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Plusnet Usergroup » All Users - The Open Forum » Plusnet Customer Service Issues »  Pay as you host failure No support - again, yet again
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Author Topic: Pay as you host failure No support - again, yet again  (Read 3871 times)
elmer

Posts: 20


« on: January 04, 2009, 10:11:05 pm »

I left the message below on the PAYH forum a little while ago, forgetting my original complaint in this forum all that time ago.
It seems that nothing has changed.

"I have just come home and checked emails. Nothing!  (2045hrs)

Checked web mail, not working cannot login.

Checked websites hosted on PAYH  cgi-bin scripts not working at all.  This particular problem keeps happening time and time and time again, and nobody sorts its once and for all. considerable amount of work to reset websites when, and if, they are working again.

FTP access not working
Plesk control panel not working, no access at all!

PAYH main page, more errors that a porcupine has quills
No message on service status

But the big thing, no telephone number to ring to report the failure. So once again we are stuck with major problems until Aaron and Kevin start work at 0900 Monday.
Really is this the way to run and ISP without support when major problems occur?

Is anybody really interested?
"

We are just not making any progress in support either from PAYH or Plusnet
Why is that?Huh

Elmer
jelv1

Posts: 2130

« Reply #1 on: January 04, 2009, 10:19:20 pm »

Given the timing I rather suspect it was down to this:

http://usertools.plus.net/status/archive/1231106582.htm

Is it back up now?

jelv
elmer

Posts: 20


« Reply #2 on: January 04, 2009, 10:23:32 pm »

Thanks for the posting.
No change whatsoever at 2223hrs
Given the spread of problems, looks more serious that just a slow down.

Elmer
mjtaylor

Posts: 143


« Reply #3 on: January 05, 2009, 09:07:49 am »

This should all be working now, sorry about the hassle - are you still seeing any issues?

Regards,

Matt Taylor
Plusnet Support
elmer

Posts: 20


« Reply #4 on: January 05, 2009, 09:16:37 am »

Thanks for the reply.
All seems to be well again.  smiley
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