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[jelv1]

You don't put the http:// on the start of a tracert, it's just:

tracert portal.plus.net

[jerryw]

You don't put the http:// on the start of a tracert, it's just:

tracert portal.plus.net

Oh, OK:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jerry>tracert www.portal.plus.net
Unable to resolve target system name www.portal.plus.net.

C:\Documents and Settings\Jerry>tracert portal.plus.net

Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:

  1     2 ms     1 ms     3 ms  my.router [ipaddress]
  2    28 ms    27 ms    30 ms  lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
  3    27 ms    26 ms    30 ms  ge0-0-0-103.ptn-gw1.plus.net [84.92.3.17]
  4    30 ms    30 ms    29 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
  5    35 ms    35 ms    34 ms  se3-0.pih-gw1.plus.net [195.166.129.250]
  6    38 ms    39 ms    43 ms  vlan8.pih-gw4.plus.net [212.159.0.30]
  7    35 ms    37 ms    39 ms  pih-al4.plus.net [212.159.1.36]
  8    36 ms    60 ms    34 ms  portal.plus.net [212.159.8.137]

Trace complete.

[jelv1]

That tracert is how it should be. If you have problems again, post back with a new tracert and we'll check it out (as you have more than one PC you could compare what you get on each).

[Ultra]

No need to consider traceroutes...  sounds like a cookie showed 'blocked' so one has to ask the question - under what circumstances does a cookie get set to this state ?

(if there are more than about 10, a web page detailing them would perhaps be worthwhile, and a link from some Support page, given this is near 'disastrous' for a user's experience -  I once had a similar 'blocked' status, a long while back, apparently set by someone in CS for asking a question and not accepting their first/second response as 'final'! - oh, and of course there was nothing logged in the 'Answers' {sorry - forgotten the shorthand used - SN = "service note" ?} to show a change was made to my account to block portal access.)

[Phil Richardson]

Ultra, the block you refer to would have simply resulted in a username and password error, not the one described here.