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Plusnet Usergroup » All Users - The Open Forum » Plusnet Customer Service Issues » Mail cutoff
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Author Topic: Mail cutoff  (Read 7030 times)
2pods

Posts: 44

« on: December 10, 2006, 04:29:23 pm »

Having just endured a 3 day migration to Zen, I was assured I wouldn't be cut off by support and they were true to their word.

However, because of the 3 day faffing about I forgot to ask  for my account to be downgraded to dialup.
Hence, can't get in for mails (prolly vanished now anyway).

I'm also not getting any mail via my domain name (which Is still pointed to  plusnet) even though I have reset the mail redirect to Zen.

If PN hadn't just closed my account, I might at least been able to do something from that end

Peter
dtomlinson
Plusnet Staff

Posts: 2156


« Reply #1 on: December 10, 2006, 11:23:38 pm »

Hi,

The default option on a migration is to downgrade to a free account automatically when we receive confirmation of the migration out, we don't normally cancel the account and unless you specifically ask for it to be cancelled. If you want to let me know the username I can check it for you.

Regards,

Dave Tomlinson
PlusNet Support
2pods

Posts: 44

« Reply #2 on: December 11, 2006, 12:17:26 am »

Hi Dave, you're up late  wink

the account was katzsisters

Thanks
Peter
bpullen
Plusnet Staff

Posts: 1980


WWW
« Reply #3 on: December 11, 2006, 10:02:48 am »

Peter,

I've re-enabled the account however any mailbox configurations will have been lost. You have a .com domain hosted on the account that you would need to point somewhere else as it can't be kept on a free account without paying hosting charges.

Rgds,

2pods

Posts: 44

« Reply #4 on: December 11, 2006, 10:48:12 am »

Hello Bob

I thought I had repointed it to Amenworld ?

I changed the dns names last night so maybe it hasn't propagated yet ?

Peter
biondani

Posts: 2223

« Reply #5 on: December 11, 2006, 10:49:43 am »

Why was the account closed in the first place when standard practise should be to downgrade not close the account?

Ian

3rd Line Wintel Support
Virgin Media XXL Customer
MauriceB
Administrator

Posts: 4356

« Reply #6 on: December 11, 2006, 10:55:40 am »

See PUGIT ID:34 for the current problems / responses on this topic.

Maurice
biondani

Posts: 2223

« Reply #7 on: December 11, 2006, 11:16:13 am »

2pods can you go to the issue tracker and vote that the item affects yourself. The voting is used to help prioritise the issues.

Thanks
Ian

3rd Line Wintel Support
Virgin Media XXL Customer
2pods

Posts: 44

« Reply #8 on: December 11, 2006, 11:56:43 am »

Ian,

I'm having a bit of trouble finding it.
What is the title ?

Peter
biondani

Posts: 2223

« Reply #9 on: December 11, 2006, 12:00:09 pm »

Looking at issue 34 http://usergroup.plus.net/pugit/view.php?id=34 it seems it's not quite the same. I will raise a new issue and let you know the details.

Ian

3rd Line Wintel Support
Virgin Media XXL Customer
biondani

Posts: 2223

« Reply #10 on: December 11, 2006, 12:02:12 pm »

New issue http://usergroup.plus.net/pugit/view.php?id=205 has been logged for this.

Ian

3rd Line Wintel Support
Virgin Media XXL Customer
2pods

Posts: 44

« Reply #11 on: December 11, 2006, 12:06:22 pm »

New issue http://usergroup.plus.net/pugit/view.php?id=205 has been logged for this.

Ian

Thanks I'll vote on it as soon as it lets me

Peter
MauriceB
Administrator

Posts: 4356

« Reply #12 on: December 11, 2006, 04:40:49 pm »

2pods If you cannot vote, it may be that you have not set up your Visp and Username details in user preferences.  Either select prefs from the navigation bar within PUGIT 
 Home New View Prefs

or go via http://usergroup.plus.net/pugit/prefs.php

HTH

Maurice
2pods

Posts: 44

« Reply #13 on: December 11, 2006, 05:01:22 pm »

OK, thats me voted

Peter
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