
Post by: dgdclynx on February 21, 2008, 07:47:15 am
Havent turned up yet today. I am not the only one as there is a report in Community support in CS.


Title: Re: Webstats late?
Post by: dgdclynx on February 21, 2008, 08:56:33 am
I have raised a ticket pointing out that I am not alone cos Mike in Customer Support on CS has also reported things havent worked.

I said that a Service Status should be put out and one for the current mail authentification problems.

Anybody else should also raise a ticket to prod PN to do something.


Title: Re: Webstats late?
Post by: jelv1 on February 21, 2008, 09:42:30 am
http://usertools.plus.net/status/archive/1203585341.htm


Title: Re: Webstats late?
Post by: Matt_2k34 on February 21, 2008, 02:56:43 pm
Again... 

Surely PN are feeling a little " :blush: " after TWELVE MONTHS of incompetance.

*WHY* hasnt this been sorted still - and why can no one answer this?? im sure its costing you more to keep this poor, badly maintained system running, and botching it each week, costing in sending someone to fix it - you might aswell invest in a system that works.


Title: Re: Webstats late?
Post by: Barry Zubel on February 21, 2008, 03:04:37 pm
Frankly, if the datacentre went offline then I suspect the machines that run the webstats process were probably...

turned off..

Tricky to run webstats on a powerless machine!!

I guess the script will be being rerun at the moment.

B.


Title: Re: Webstats late?
Post by: chrisparr on February 21, 2008, 03:52:28 pm
Barry is correct, the webstats issue was caused by this mornings datacentre outage, the lack of webstats had already been alerted internally shortly before Bob posted the service status. I've checked and mine are there now, if anyone is still missing stats please let me know, otherwise I'll close the ss this afternoon.


Title: Re: Webstats late?
Post by: Matt_2k34 on February 21, 2008, 11:18:04 pm
Quote
if the datacentre went offline

Sounds like *another* "Excuse" to me.


Title: Re: Webstats late?
Post by: spraxyt on February 21, 2008, 11:39:34 pm
Perhaps having a read of the post here (http://community.plus.net/forum/index.php/topic,61274.0.html) would persuade you there really was a major overnight problem not of PlusNet's doing. Their staff have done a sterling job getting facilities operational again.


Title: Re: Webstats late?
Post by: Matt_2k34 on February 22, 2008, 01:14:56 am
*sigh* feels like your missing my point.

OK maybe this *one* wasnt anything that PN could prevent - but you guys really just need to look through the history of the page - one out of how many that were avoidable?

In my eyes it just looks shoddy and unprofessional, and i expected better from my ISP which is "improving" itself, when this is still a re-occuring problem. ill give PN their due, more capacity, competance over Postini and the email issues it has faced, aswell as being bought out all not that long ago.

Quote
Their staff have done a sterling job getting facilities operational again.

And im not bad-mouthing the staff one bit, everytime i have to ring support for (one reason or another) they are always competant and have good technical knowledge (not something alot of people can say when ringing their isp :roll:) i just find it strange that a company worth over 60m, who proclaim theirself to be at the forefront of ISPs and traffic management etc. and they have issues with something "simple" like webhosting and webstats.

Quote
The webstats run was started manually this morning and has now generated customers webstats.

its the "manually" part i dislike -

or is this just me?

p.s. i still dislike the community site :( - seems like PUG is dying too in favour of it  :cry:


Title: Re: Webstats late?
Post by: spraxyt on February 22, 2008, 02:03:55 am
I assume the automatic production of Webstats would be underway when power to the equipment in the third-party data centre was cut. I don't see how one can reasonably expect the process to continue at that point.

Quote
The webstats run was started manually this morning and has now generated customers webstats.

its the "manually" part i dislike -

or is this just me?

Sorry I fail to see how it could be anything but a manual process to restart the run in these circumstances, after everything had been brought back up and proved to be working.


Title: Re: Webstats late?
Post by: pjmarsh on February 22, 2008, 08:37:27 am
...and they have issues with something "simple" like webhosting and webstats...
I'd also like to point out that there is nothing "simple" about properly managing webhosting.  Generating webstats can be pretty complicated as well.  I've got many sites, and have used loads of different hosting companies over the last 10 years, and I don't think anyone of them have not had a webstats issue at some point, many of which didn't have anything as sophisticated setup as PlusNet have.  On my own web servers I've had a good few times when we've had to do  a lot of fiddling with the logs to get the stats to play the game, and I have some very experienced and competant guys in my team.

Phil


Title: Re: Webstats late?
Post by: mikeb on February 22, 2008, 12:06:39 pm
I suppose I should be very grateful that logfiles appeared yesterday rather than the data just being lost and all that but do we *really* have to keep getting duplicate/triplicate entries and repeated blocks of data (also duplicated/triplicated) every single time there is some problem or other that necessitates a manual run ?  Surely someone could have spared 5 minutes and fixed the d@mn script(s) by now seeing that this is an age old problem !

The late logfiles contained duplicated/triplicated data for every single line entry and today's logfiles contain all of this previous duplicated/triplicated data as well as yesterday's data.  It makes a right old mess of the figures and any on-going analysis if Webalizer doesn't detect/remove duplicates.  I know that it rejects additional blocks of old data but I don't think it does anything with duplicated data except count it. I think that I'd probably put my 50p on silly, avoidable, well known and long-standing problems like this NOT helping the current "website archiving for no particularly good reason" issues in the slightest ;)

As for web hosting/stats always being a problem - I have a rather ancient freebie webserver app running on a very ancient and almost qualifying as antique 'puter and have done for several years. It has never crashed despite running under Win98. It has never failed to respond to requests providing that the configured max number of connections isn't exceeded. It has never failed to produce accurate and consistent logfiles that I post-process with webalizer. The system is powered 24/7 and does lots of other stuff like collecting router syslog data and recording 3 cameras worth of CCTV so it's loaded to the absolute max if not well beyond but baring mains power failures it has never bombed, hung, had hardware issues or had any other problems necessitating a reboot, three finger salute or power-down in more years than I care to remember. Perhaps I should be advertising Ye Olde System as a 3rd party reliable hosting platform if all the 'professionals' are having such problems with doing exactly what it says on the tin :-P


Title: Re: Webstats late?
Post by: spraxyt on February 22, 2008, 01:52:24 pm
The late logfiles contained duplicated/triplicated data for every single line entry and today's logfiles contain all of this previous duplicated/triplicated data as well as yesterday's data.  It makes a right old mess of the figures and any on-going analysis if Webalizer doesn't detect/remove duplicates.  I know that it rejects additional blocks of old data but I don't think it does anything with duplicated data except count it

Thanks for mentioning this, I hadn't picked up that duplicates/triplicates were the norm when Webstats had to be run manually. I've raised this elsewhere.

David


Title: Re: Webstats late?
Post by: MauriceB on February 22, 2008, 02:50:31 pm

p.s. i still dislike the community site :( - seems like PUG is dying too in favour of it  :cry:

It may seem like that. PUG has been relatively quite in the public forums for a while now, mainly due to our reduced numbers.  Things are moving towards a 'revitalised' PUG - more news shortly. :angel:

Maurice


Title: Re: Webstats late?
Post by: Matt_2k34 on February 23, 2008, 07:20:54 pm
Things are moving towards a 'revitalised' PUG - more news shortly. :angel:
Maurice

Sounds great :)


Title: Re: Webstats late?
Post by: dhookham on February 27, 2008, 01:25:43 am
p.s. i still dislike the community site :( - seems like PUG is dying too in favour of it  :cry:

Although we work closely with PlusNet and are afforded some support from them (eg the PUG forums and website are hosted on a PlusNet box), we are an independent group.

It's understandable that PlusNet will want to put the majority of their energies into an area of their own, hence the focus onto the Community Site. However, that doesn't mean the end to Usergroup/Usertools. If anything, by directing a lot of the "quick win" activity to the Community Site, it gives us a greater ability to focus onto the more technical discussions.

As part of this, we've recently expanded with the addition of several new members, many of whom you may recognise from the Community Site. By such "cross-fertilisation", we hope to be able to reach a greater potential audience, as well as to learn from the different approach and styles used here and the CS forums. It is also worthy of note that the new intake includes a number who are CS forum mods, and hence already have a mandate from a proportion of users.


Title: Re: Webstats late?
Post by: dgdclynx on March 30, 2008, 07:36:17 am
No webstats yet this morning. With BST arriving I presume PN couldnt cope as usual.


Title: Re: Webstats late?
Post by: dgdclynx on March 30, 2008, 08:56:56 am
No webstats yet this morning. With BST arriving I presume PN couldnt cope as usual.


I just raised a ticket....

As every year BST has blown Webstats. Could the run be started manually so as not to lose the data thanks. And a Service Status might be advisable.



Title: Re: Webstats late?
Post by: Penny on March 30, 2008, 09:27:31 am
I just raised a ticket....
Could the run be started manually so as not to lose the data thanks. And a Service Status might be advisable.

Thanks for flagging this up, Douglas :)  usually I'd have made a post somewhere before BST kicked in but I seem to have lost the last 3-4 weeks somewhere (house move now done, thankfully).

I noticed when raising the ticket the option for text message updates - is this (a) free (b) in addition to e-mail updates, or does opting for texts remove the other option?

I linked the ticket back to your post above - and the link works - does anyone know why the links from Announcements on service status still don't work? (eg see post at http://www.plus.net/supportpages.html?a=2&?helpheader=servicestatus - 28/03/2008 @ 18:11 ).

Regards,
Penny.


Title: Re: Webstats late?
Post by: Penny on March 30, 2008, 09:42:34 am
Ticket reply already from Support (JW) saying:

Quote
Thanks for contacting us regarding this, I've already raised problem 50888 regarding this, and I've let Matt know who's going to double check things out and make sure that Networks sort it out.

Good to know everything's in hand already.



Title: Re: Webstats late?
Post by: jelv1 on March 30, 2008, 11:53:00 am
Douglas/Penny

I wonder why you didn't raise the ticket in advance - perhaps if you raised it on Friday morning saying you are expecting webstats to go wrong on Sunday networks could have broken the habit of a lifetime and made sure it ran correctly before there was a need to give a prod.


Title: Re: Webstats late?
Post by: dgdclynx on March 30, 2008, 12:00:12 pm
Penny/ I dont know if everything is in hand. They may have ignored my ticket. I asked for an SS but none has appeared.


Title: Re: Webstats late?
Post by: Penny on March 30, 2008, 12:29:35 pm
Douglas/Penny
I wonder why you didn't raise the ticket in advance

usually I'd have made a post somewhere before BST kicked in but I seem to have lost the last 3-4 weeks somewhere (house move now done, thankfully).

pre-answered :D  wd appreciate some response/s on the text msg factor and the portal links, though, if poss., from anyone.

Penny/ I dont know if everything is in hand. They may have ignored my ticket. I asked for an SS but none has appeared.

Oh joy.  There's still nothing on service status (nor a P1) but weird if they haven't answered your ticket either, especially if a problem has been raised as JW said.  Wouldn't have expected Sunday mornings to be exceptionally busy, and the ticket must still be visible somewhere.

I'm just going to trust that things are in hand as stated on my ticket - once Networks get involved they usually get things sorted.  Don't know which Matt was being referred to, though.

Regards,

Penny.


Title: Re: Webstats late?
Post by: dontflag on March 30, 2008, 12:40:31 pm
I've raised a "webstats" ticket but not had any response yet.

The "last refreshed" time on the Service Status page appears to using GMT instead of BST - yet another thing broken by the change to BST!


Title: Re: Webstats late?
Post by: mikeb on March 30, 2008, 01:04:04 pm
Quelle Surprise and all that  :roll:  Should have raised a ticket yesterday in anticipation of the usual problem I suppose.

I just can't understand why GMT/BST change has always resulted in silly problems all over the place and continues to do so :(  Why not just stick with GMT and have done with it ?


Title: Re: Webstats late?
Post by: MauriceB on March 30, 2008, 01:19:50 pm
This problem just never seems to get sorted on a permanent basis.  I've raised it as PUGIT Issue 403 to give it some visibility in the workstack :evil:


Title: Re: Webstats late?
Post by: dgdclynx on March 30, 2008, 02:46:47 pm
I should just say that I did get a response to my ticket saying that the problem had been passed on after verifying that it was genuine. Fingers crossed.


Title: Re: Webstats late?
Post by: Penny on March 31, 2008, 12:12:37 am
This problem just never seems to get sorted on a permanent basis.  I've raised it as PUGIT Issue 403 to give it some visibility in the workstack :evil:

Thanks :)  good idea.

Would it be possible to make this a "vote" item rather than "associate my username" (?)


Title: Re: Webstats late?
Post by: Penny on March 31, 2008, 12:13:40 am
I should just say that I did get a response to my ticket saying that the problem had been passed on after verifying that it was genuine. Fingers crossed.

Got my stats, Douglas - only just now returned to the pc.  Did yours arrive okay?


Penny.


Title: Re: Webstats late?
Post by: spraxyt on March 31, 2008, 12:24:39 am
(Re PUGIT Issue 403) Would it be possible to make this a "vote" item rather than "associate my username" (?)

That's one of the changes being worked on. It's (correctly) classified as a "problem" and currently the 'associate' text goes with that (for PN to use for diagnostic work). However that purpose has been superseded by the facility on the portal. For the moment, users should ignore what the text says, vote anyway.


Title: Re: Webstats late?
Post by: Penny on March 31, 2008, 12:49:24 am
That's one of the changes being worked on. It's (correctly) classified as a "problem" and currently the 'associate' text goes with that (for PN to use for diagnostic work). However that purpose has been superseded by the facility on the portal. For the moment, users should ignore what the text says, vote anyway.

Thanks for the very clear explanation re the voting on PUGIT 403 (http://usergroup.plus.net/pugit/view.php?id=403).  Would be good if the whole GMT/BST issue got sorted, has been an issue with Webstats for as far back as I can remember, certainly pre PUG (usenet iirc) so probably 5-7 years overall.

Regards,

Penny.