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Plusnet Usergroup » All Users - The Open Forum » Plusnet Customer Service Issues » Such A Long Time to reset a fault
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Author Topic: Such A Long Time to reset a fault  (Read 1452 times)
Soulsville

Posts: 52

« on: November 26, 2008, 04:00:25 pm »

Hi

I had an email telling me I had come close to my limit of downloads between 4pm and 00.01am
yet it was wrong due to the fact that Plusnet not myself moved my billing date by 6 days.
i raised a ticket Questions | ID: 27081187 on sunday, To Plusnet's credit they have admitted
it was a mistake and that my usage needed to be reset to the corect date.  This should be a
simple task to do, but alas I am still waiting for comfirmation from Plusnet that it has been
sorted.  Come on Plusnet you have been good lately. sort it out

Soulsville
 
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