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Plusnet Usergroup » All Users - The Open Forum » Plusnet Customer Service Issues » Migration issue from LLU to IPStream
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Author Topic: Migration issue from LLU to IPStream  (Read 10510 times)
NB
Usergroup Member

Posts: 2071

« Reply #15 on: March 30, 2007, 12:31:59 am »

The one that works the morning shift?
JBailey

Posts: 2141


« Reply #16 on: March 30, 2007, 09:28:06 am »

Yes, we have early and late teams.  Imaginatively referred to as the AM and PM teams.

Kind Regards,

James Bailey
Complaints Manager
Plusnet
Phil Richardson

Posts: 992

Products Specialist

« Reply #17 on: March 30, 2007, 03:00:22 pm »

The AM team work in the morning, as opposed to the PM team who work in the afternoon  rolleyes

On inspection of the response from Wholesale this morning, it is in the hands of Openreach right now.

Phil Richardson
Plusnet Products Specialist
adios

Posts: 12

« Reply #18 on: April 02, 2007, 12:52:56 pm »

Any more information from BT on this fault?

I just received a response on the ticket that BT are going to send out an engineer yet again.  This is the 3rd time now and I don't have any faith that they will turn up!!!! 

I still don't understand why they need to send an engineer when it must be a jumper issue at the exchange.
adios

Posts: 12

« Reply #19 on: April 03, 2007, 03:33:59 pm »

Just got the message on my ticket to retest the connection.  I can confirm that I am still on the Tiscali gateway so the problem is still not resolved!

I have suggested migrating back to LLU (Even though I am actually on this gateway now) so that you can regain control of my connection speed. 

Do you think this is a good idea??  I go back out to sea for 6 months soon so I need to leave my family with a reliable connection.  I thought that I would be able to achieve this in the 2 months that I have been home but it's looking unlikely now!
adios

Posts: 12

« Reply #20 on: April 03, 2007, 04:57:42 pm »

I'm happy to report that BT finally called me and rejumpered my connection at the exchange. 

Only took over a month to actually speak to a human being that took just 10 minutes to fix the problem!
Matt_2k34

Posts: 387

« Reply #21 on: April 09, 2007, 12:52:32 am »

*seen as no PN staff replied*

Glad to hear everything is alright now Adios smiley


if it was easier to transfer from LLU to BT or was worth it- i would do the saem smiley

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=)
mbeckett

Posts: 388

« Reply #22 on: April 10, 2007, 01:04:04 pm »

Hi there,

Glad to hear that all is now well, got there eventually!

You're right in that if BT would call you guys directly more often faults would be fixed quicker, but for the time being they are 'fine-tuning' the faults process with Openreach as they see fit.

We do pass regular feedback back to BT, and as far as I remember this transfer issue has been in the feedback for the last few months. The problems are happening less frequently but the turnaround time hasn't improved too much which is what frustrates us, and you, the most.  sad

Kind Regards
Mand

Mand Beckett
Plusnet Comms Team
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