Welcome to the Official Plusnet Usergroup

The Plusnet Usergroup (PUG) is an independent group of users from Plusnet, MetroNet, Free-Online and Force9 using the whole range of products and services with a diverse and varied degree of knowledge and expertise.  (The doors are open for a volunteer from Madasafish to join us).

The group was conceived in April 2004 with the aim of being an independent and officially recognised group of individuals working with each other and with Plusnet to ensure that the products, services, support and facilities are the best we could ask for.

Originally launched in 2004 and totally revamped in December 2005/January 2006 this site is aimed at providing all users of Plusnet, Free-Online, Force9,  MetroNet and Madasafish with the latest Plusnet family news and updates, information on our activities, progress reports as well as a way of contacting us if you feel there is some way that we can help out.

Latest News

After an absence of some 3 years Unlimited returned to the Plusnet stable in this morning's (19/12/2012) long awaited product refresh. However unlike its previous incarnation, which could perhaps have been better described as unmetered, the new product is truly unlimited - no protocols are rate limited at any time, and there is no FUP or AUP (Fair or Acceptable Use Policy). The new product does have traffic prioritisation, but this is for Quality of Service reasons and does not impose rate limits within the Plusnet network.

Complementing Unlimited is a new Essentials product, which is identical to Value though 50p cheaper in Market 2 and 3 areas for those willing to commit to a 12 month contract.

Both the Unlimited and Essentials families include ADSL and fibre variants with contract and non-contract options available for the ADSL version. However non-contract will cost more.

With the launch of Unlimited and Essentials the Extra and Value products have been withdrawn from sale; customers currently on these products can stay on them with unchanged prices and service if they wish. Plusnet will not be making changes to anyone's current product - if customers wish to change to a new product they will have to specifically request it with, as usual, the change taking place on their next billing date.

Pricing for the new products is as follows:

  Market 2 & 3 Market 1
Contract Non-contract Contract Non-contract
Essentials £ 5.99 £ 8.49 £12.99 £15.49
Unlimited £ 9.99 £12.49 £16.99 £19.49
Essentials Fibre £15.99    - £22.99    -
Unlimited Fibre £19.99    - £26.99    -

ADSL contracts are 12 months whilst fibre packages are contracted at 18 months.

See Plusnet's website (www.plus.net) for full details of the new products including attractive half price offers for new customers taking Plusnet's Home Phone service.

See also Community blog Unlimited broadband is here and FAQ.


Posted by spraxyt on Wednesday, 19-Dec-2012 14:54 PM

The UserGroup advises that two evenings of site maintenance are planned for Tuesday and Wednesday evenings this week - 13th and 14th November 2012 - to update the server software. The work will be carried out between 8pm and midnight each evening.

During the maintenance periods both the UserGroup (http://usergroup.plus.net) and UserTools (http://usertools.plus.net) websites will not be available and attempts to access them will time out. A side effect will be that any RSS feed and email notifications of service status updates raised during the maintenance period will be delayed; these should be delivered when the sites return.


Posted by spraxyt on Tuesday, 13-Nov-2012 13:54 PM

Calls to Residential Customer Support are often lengthy, and at busy times involve waiting for an agent to become available. Whilst calls to the 0845 number have been free at all times to customers of Plusnet's Talk home phone service this was not necessarily the case for users with other phone service providers. In the latter case call costs could be significant. Great news!  From 2nd August 2011 Residential Customer Support moved to Freephone 0800.

Users needing to contact Residential Customer Support can now call 0800 432 0200 at no cost when calling from a UK land-line. Unfortunately those using mobiles (or other networks) will still be charged. However, these users are not forgotten. Plusnet have announced they are taking steps to acquire an 03 number; calls to this will be deducted from inclusive minutes on mobile phone plans - or be charged at UK land-line rates.

Business customers will continue to call 0114 296 5182 for Business Customer Support.

Posted by spraxyt on Thursday, 04-Aug-2011 23:21 PM

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