Plusnet Usergroup

All Users - The Open Forum => Plusnet Customer Service Issues => Topic started by: amcclean on June 13, 2006, 10:41:11 pm



Title: Plusnet portal also constipated
Post by: amcclean on June 13, 2006, 10:41:11 pm
The portal also appears to be constipated tonight. I can reach everywhere else I want to go except plusnet portal. I guess everyones trying to save 50p per mins and trying to check the status page.

I know the status line exists before anyone remineds me. Could the stats line no. be posted at the bottom of every plusnet page or quite prominantly elsewhere. Not everyone keeps these details to hand.

Cheers

A


Title: Re: Plusnet portal also constipated
Post by: Colin on June 13, 2006, 10:43:31 pm
Everyone should have been emailed with the details... and it did say to perhaps print them out.

Service Status Numbers are:
PlusNet - 0845 002 0173
Free-Online - 0845 002 0175
Force9 - 0845 002 0174


Title: Re: Plusnet portal also constipated
Post by: amcclean on June 13, 2006, 10:52:03 pm
Cheers Colin.

It would be good o have them more accessable on the site. eg at the bottom of the page. The main no used to be there.
It would only need to be on the pages after logging in not the public pages.

A


Title: Re: Plusnet portal also constipated
Post by: crowbo on June 14, 2006, 12:10:31 pm
This demonstrates what probably most people are guilty of (myself included), in that you never have the contact / config details to hand when you have a problem, which is when you most commonly require them. Might be worthwhile seeing if PlusNet could send a standard e-mail to all users with all of the contact info and server info. That way all users would have a copy of this locally if their network goes blat.


Title: Re: Plusnet portal also constipated
Post by: Colin on June 14, 2006, 12:15:04 pm
AFAIK, all the contact details WERE emailed to customers, in fact when I posted the numbers last night, I pulled from the ones sent to my accounts.


Title: Re: Plusnet portal also constipated
Post by: tbird3 on June 22, 2006, 06:31:01 am
No, they were NOT sent to mine. :|


Title: Re: Plusnet portal also constipated
Post by: Colin on June 22, 2006, 08:23:26 am
Hmm, can you look in "My Questions" and see if it's logged there?


Title: Re: Plusnet portal also constipated
Post by: MysteryFCM on June 27, 2006, 12:58:09 am
Weren't sent to me either .... :?

/edit

... and the portal (specifically the forums) are extremely constipated again this evening/morning/week .... lol


Title: Re: Plusnet portal also constipated
Post by: JBailey on June 28, 2006, 10:02:55 pm
I've just had my ADSL activated, and was definitely sent a "question" containing my config details.