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[Graham W]

Guys, happy to have the discussion, but could we have it in the portal forums? Hard to maintain to forum threads, even with 1/2 a bottle of nice merlot inside me  :mrgreen:

Being an F9er, how do I get to see Plus fora?

[The Dude]

You have to sign in as a guest, I'm with Free-Online so that is how I have to do it.  This does mean that you can't post on the forum though.

[wildmind]

Problem is Simon - that the discussion was posted to the PN portal forum.

May be better in future to post PN Family discussions here and then point the portal forum users here to have 1 consolidated discussion?

[Theo]

Guys, happy to have the discussion, but could we have it in the portal forums? Hard to maintain to forum threads, even with 1/2 a bottle of nice merlot inside me  :mrgreen:

No please kep the discussion here.   If it goes on the portal forum then the community is split between plusnet fol f9 etc.  The fol forum is not very active, as a guest on the more active plus forum I can't post.

If discussions are to be moved to the plus forum what is the point of PUG?

Simon,  was that the merlot talking

[northbritish]

[RANT]
Right, I've taken most of the changes over the last few years with a lot of patience and understanding.  I've stuck with it through the many changes, BBP, FUP, SUP, AUP, and this years many ****UP's.  But my tolerance has finally snapped.  I use an external hosting co, Fuzioned, for my webhosting and e-mail.  I do this for two reasons, firstly the fact that BB+ customers don't get cgi, and secondly (and most important) because of the unending unreliablility of Plusnets hosting & e-mail systems.

Last night- well this am to be exact, I was doing my monthly site backups.  I had a 17.6MB Gzipped file to download via ftp.  What speed was I getting between 2am and 4am?  850b/s, yes you read that right not Mb, not Kb, just b.

It wasn't until around 4.15 am that download speeds finally crept up to double digit Kb's.

Now I had a torrent d/ling and thought that it may be limiting the bandwidth for ftp for BB+ users so I stopped it and it made absolutely no difference. Then I thought it may be at the server end so I copied the file into a publicly accessable directory and d/l'ed it in seconds (at the same time as ftp was doing only 800b/s) it arrived via http at about 500k/s.   So it definetly wasn't either my connection, exchange congestion, an overloaded pipe, or my hosts server being overloaded or any of the other common fob offs CS would no doubt put forward.

There is only one possibility, the ellacoyas are throttling FTP to the point of being unusable at any time of day or night for BB+ users now.  I find it ridiculous that I can be simultaneously seeing 40K/s via p2p at 2am but barely able to even connect via FTP.   The ellacoyas are needing taken out and shot to put us all out of their misery.

I'm not going to waste time raising a ticket. Everyone in PUG and in PN networks knows there is a problem and also where the problem lies.  I'm just going to say one thing. I'm doing my site backups again this time next month, if I'm still seeing such dismal speeds on FTP due to the FUBAR ellacoyas my Christmas present to myself will be a MAC key and an ISP that allows the use of FTP before 4.30am!!!!

[/RANT]

[smithies]

I too have big problems trying to use FTP ....
About a week a go Pl;us Net seemed to have fixed my issue where i was getting between 1k/s and 20k/s , what ever they did gave me 6Mb no problem.
All the time my http etc was roaring along at 6Mb it was just the ftp side of things.
But yesterday my FTP is back to worse than dialup speeds and i have not gone above 30k/s in fact i tried updating my GCC on my Arch Linux and i had to quit the update as it was going fro 0k/s to 4k/s !!!!!
One other thing i have noticed is that the data stops and starts in bursts no continuous like on my works 2Mb Plus net account.......

Come on guys what are you doing about this issue , i'm not going to continue paying £21.99 a month if you don't get to the bottom of this soon.

And no my modem is fine i am right next door to my exchange good SNR / Db etc.....
Http PERFECT , just FTP is crap !!!!

HELP .......
 

[neilarmstrong]

Http PERFECT , just FTP is crap !!!!

Hmmm, very frustrating this, we thought we had FTP cracked over the weekend but clearly not. Customers aren't getting FTP speeds as we have designed the system to and we WILL fix this. We're doing daily workshops on this to identify the source of issues and resolve them and will continue to do this until everyone is happy that they are getting the service they are paying for.

[glloyd]

Could I ask a question out or curiosity - When using a premier account is there anything which is not traffic shaped and you can download at full line speed?

I'm not a great downloader at all but it does seem to me that with all the talk of traffic shaping and restricted speeds on this and that protocol having higher line speeds are just a waste of time.

[neilarmstrong]

Thanks for the question. It's designed that real time applications like gaming/voip never slow down, interactive applications like web surfing are not restricted (that doesn't mean they will never slow down as there is always a level of contention in our network and our suppliers network at peak times). At busy times non-real time applications (downloads & email) will see some delays and pure download applications (p2p, usenet etc) will have less priority.

So when the network is busy you're unlikely to get full line rate on surfing for example but there are no artificial restrictions to affect your service*. When the network is less busy in theory everything would run at up to line rate - but still with trafic ranked.

*NB - a 128kbps rate limit on VoIP is being tested at the moment for residential customers and a 256kbps rate limit for business customers but this should have no detrimental impact on VoIP. Likewise we are testing a 500kbps rate limit on gaming as this shouldn't affect any gaming but will prevent people disguising downloads as gaming to cheat the system.

We're working on a full update to go out this week on where we are with our ever evolving traffic management system.

Hope that helps?

[Tam]

when will the change of contract notifications go out and the usual 30 days to leave if you don't agree to the T&C's ?

[glloyd]

Thanks for the reply Neil although I will never understand why customers cannot have a set limit of unristricted download speed before traffic management is implemented. It seems to me the low user is being punished because of the habbits of high users. Surely the fairest way to implement traffic shaping is to say you get X amount at full line speed then you are restricted by Y amount there after. That way the light users are not punished because high users use.

[godsell4]

I will never understand why customers cannot have a set limit of unrestricted download speed before traffic management is implemented ...

It is something PN can never actually guarantee given how they buy 'bandwidth', and by this I mean the maximum Mb/s they can get over their network through BT. At the moment they have 3100Mb/s of bandwidth for 1400000 customers at peak times.

SW.

edit: silly typos

[smithies]

Just in case someone wants to investigate my problem further ?

My username is :  smithies

Premier "Upto 8Mb" account

Static i.p : #################

Plus Net account...

Thanks in advance i hope ?

[Mod Note: IP Address Removed]

[biondani]

I wouldn't recommend posting your ip in the forum.

Ian

[Tam]

Thanks for the reply Neil although I will never understand why customers cannot have a set limit of unristricted download speed before traffic management is implemented. It seems to me the low user is being punished because of the habbits of high users. Surely the fairest way to implement traffic shaping is to say you get X amount at full line speed then you are restricted by Y amount there after. That way the light users are not punished because high users use.

Yep - easily the fairest way ... however - that would require PlusNet to actually have the bandwidth to offer you full line speed for x gb each month .... something which was considered and orginally planned, but ultimatly they dont have enough money or bandwidth for.

Think of the shareholders - they need to make money somehow!.