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Plusnet Usergroup » All Users - The Open Forum » Plusnet Customer Service Issues » Buttons for adding comments and closing tickets too close?
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Author Topic: Buttons for adding comments and closing tickets too close?  (Read 1403 times)
Kritifile

Posts: 238

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« on: October 25, 2006, 07:22:49 am »

Yesterday I accidentally closed a fault that had been opened on 5th October.
The reason is, I thought I'd clicked on the comment button, but I suppose my mouse must have wandered slightly, as I closed a very active fault ticket by accident.

Is there any possibility of more space between the links, or some other way to check a ticket is not being closed accidentally, such as a confirmation box?
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