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Plusnet Usergroup » All Users - The Open Forum » Plusnet Network and Technical Issues » One of two laptops dropping off of router
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Author Topic: One of two laptops dropping off of router  (Read 3078 times)
phoeny

Posts: 1

« on: April 13, 2015, 02:57:31 pm »

Advice please, we are using two laptops - both wireless. one running Windows 7, the other Vista home premium. The wireless connection on the Windows 7 is constant, however, on Vista, several times a day, there is no internet connection at all and the router does not have it listed.  I have checked to see different IP address have been assigned to both machines and there is.

Sometimes it will come back on a few moments later, other times we have to unplug the router before it will connect again.
We are on fibre if that is any help.

Also, any advice you can give, please do it in baby language as I am a complete computer numpty - thank you  smiley
MauriceB
Administrator

Posts: 4356

« Reply #1 on: April 14, 2015, 07:23:15 pm »

Hi Phoeny.

First a question:-  Is the Vista machine further away from the router and / or in a different room?  It could just be a simple case of one machine receiving a smaller WiFi signal than the other.  One easy check is to do a right mouse click on the Wireless Icon (usually to be found in the Right hand side of the Task Bar at the bottom of your screen) This brings up a 'pop up' Menu:  Select status and look at the Signal Strength being reported.  Do this on both machines and compare the results.

Or just swap the locations of the two machines and see if things change at all.

Maurice
dhookham
Administrator

Posts: 3268


« Reply #2 on: April 14, 2015, 08:49:06 pm »

The other thing that might be worth looking at is if there is any correlation between the times the Vista machine falls off and any other 'things' happening in and around your house. Examples are things like microwaves, fridges, thermostats, street lighting, etc.

It's the PlusNet Way
ChrisAO

Posts: 12

« Reply #3 on: November 19, 2015, 08:45:01 am »

Just for the record, even though the OP hasn't bothered to respond to the questions and suggestions, another possibility is this could be because if it's the 2704n router, some devices show up as "unknown" instead of having a network name. "unknown" devices seem to case various issues with the 2704n.
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