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[Trev]

My Inbox appears to be jammed. This follows a repeated demand for my User name and password, which was repeatedly entered correctly without a result.
Windows Mail refuses to receive emails (although I can SEND emails without problems) and it is showing 14 unread emails.
But I have read all of them via another computer (which then shows none outstanding to be read) and so I know there are none really outstanding.
However, my machine still shows 14 that I can't access and it won't display them or allow me to receive any.
I've been on this all day.
Can anyone assist please ? I would be most grateful.

Trev

[dgdclynx]

from Service Status....

 
10/10/2009 @ 12:48  Email Authentication Errors - RESOLVED
This is an update to the earlier posting regarding authentication problems when attempting to receive email using an email client.

Our networks team have identified and resolved the issue and all customers should now be able to access their emails as normal.

Sorry for any inconvenience this caused.

Kind Regards,

Chris Parr
Customer Support 
10/10/2009 @ 11:24  Email Authentication Errors - NEW
We are currently investigating reports of authentication problems when customers are attempting to receive email using an email client.

If you experiencing this problem and need to access your email, you should be able to use webmail as this is not affected by the same issue.

We'll post an update as we have more information.

Sorry about any inconvenience this may be causing.

Kind Regards,

Chris Parr
Customer Support

.....

I presume this fixed it.

 

[Trev]

Thanks Chris, but I'm afraid the problem remains exactly the same!

[bobmilton]

This problem has been around for quite some time. It has been intermittent for weeks.
Today I raised a ticket no. 30317538 in order to alert someone.
 We may be lucky (?) this time.
Yesterday it appeared to have been cleared, but it is now happening once more.
Am I right in thinking that there is some work to be done soon. Perhaps there has been something done previously which has has caused this problem, maybe not ?

[spraxyt]

Work to move the mail storage to a new data centre was carried out overnight Friday-Saturday and initially on Saturday there were password authentication problems when collecting mail. These were fixed around lunchtime Saturday as noted in the Service Status post.

Since you have problems accessing your mailbox from only one computer it appears that there is a problem with Windows Mail on that machine. There is no indication of any problem with email at Plusnet's end of the link.

I would be inclined to try deleting the email account from Windows Mail on that computer, then set it up again. This often cures problems of this nature. Make a note of settings before you delete the account.

David

[chrisparr]

I think David has hit the nail on the head. If you can access the same emails from another machine then it's likely to be the first machine causing the problems.

[bobmilton]

I think I may have found a cause for this problem.
I recently updated my Zone Alarm Security Suite and ran into trouble.
On searching for a cure I came across this comment,
"ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should."

---- I did have SpybotS&D as well as Adaware installed. Removing them appears to have cured my ZA problem and I have found that the trouble with Windows Mail has cleared.
Could this be due to the security tools delaying whilst they are scanning?

[spraxyt]

Yes, I think delays introduced during checking by security products could well cause problems.

At one time Norton Internet Security (running alone) was prone to allowing the mail-server connection to close/time-out before Outlook (in my case) was able to delete received POP3 mail from the server - so next time the messages downloaded again. I cured that by using alternative security products.

David