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Plusnet Usergroup » All Users - The Open Forum » The Business Users Forum » Difficulty signing up a new account on-line
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Author Topic: Difficulty signing up a new account on-line  (Read 3843 times)
MauriceB
Administrator

Posts: 4356

« on: June 28, 2011, 06:56:44 pm »

I've been attempting to sign up a new User account for the last couple of days.

Yesterday got all the way past giving credit card details - then site responded "error unable to save details due to a problem at our end" (paraphrased from memory)  Confirmed with support that account had not been created and CC details saved.

Tried again tonight.  Now getting stuck on the 'Signup - your details' page.  Just will not accept anything in the 'Default email' box?  Tried the suggested name@newaccount.plus.com, tried my plusnet account, tried an external mail address, tried nowt.  Always the same message: 

"Email Address - Your email address should be 2 to 16 characters in length, start with two letters and contain no spaces or special characters."

Pleasant support but after the suggestions above failed, proposed signing up via the phone?  It should be an easy process, so why the difficulty in making on-line signup work.

Maurice
MauriceB
Administrator

Posts: 4356

« Reply #1 on: June 28, 2011, 06:59:54 pm »

Ooops embarassed

Meant to post this on Community.

Maurice
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