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Plusnet Usergroup » All Users - The Open Forum » The Business Users Forum » Business Product Refresh
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Author Topic: Business Product Refresh  (Read 31021 times)
spraxyt
Usergroup Member

Posts: 3003

« Reply #15 on: May 06, 2007, 02:52:10 pm »

Why not give users the option - backed up by a list of pros and cons?
Penny

Posts: 1781


WWW
« Reply #16 on: May 06, 2007, 06:09:37 pm »

Quote
To administer your account and for all your help and support requirements visit http://portal.plus.net.uk/index_nlp.html
.. It may be that you're raising tickets on the Force9 portal but the system is 'seeing' you as a PNUK user?  The support pages for PNUK customers would be on that website, but your tickets would be better administered through Force9's Help Assistant (PNUK has a very old 'Contact Us')....It shares the same name-space (force9) so the email address formats for both Force9 & PNUK are the same.  PNUK customers can also arrange to have access to the Force9 portal.

Hi Pete,

I'd (already) understood the logic of what you'd said, but it occurred to me just now to test whether the basic username (with the plus.net.uk extension) would generate a page.

http://www.rollobks.force9.co.uk works (original address)
http://www.rollobks.f9.co.uk also works
http://www.rollobks.f9.net generates something-completely-different (though there are unexpected references to things like Force 9, Update On F9 Technical Problem, Cheap Broadband) [wholly irrelevant aside, I realise]

http://www.rollobks.plus.net.uk/ gives "page not found"
http://www.rollobks.plus.co.uk/ gives "page not found"
http://www.rollobks.plusnet.co.uk/ ditto.
http://www.rollobks.plusnet.uk/ ditto

I tried all the likely PlusNet UK suffix variables I could think of, but I might have missed one somewhere  rolleyes

I'm *pretty* sure I signed up with Force 9 for the Netstart Business a/c before PlusNet UK came over the horizon, but I could be wrong ....

I'll leave you to sort it out Smiley  all the practicalities work, regardless, but I'd be interested to know what you discover.

Regards,

Penny.

Penny Rollo       Force 9 from 17/02/98       PlusNet from 2000 onwards     
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages http://www.happychild.org.uk
personal site www.pennymidasrollo.plus.com
jelv1

Posts: 2130

« Reply #17 on: May 08, 2007, 09:54:32 am »

How about catering for organisations that can only work with invoices and payment by cheque?

From u.t.b:

Quote
Do Force9 ever listen?

Every year we have good service with Force 9 (Plusnet) for one of our school broadband lines - yet every year they never fail to let us down with their invoicing procedures.

Since day one - they have been told that we are a school and as such we need invoicing when the yearly bill comes around. It's not something I keep an eye on, so as with most companies I expect a reminder (which they do send).

What I don't expect is a reminder at 4pm on a Sunday and being disconnected by 8am on the Monday. So once again I phone and tell them to send me the invoice and a cheque will be sent by the school. As with all schools (I hope), we need around 7 days to raise the cheque as the Bursar does a cheque run.

So we are given a few days grace period. F9 once again failing to understand that we are a school/business. By 3:30 on the same day they have cut us off again with a reminder e-mail that the payment people cannot take payment. So once again 30 minutes on the phone explaining.

So I run around like ablue arsed fly trying to get cheques written and sent. Needless to say we have been cut off gain on Friday.

This week I request my MAC code and start looking for a company that understands the way schools work.

Maybe I am being unreasonable, but it's not as if we are going to disappear. A Local Education Authrity building - we're not going to close. You'll get your cheque!!!!! It may take 14 days, but that's the turnaround in a school. I've told you before - and every time the rep on the phone has understood and told me that the records will reflect this. Obviously not so.

Gareth

jelv
mbeckett

Posts: 388

« Reply #18 on: May 08, 2007, 03:24:00 pm »

Hi there,

We do work with these organisations as a rule, and the Business Support team have been doing a sterling job so far sending out invoices and such like. I've emailed that user to see if I can find out what went wrong here and sort it once and for all.

Kind Regards
Mand

Mand Beckett
Plusnet Comms Team
Service Status :: RSS :: Email
Barry Zubel
Usergroup Member

Posts: 356


« Reply #19 on: May 08, 2007, 04:49:42 pm »

centralised account management tools for people who look after multiple accounts

Out of all the planned improvements, this would save me 99% of my DSL related headaches.

As a company who currently have several DSL lines with yourselves, (Company premises, directors, teleworkers, remote sales staff, remote technical staff) it is an administration NIGHTMARE to maintain the accounts individually.

In addition, having a multi-account system would perhaps give your support guys the hint that they might be talking to someone who knows an RJ45 connector from an RJ11 connector and thus cut to the chase when reporting technical problems.

If this was provisioned alongside unified billing, I would seriously consider having your children..

Barry

Plusnet Community Site Forum Moderator
I'm a customer, not an employee
jh

Posts: 1

« Reply #20 on: May 08, 2007, 05:53:00 pm »

Would it be possible to have some system set up where I can separate my emails into separate mailboxes based on which domain the email was sent to ?

I recently spent a couple of days trying to work out how to forward emails which were sent to different domains (I have 3 domains hosted with PlusNet) into separate mailboxes. Finally (after a number of messages to technical support) I was told that this wasn't possible.

Thanks

Julie
aetos

Posts: 9

WWW
« Reply #21 on: May 08, 2007, 06:04:54 pm »

Why not have the following available for all business product

Now up to 8Mb broadband as standard (where available)*

Fast upload speeds up to 832k

Award-winning UK-based support available 24/7

Fixed monthly payments for peace of mind and accurate budgeting

Highest priority service on our network (with no product shaping)

I am currently on the old discontinued teleworker pro account and value being on 832 upload, this is of importance to me in running my 2 web hosting servers to enable me to upload files as quickly as possible in a ftp que along with running concent messaging and voip products

MArk

Kayen Solutions

Posts: 1

« Reply #22 on: May 08, 2007, 06:06:04 pm »

How about a SIP phone number for support? You provide an 0845 number, which is "Lo-call" but now more expensive than calling a regular 01- or 02- landline. I use Broadband phone, so I could call from my inclusive time, and using PlusNet's own service! Is that too logical or forward thinking? At least give as a proper landline number - please?

treweren

Posts: 4

« Reply #23 on: May 08, 2007, 06:51:28 pm »

I believe there are three primary issues which Plusnet needs to address in order to retain its small to medium size customers:

1.  Value for money.  Especially for small businesses Plusnet is poor value.  We're only still with Plusnet because I left it too late to move last year.  Its difficult to imagine that we've still be a customer in 2008.

2.  Web server functionality etc.  Any serious business is going to pay 10 per month (or less) for proper services with a standard control panel like CPanel and all the associated functionality from another ISP.  The idea of a fast HTML server is obsolete.  I have no recent experience of the plusnet cgi server - I gave up after a major outage more than 2 years ago.  A standard control panel gives reliable e-mail and domain control which frankly the Plusnet control panel does not.  A standard control panel has MySQL database in a standard form, loads of extras etc.  I don't see any reason why Plusnet should reinvent a poorer wheel even if its cheaper for Plusnet when that benefit is not passed on to the customers.  IMHO Plusnet should subcontract its business web hosting to a specialist third party.

3.  The frequency and level of service disruption, delayed e-mail etc appears to be the same for Business customers as Home users.  While it may be argued that Plusnet operates more profitably by supporting more customers using less hardware, business customers find the level of disruption too high.  Business customers network traffic should be at a higher priority and the hardware should have more redundancy and capacity than home users.  This doesn't appear to be the case.

I hope this feedback is useful.  Obviously, if its not representative then I wouldn't expect any changes!
Penny

Posts: 1781


WWW
« Reply #24 on: May 08, 2007, 11:11:53 pm »

The idea of a fast HTML server is obsolete.

Why obsolete?  I find the Force 9 webhosting of excellent quality, and has been for years.  I don't use cgi for calling up pages (use php for generation of a large percentage of pages but auto-convert to static html pages before uploading them to the main site webspace) - whatever the limitations of the cgi here as regards dynamic page-call-ups, I don't see how that invalidates the HTML server/s.

IMHO Plusnet should subcontract its business web hosting to a specialist third party.

That's the last thing I'd want to see  rolleyes  I'd agree the cgi-factor could do with some souping-up, probably, to match the quality of the HTML server/s, but I don't know that I'd trust some third party with the site hosting ....

I'd rather see all required services here for business customers brought up to a level that consolidates the existing customer base and fosters its future growth.

Just my take.

Penny.

Penny Rollo       Force 9 from 17/02/98       PlusNet from 2000 onwards     
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages http://www.happychild.org.uk
personal site www.pennymidasrollo.plus.com
dtomlinson
Plusnet Staff

Posts: 2156


« Reply #25 on: May 08, 2007, 11:32:28 pm »

At least give as a proper landline number - please?

That's on the way, I think later this month. Watch out for the number in the next newsletter.

Regards,

Dave Tomlinson
PlusNet Support
treweren

Posts: 4

« Reply #26 on: May 09, 2007, 10:49:09 am »

Penny,

I have some websites which are plain HTML but these non-business sites.  Even a school site I maintain has PHP and a MySQL database.  If you work with the principle that especially a business website needs to have current information, change and provide for visitors to interact in order to attract regular/repeat/new visitors then limiting a site to standard HTML places an unnecessary restriction which is potentially expensive to workaround.  Any contract web developer which a small/medium business might employ would simply recommend a "proper" hosting service.  What Plusnet offers was fine 5 years ago but when experienced "proper" hosting this broadened my perspective.  I regularly use CPanel with other ISPs and returning to struggle with Plusnet antiquated control panel and delayed updates of mail, domain, database configuration etc records is sufficient on its own to take my business elsewhere - especially as I frequently encounter bugs and limitations eg subdomains cant resolve to the cgi server; undocumented limitations of e-mail forwarding (see earlier in this thread).  From Plusnet's perspective the support costs of a custom control panel are easily avoided and a better service would be provided.
orchestrate

Posts: 1

« Reply #27 on: May 09, 2007, 12:59:28 pm »

The plusnet business offerings always appear too complicated. We, like other posters, have a mix of ADSL lines to cover office premises, home workers, remote support etc.

I would like one account that covers X people.

I want them all to be as fast as possible.

In addition, the business offerings always change too frequently so that our accounts are not on the current list. Our accounts are the equivalent of ??

Things should be as simple as possible, but no simpler.
Jaowon

Posts: 241

« Reply #28 on: May 09, 2007, 03:45:22 pm »

That's been promised for a *very* long time now....


That's been promised, delivered (I still have the email that was sent to all Plus.net.uk customers saying so dated December 2003) then a couple of years later recinded with an "Oh we didn't do it after all", despite being shown that it was done and did work.

IMHO It has nothing to do with Plus.net.uk products not being sold, it is more to do with Plus.net.uk customers are being charged up to 5 times more than Plus.net customers for the same product.
ExpBusiness

Posts: 1

« Reply #29 on: May 15, 2007, 05:39:28 pm »

Important attributes of the business service to develop/maintain (in rough order of priority)are:

1 Reliability of connectivity (without this there is nothing)
2 Speed
3 Email flexibility - accounts, etc
4 Other services -fax2mail, hosting, etc
5 Spam tools - ideally a way of holding span on the server and only downloading periodically on request.
6 Email Out of office messages (and a portal to manage them)
7 VoIP service with really flexible and easy to use portal for diverts etc.
8 Reduced price...(after the above)
9 Better Wifi hotspot deal

Best regards

Al
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