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Plusnet Usergroup » All Users - The Open Forum » Plusnet Network and Technical Issues » some website are not reachable
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Author Topic: some website are not reachable  (Read 4156 times)
nicop

Posts: 4

« on: January 30, 2014, 09:47:02 pm »

Hi,
since I have moved to PlusNet I have not been able to access some websites such as www.unionesarda.it and www.beppegrillo.it. Other websites are ok, for example www.ilfattoquotidiano.it.

It seems to me that there are some routing problems between plusnet IP ranges and some Italian networks. My current IP address is in the range 87.112.44.x. When I try some traceroutes to those websites' IPs, the common hop seems to be linx.wind.it.

I did not have the same problem with TalkTalk and VM.

Many thanks in advance,

Nico


jelv1

Posts: 2130

« Reply #1 on: January 30, 2014, 10:35:24 pm »

No problem accessing those sites from here.

I don't think the IP address will be relevant but your current gateway may be. Try disconnect/reconnect to see if changing gateway makes a difference. I'm currently on ptn-ag03.
« Last Edit: March 18, 2014, 07:29:51 pm by MauriceB »

jelv
nicop

Posts: 4

« Reply #2 on: January 30, 2014, 11:00:57 pm »

thanks for your reply.

I was on ptw-ag02 and now on ptw-ag04 but still not able to see them.

if you do a traceroute, is linx.wind.it one of the hops?

Thanks again
nadger
Usergroup Member

Posts: 481


« Reply #3 on: January 31, 2014, 08:20:08 am »

No problems from ptw-ag02.

Regards

John
nicop

Posts: 4

« Reply #4 on: January 31, 2014, 10:13:43 am »

Many thanks. It is quite strange as I have no issues with other providers.
Some people had similar issues in the past but not sure how it was fixed.

Hopefully Plusnet will be able to find the cause of this.
jelv1

Posts: 2130

« Reply #5 on: February 03, 2014, 08:53:44 am »

Website is accessible but tracert doesn't complete:

C:\Users\John>tracert www.unionesarda.it

Tracing route to www.unionesarda.it [151.12.121.151]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  tg582 [192.168.1.254]
  2    38 ms    23 ms    66 ms  lo0-central10.ptn-ag03.plus.net [195.166.128.192]
  3    21 ms    21 ms    21 ms  link-a-central10.ptn-gw01.plus.net [212.159.2.136]
  4    20 ms    21 ms    20 ms  xe-5-3-0.ptw-cr01.plus.net [212.159.0.108]
  5    44 ms    45 ms    45 ms  linx.wind.it [195.66.225.65]
  6    45 ms    45 ms    44 ms  151.6.2.177
  7    57 ms    58 ms    57 ms  151.6.1.130
  8    58 ms    58 ms    54 ms  151.6.5.237
  9    57 ms    55 ms    57 ms  151.6.85.254
 10    82 ms    84 ms    82 ms  151.5.164.10
 11     *        *        *     Request timed out.

jelv
nicop

Posts: 4

« Reply #6 on: February 03, 2014, 11:02:15 am »

Hi Jelv,
many thanks.
Here below my traceroute (sorry in Italian!).
I get the same for all websites accessed through Wind's (Italian Provider) network via linx.wind.it (london internet exchange):

C:Documents and SettingsAdministrator>tracert www.unionesarda.it

Rilevazione instradamento verso www.unionesarda.it [151.12.121.151]
su un massimo di 30 punti di passaggio:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 10 ms 11 ms lo0-central10.ptn-ag03.plus.net [195.166.128.192
]
3 10 ms 10 ms 10 ms link-b-central10.ptn-gw02.plus.net [212.159.2.13
8]
4 13 ms 9 ms 10 ms xe-5-3-0.ptw-cr02.plus.net [212.159.0.110]
5 11 ms 17 ms 10 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 36 ms 36 ms 35 ms linx.wind.it [195.66.225.65]
7 * * * Richiesta scaduta.
8 * * * Richiesta scaduta.
9 * * * Richiesta scaduta.
10 45 ms 47 ms 48 ms 151.6.85.254
11 * * * Richiesta scaduta.
12 * * * Richiesta scaduta.
13 * * * Richiesta scaduta.
14 * * * Richiesta scaduta.
15 * * * Richiesta scaduta.
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