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Plusnet Usergroup » All Users - The Open Forum » Plusnet Customer Service Issues » Phone System Hell
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Author Topic: Phone System Hell  (Read 11186 times)
Liam

Posts: 2743


WWW
« Reply #15 on: May 20, 2006, 11:07:41 am »

Quote from: Tam
Think thats not a bad idea - except for the cost that plusnet would get for all the calls it would have to make back to its callers, think of the shareholders  wink

If PlusNet introduced a the BT call back option then all it would cost the customer would be 10p plus the cost of the call when it finally called back.

I don't believe you pay when they finally ring back do you?

Liam Martin
PlusNet UserGroup Member & Ex-PlusNet Comms Team Staffer!
BBYW & Business Premier User | DG834G Lover
Wormeries
Phil Richardson

Posts: 992

Products Specialist

« Reply #16 on: May 23, 2006, 11:40:49 am »

Hi all,

Indeed, you are thinking of a different service that BT offer directly to the customer. It isn't something that the person you are ringing offers such as us.

It is also dependant on the carrier that the number terminates on.

Bear in mind that BT callback is designed that once the person is off the phone, your phone rings, and then the call is placed to the remote party as if you had just dialed their number. There is the risk of that person having alreayd picked up the phone and quickly getting an angaged tone again.

Additonally, this service only works on engaged lines, not those that have been answered, such as our phone system, which has clearly answered your call ones your into the IVR prompts.

Phil Richardson
Plusnet Products Specialist
mbeckett

Posts: 388

« Reply #17 on: May 23, 2006, 12:14:39 pm »

Hi there

The oppurtunity to leave a short message and a number to receive a callback on is part of the functionality of the new phone system. This is something we are working towards over the coming weeks.

The lack of full stats on the portal is something that we are aware of and will be resolved within the next two weeks as we add software to the new phone system.

Regards
Mand Beckett

Kind Regards
Mand

Mand Beckett
Plusnet Comms Team
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Assos

Posts: 207


Mad Student Barperson!!

« Reply #18 on: May 23, 2006, 12:16:31 pm »

Hmm - the "Warning - while you were typing a new reply has been posted. You may wish to review your post." is quite handy I was just about to reply asking whether that was possible!!!

Daniel McGiff

"We believe that if we provide a quality service, customers will stay with us we don't need a long contractual obligation." PlusNet (September 2006)
sharkyinternet

Posts: 557

« Reply #19 on: May 23, 2006, 12:24:47 pm »

Ys it is your right heeh its had me a few times too also it warns you if you try to drag up threads that are more than 15 days old hehe it says if you have no relivence to the thread we suggest you open another thread as this one is more than 15 days old  grin
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