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[Penny]

The PUG Glossary

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

additional Acronyms and Glossary items, definitions, overview links and PUG forum explanation links can be added to the thread here

we'll also be adding bits and pieces of Force9 / PN lore, from the early days - related thread here

[Penny]

.
A220 PCI Modem - PC setups / PC drivers
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Adobe - download Adobe Reader for PDF files here
from Penny

ADSL - Asymmetric Digital Subscriber Line
from kitz

ADSL Dial Service Status
 - see related status pages -   Force9: here   *   FreeOnline: here   *   Metronet: here   *   PlusNet: here
(direct links)

ADSL Pro PCI Modem - PC setups / PC drivers
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Advanced Guide to Broadband Max - includes troubleshooting tips
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

AFAIK - as far as I know
from Penny

AKA - also known as
from Penny

Alcatel Router - PC setups
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Alternative Network Suppliers - FAQ
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

ASAP - as soon as possible
from Penny

ASP - Active Server Page (scripting language)
from Penny

ATA - Analogue Telephone Adaptor.  Connects standard 'phone to PSTN / VoIP.
definition by MauriceB

ATM - Asynchronous Transfer Mode - detailed overview (and graphic) here
definition by kitz

ATM - Automated Teller Machine
from MauriceB

ATM - at the moment
from wildmind

Attenuation - Line (Downstream) Attenuation - description of the loss of broadband signal over distance
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

AUP - Acceptable Use Policy
from Penny

[Penny]

.
BA - Business Analyst
from wildmind

BBS - Bulletin Board System
from Penny

Binatone 2100 ADSL Router - PC setups
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Binatone 2205 ADSL Router - PC setups
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Binatone ADSL 500 - PC + Mac setups / PC drivers
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

BIOS - Basic Input/Output System
from Penny

Blip Logic - BT Wholesale function related to BRAS profile
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

BOT - Broadband Operations Team
from wildmind

bps - Bits Per Second
from Penny

Bps - Bytes Per Second
from Penny

BRAS - Broadband Remote Access Server: Device that sits at the end of the network link, usually in the ISP's network. However due to the way ADSL in the UK is supplied, the BRAS is in the wholesaler's network. On BT IPstream, this is where the speed profile for a user is controlled.
definition by mr_chris

bRAS - broadband Remote Access Server - detailed overview here
definition by kitz

BRAS Profile - Broadband Remote Access Server Profile
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

BRB - be right back
from Penny

Broadband - changing your PlusNet plc broadband product
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Broadband Connection Settings
 - see related support pages:   Force9: here   *   FreeOnline: here   *   Metronet: here   *   PlusNet: here
guides provided by the WPMT

Broadband - Dial-up backup for Broadband connection faults - details on line here - see also forum posting here, however
(direct links)

Broadband Faults helplines:
Force9 0845 140 0082
FreeOnline 0845 140 0085
PlusNet 0845 140 0080
source: individual portals

Broadband - Intermittent Connection Faults - a guide to dealing with these
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Broadband Max - Advanced Guide - includes troubleshooting tips
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Broadband Max - Introduction - Video
 - available to view online -      Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Broadband Modem - Voyager 105 USB Modem - MAC Setup Guide
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Broadband Phone - billing and account FAQ
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Broadband Phone - help articles
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Broadband Phone Service Status
 - see related status pages -   Force9: here   *   FreeOnline: here   *   PlusNet: here
(direct links)

Broadband Remote Access Server (BRAS) Profile
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Broadband Settings
Force9 here
FreeOnline here
Metronet here
PlusNet here
(direct links)

Broadband Setup Guide
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Broadband Speed Faults Guide - "handy tips to help identify whether you have a broadband speed fault"
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Broadband Tags/Markers - what to do if a tag or marker has been left on your line by the previous broadband provider
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Broadband Troubleshooting
 - see related support pages:   Force9: here   *   FreeOnline: here   *   Metronet: here   *   PlusNet here
guides provided by the WPMT

Broadband - Wireless - see Wireless Broadband
(full details including wireless broadband hotspots)

BT Broadband Speed Test - details of how to use the Test
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

BT Broadband Speed Test - somewhat more technical guide to using the BT Speed Test on line at UserTools here
guide provided by petervaughan, edited by acarr

BT Voyager 1040 PCI Wireless Adapter - PC setups / drivers
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

BT Voyager 1060 Wireless Adapter - PC setups / drivers
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

BT Voyager 2100 Wireless Broadband Router - PC setups
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

BT Voyager 2110 Wireless Broadband Router - PC setups
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

BTW - by the way
from Penny

[Penny]

.
3COM Router - PC setups
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

CBC - Capacity Based Charging
from kitz

CD - Computer Disk
from Penny

CEO - Chief Executive Officer
from Penny

CGI - Common Gateway Interface - general info about CGI on line here
from Penny

CGI Server
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

CGI Service Status
 - see related status pages -   Force9: here   *   FreeOnline: here   *   PlusNet: here
(direct links)

Changing Products - changing your PlusNet plc broadband product
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Channel Mode - either Fast or Interleaved
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
from the WPMT

CIO - Chief Information Officer
from wildmind

CLI - Caller Line Identification - CLI Settings
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

CLIP - Called Line Identification Protocol - CLIP Settings
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

"collapsing pylon" - an early Force9 logo ... alongside "Unleash the Beast"
from dhookham and bud, see "PlusNet Past" thread here and photo here - disk photo here

Computer Hardware - comprehensive info about Computer Hardware on line here
from Penny

Computer Software - comprehensive info about Computer Software on line here
from Penny

Computer Viruses - comprehensive info about Computer Viruses on line here
from Penny

Congestion Problems - a guide to changing Gateways - detailed explanation here
PUG forum posting by kitz

"Connect" Dial Service Status
 - see related status pages -   Force9: here   *   FreeOnline: here   *   PlusNet: here
(direct links)

Connection Faults - Intermittent - a guide to dealing with intermittent broadband connection faults
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Connection Statistics - a guide to understanding line statistics
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Contact Support:
PlusNet Portal here
Force9 Portal here
Free-Online Portal here
Metronet Portal here
for telephone nos. for Force 9, Free-Online and PlusNet see article on PUG website here
for MN (Metronet) Support see MN Support Tel. Nos. here
(references individually attributed)

Contact Us:  (Metronet only - for Force9, FreeOnline and PlusNet see "Help Assistant")
Metronet "Contact Us": on line here
(direct link)

CPU - Central Processing Unit
from Penny

CRC - Cyclic Redundancy Check
from dusty_bin

Cross Site Scripting - XSS - detailed explanation here
from pwebb ... definition link from pcsni

CSC - Customer Support Centre (PN)
from Penny

CSS - Cascading Style Sheet
from Penny

[Penny]

.
Data Rate - Throughput Speed
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

DBA - DataBase Administrator
from wildmind

"0845" Dial Service Status
 - see related status pages -   Force9: here   *   FreeOnline: here   *   PlusNet: here
(direct links)

Dial-up backup for Broadband connection faults - details on line here
 - see also forum posting here, however
(direct links)

Dial-up Connection Guide
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

DLM - Dynamic Line Management: BT-specific process for dealing with unstable lines that are on DSL Max
definition by mr_chris

DLM - Dynamic Line Management - detailed overview here
definition by kitz

DLM - Dynamic Line Management
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

DNS - Domain Name Server - detailed overview here
PUG forum posting by mr_chris

DNS - Domain Name System
from kitz

DNS Settings
Force9 here
FreeOnline here
Metronet here
PlusNet here
(direct links)

(Downstream) Line Attenuation - description of the loss of broadband signal over distance
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

DOS - Denial of Service
from Penny

DOS - Disk Operating System
from Penny

DSL - Digital Subscriber Line
from kitz

DSLAM - DSL Access Multiplexer: Large piece of terminating equipment placed in a telephone exchange that connects a large number of ADSL-enabled lines for a wholesale provider. Larger exchanges normally require a number of DSLAMs, and different wholesale providers use their own DSLAMs.
definition by mr_chris

DSLAM - Digital Subscriber Line Access Multiplexer - detailed overview here
definition by kitz

DSLMax - how DSL Max works - detailed overview here.
resource flagged up by mr_chris

DSL Max - Advanced Guide - includes troubleshooting tips
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

DSL Max - Introduction - Video
 - available to view online -      Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Dynamic Line Management (DLM)
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Dynamode A360 USB Modem - PC setups / PC drivers
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Dynamode USB Modem - PC setups / PC drivers
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

[Penny]

.
E-mail - electronic mail - comprehensive info about E-mail on line here
from Penny

E-mail address (as in "what is my e-mail address?")
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

E-mail FAQ
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

E-mail - Mobile phone access
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

E-mail - Service Status
 - see related status pages -   Force9: here   *   FreeOnline: here   *   Metronet: here   *   PlusNet: here
(direct links)

E-mail Settings
Force9 here
FreeOnline here
Metronet here
PlusNet here
(direct links)

E-mail - Setting up extra mailboxes
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

E-mail - Setting up mailboxes and re-directs - Video Guide
 - available to view online -      Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

E-mail - SetUp Guide - General and IMAP
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

E-mail SetUp Guide - Mac Mail
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

E-mail SetUp Guide - Outlook
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

E-mail SetUp Guide - Outlook - video guide
 - available to view online -      Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

E-mail SetUp Guide - Outlook Express
 - see related support pages:   Force9: here   *   FreeOnline: here   *   Metronet: here   *   PlusNet: here
guides provided by the WPMT

E-mail SetUp Guide - Outlook Express - video guide
 - available to view online -      Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

E-mail - Using Webmail - video guide
 - available to view online -      Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

"end of day reports" - The End Of Day Reports were great, although not on time usually.  The f9.soc.chat crew started to do some spoof reports done in the style of Jeremy Clarkson, Father Ted and South Park were among some of the spoof ones.
from bud, see "PlusNet Past" thread here and post here

Ethernet - comprehensive info about Ethernet on line here
from Penny

[Penny]

.
F9 - Force9 - see below
from Penny

FAQ - Frequently Asked Questions
from Penny

Fast Mode - (Channel Mode can be either Fast or Interleaved)
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Fax 2 email - FAQ
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Fax Preference Service - If you do not wish to receive unsolicited telemarketing faxes, register online at www.fpsonline.org.uk or call 020 7766 4422.
from the WPMT

FEC - Forward Error Correction
from dusty_bin

FLA - Four Letter Acronym
from dhookham

FO - Free-Online - see below
from Penny

FOL - Free-Online
from Colin

Force9 - website here - part of the PlusNet family of vISPs.
Force9 "Help Assistant" here
Force9 News Page here
Force9 Portal here
Force9 Service Status here
(direct links)

Force9 Support Tel. Nos.:
F9 Residential 0845 140 0250
F9 Business 0845 002 0171
F9 Faults 0845 140 0082
source: article on PUG website here

FP - FrontPage
from Colin

Free-Online - website here - part of the PlusNet family of vISPs.
Free-Online "Help Assistant" here
Free-Online News Page here
Free-Online Portal here
Free-Online Service Status here
(direct links)

Free-Online Support Tel. Nos.:
Free-Online Residential 0845 140 0030
Free-Online Business 0845 002 0172
Free-Online Faults 0845 140 0085
source: article on PUG website here

FrontPage Server
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

FTP - File Transfer Protocol - comprehensive info about FTP on line here
from kitz, link from Penny

FTP Server
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

FTP & Webspace Service Status
 - see related status pages -   Force9: here   *   FreeOnline: here   *   PlusNet: here
(direct links)

FTR - Fault Threshold Rate: A BT-specific term related to DSLMax. If your sync speed drops below this figure, then BT will accept a fault on your line. Usually around 70% of the MSR. Further info here.
definition by mr_chris

FWIW - for what it's worth
from Penny

FYI - for your information
from Penny

[Penny]

.
Gateways - a guide to changing Gateways - detailed explanation here
PUG forum posting by kitz

Gbps - Gigabits or billions of bits per second
from Penny

GIF - Graphic Interchange Format (for web-images)
from Penny

[Penny]

.
Help Assistant: (for Metronet see "Contact Us")
Force 9 "Help Assistant": on line here
FreeOnline "Help Assistant": on line here
PlusNet "Help Assistant": on line here
(direct links)

Home Gateway - detailed overview here
definition by kitz

Home Phone Billing Guide
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Home Phone Service Status
 - see related status pages -   Force9: here   *   FreeOnline: here   *   PlusNet: here
(direct links)

HTH - hope this helps
from mr_chris

HTML - HyperText Markup Language (for webpages) - comprehensive info about HTML on line here
from Penny

HTTP - HyperText Transfer Protocol - comprehensive info about HTTP on line here
from kitz, link from Penny

[Penny]

.
IANAL - I am not a lawyer
from Penny

IIRC - if I recall correctly
from Penny

IMAP - Internet Message Access Protocol
from kitz

IMAP - Set-Up Guide
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

IMHO - in my honest opinion [less common usage]
from Penny/kitz

IMHO - in my humble opinion [more common usage]
from Colin

IMO - in my opinion
from Penny

Interleaved Mode - (Channel Mode can be either Fast or Interleaved)
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Interleaving - (brief details)
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Intermittent Connection Faults - a guide to dealing with intermittent broadband faults
 - see related support pages:   Force9: here   *   FreeOnline: here   *   PlusNet: here
guides provided by the WPMT

Internet Connectivity Service Status
 - see related status pages -   Force9: here   *   FreeOnline: here   *   Metronet: here   *   PlusNet: here
(direct links)

IP - Internet Protocol - comprehensive info about Internet Protocol on line here
from kitz, link from Penny

IRC - Internet Relay Chat
from kitz

ISDN - Integrated Services Digital Network
from kitz

ISP - Internet Service Provider
from Penny

ISTR - I seem to recall
from Penny

IT - Information Technology
from Penny

ITW - Internet TeleWorker
from wildmind

[Penny]

.
JK - just kidding
from Penny

JPEG - Joint Photographic Experts Group (for web-images)
from Penny