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Plusnet Usergroup » All Users - The Open Forum » Plusnet Network and Technical Issues » Random Disconnect Take 2!
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Author Topic: Random Disconnect Take 2!  (Read 69875 times)
rdrake
Guest
« on: September 30, 2006, 04:36:33 pm »

Well...  I started the day on ag2 on the "old" ERX and was forced over to the "new" rebuilt one at about 13.15 BST...   you can see the brief disconnection. Before, the field was littered with lost packets for no apparent reason. Afterwards there are far fewer and, I'm pleased to say, no disconnections! Let's hope it stays that way. WinMTR also shows a MUCH more stable latency through the system..  very few latency spikes.
« Last Edit: September 30, 2006, 04:41:23 pm by rdrake »
rdrake
Guest
« Reply #1 on: September 30, 2006, 04:54:09 pm »

Me and my mouth! If any of the PN staff are watching..  the LLU just dropped out from 16.47 to 16.53, same as before! I can't help thinking that the problem is somewhere else and the "newer" servers are just showing more resilience to it.
bigrobcx

Posts: 86

« Reply #2 on: September 30, 2006, 05:07:26 pm »

the LLU just dropped out from 16.47 to 16.53, same as before!
To confirm, I saw the same drop. 16:47 to 16:53 maintaining sync while connected to ptn-ag1. As usual I was offline for about the same time as previous random disconnects. Either something else is still not working right on that ERX or as suggested there is something else on PNs, Tiscali's, NTLs network causing problems still. I'm back online again now but using ptn-ag1 as a gateway *shiver*. I'll keep monitoring things here.

I too started the day on ptn-ag2 but the 13:15 drop forced me back onto ptn-ag1. Presumably the early afternoon drop was something PN planned to check if their repairs had done the trick.
pwebb

Posts: 142

« Reply #3 on: September 30, 2006, 05:12:26 pm »

We saw the drop here. sad

 There are some other components that are ready to swap out, and we are currently working out what best to swap next to try and isolate the cause.

We'll update you on what the plans are, but as the swapouts are likely to cause disconnects they will be planned in a maintenance window.

Phil
bigrobcx

Posts: 86

« Reply #4 on: September 30, 2006, 05:23:28 pm »

We saw the drop here. sad

 There are some other components that are ready to swap out, and we are currently working out what best to swap next to try and isolate the cause.

Thanks for that update Phil. I know you guys are just as sick of this problem as we are but I'm in an optimistic mood and I'm sure you'll get it cracked sometime soon  smiley

I'll leave things as they are here and see if the drops are any less frequent.

If I need stability I guess I'll have to play musical routers and try to get back on ptn-ag2 tongue
godsell4

Posts: 397

« Reply #5 on: September 30, 2006, 05:28:40 pm »


faith ... plug hole ... down.  sad


BBYW1/10GB
LC100

Posts: 283

« Reply #6 on: September 30, 2006, 05:30:31 pm »

Hi

The drop at 13:15 was a planned moving of us back to ag1, not sure if ag2 is still in service?

I also saw the stall in internet traffic at the same time (16:47) but as usual for me no PPP drop and it was all running again in a few seconds.
rdrake
Guest
« Reply #7 on: September 30, 2006, 05:45:35 pm »

I also feel quite optimistic about all this..  we'll get there eventually. Right, I'm off down the boozer (even tho it is only 6 oclock!).   smiley
bigrobcx

Posts: 86

« Reply #8 on: September 30, 2006, 06:01:00 pm »

another one.....17:56 - 17:59
hascott

Posts: 9

« Reply #9 on: September 30, 2006, 06:05:44 pm »

I'm sorry but I've had enough! One month of random disconnects. I have a fixed IP so I can access my Small Business Server remotely, but I simply can't reboot the BB modem 5 or 6 times a day when I am working away.
I've asked for my MAC number and I intend to walk!
LC100

Posts: 283

« Reply #10 on: September 30, 2006, 06:40:53 pm »

Hi

Quote
another one.....17:56 - 17:59

Yes can see this one as well on my l8nc graph, again it was just a slight stall here and PPP remained up.

thepuffin

Posts: 116

« Reply #11 on: September 30, 2006, 07:43:28 pm »

Eek - after 3 days I just had my first disconnect on ag2  sad

This is so typical of PlusNet - why do you always have to break stuff while trying to fix other things?
LC100

Posts: 283

« Reply #12 on: September 30, 2006, 07:50:33 pm »

Hi

The Cisco returns, now connected to it using the settings recommended by Draytek, will report back if I get the 7 minute 30 seconds drops I had before using a 2800VG router.

pwebb

Posts: 142

« Reply #13 on: September 30, 2006, 07:59:49 pm »

The drop at 19:43 was to bring the Cisco back in and was not caused by the issue under investigation.

There has been another service status posted to let everyone know that the Cisco is back, so let me know how that goes.

There is another emergency maintenance tomorrow morning to swap out the Gigabit Ethernet card that connects to Tiscali so hopefully that change will bring some improvement.

Phil
LC100

Posts: 283

« Reply #14 on: September 30, 2006, 08:11:48 pm »

Hi

It seems that PlusNet have fixed the issue with the Cisco cutting some of us off after 8 minutes (using Draytek routers), which is super news.

The bad, MSN Messenger Live appears broken on the Cisco.  Since going on the Cisco MSN Messenger will not sign in.

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