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Plusnet Usergroup » All Users - The Open Forum » Plusnet Customer Service Issues » Internal Acronyms?
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Author Topic: Internal Acronyms?  (Read 4232 times)
pjw29

Posts: 3

« on: August 01, 2011, 07:21:02 pm »

Hi, I have just received a couple of tickets regarding an earlier chat with customer services. They are a copy of internal communications from plusnet just to keep me posted of what is going on. I am just wondering what the acronyms used are. Not through concern, just through general curiosity. They are:

Regarding my phone line:
1) "CLT fails causing DCN and LTB"
2) "eu currently transferring service... "

And my current package:
3) "PSTN"

So i am wondering what "CLT, DCN, LTB, EU, and PSTN stand for.

Thanks if anyone can help
NB
Usergroup Member

Posts: 2071

« Reply #1 on: August 01, 2011, 08:40:16 pm »

EU in this context will mean End User i.e. you the customer
PSTN would generally refer to Public Switched Telephone Network i.e. a bog standard BT copper line rather than Cable, etc.
I think DCN is Dropped ConnectioN, and a little googling suggests LTB is Lower Threshold Breach

No idea what CLT is though
pjw29

Posts: 3

« Reply #2 on: August 01, 2011, 11:26:57 pm »

My own guess that that would be a Closed Loop Test. But not sure. Thanks though.
spraxyt
Usergroup Member

Posts: 3003

« Reply #3 on: August 02, 2011, 10:16:28 am »

I thought CLT was copper line test, but that's just a guess.
pjw29

Posts: 3

« Reply #4 on: August 02, 2011, 07:21:00 pm »

Actually that may make more sense, as it would seem that the exchange has ****ed up my copper line!
bpullen
Plusnet Staff

Posts: 1980


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« Reply #5 on: August 03, 2011, 09:07:58 am »

So i am wondering what "CLT, DCN, LTB, EU, and PSTN stand for.

CLT = Copper Line Test
DCN = Dropping Connection
LTB = Low Threshold Breach
EU = End User
PSTN = Public Switched Telephone Network

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