PlusNet top in User Satisfaction survey

Article posted by mauriceb on Tuesday, 03-Jul-2007 12:36 PM

In a recent uSwitch survey it has been announced that PlusNet came out top for Overall Customer Satisfaction achieving a strong 78%. The Survey (independently run by YouGov) questioned 20,000 users with at least 200 customers from each mentioned ISP.

This is good news for PlusNet and shows that Customer Service is indeed back on track and getting back to what it once used to be.
When asked by PUG to comment Neil Armstrong, Products Director replied:

Quote
"We’re obviously overjoyed to top the USwitch chart this year and we'd like to thank our customers and staff for making it possible.

PlusNet has always aimed to offer innovative products, excellent customer service and low-priced broadband services. This accolade shows we're delivering what UK customers want.

We've grown through recommendation and word of mouth this far, and let's be honest - people recommend PlusNet because they are happy with the service. We know customers don't like being tied into long and unforgiving contracts. It’s time the market wakes up and gives customers value AND flexibility."

Well done to all the staff at PlusNet Smiley
Article last edited on Monday, 21-Jan-2008 20:56 PM