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Plusnet Usergroup » All Users - The Open Forum » Announcements » Business Support is here!
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Author Topic: Business Support is here!  (Read 1992 times)
lmartin

Posts: 1404


Comms Team

« on: February 20, 2007, 10:24:41 am »

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We mentioned in our Plans for 2007 that we were going to deliver dedicated support for Business customers. Well, it's now becoming a reality. We're pleased to confirm that we have launched the first phase of our dedicated Business Support team in the Customer Support Centre.

All tickets raised on Business customers accounts are now routed directly to the Business Support team from Monday - Saturday 8am - 8pm. Calls to our Business support number also route to this team during these times. Outside of these hours, calls and tickets from Business customers are dealt with by our usual Customer Support Teams (24 hours a day, 7 days a week).

We recognise that Businesses often have a more urgent need for Customer Support and prefer a more personalised service. This new service demonstrates our commitment to providing high quality support to all our customers. We are now in a position where we can launch a seperate support team whilst still maintaining the consistently improving, high-quality support to Residential customers too!

E-Mails are being sent to Business customers over the course of the next couple of weeks to advise them of the new dedicated team available to them and we'll be closely monitoring the stats to ensure the Service Levels and quality offered to both Residential and Business customers a like continues to improve.

We'll be sharing some of these stats with you over the coming weeks and months.  If you have any questions... fire away!

Liam Martin
PlusNet Comms Team
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